External clone

[Killam97]

i had to send my laptop into HP to some repairs and i cloned the laptop in case they loaded a new OS on it so i would keep all my stuff and there would be no chance of losing something. now i have my laptop back and i cant access my desktop on the external and i can only get access to it on the wireless network. i would transfer everything that way but i have 300GBs+ of stuff to move and it will take forever.

if you could please help i would be grateful 

Laptop is a HP ENVY 17 Notebook PC

the external is a WD my passport 1TB

[peggieL_WD]

Hi omzz15, sorry to hear about the problem you're facing.  Just to share with you my opinions on this issue. Here are some steps for your references:

1) Is the drivers have been installed? you may check it from Device Manager. You can refer to here on how to open Device Manager.
e.g (Window 7)
 http://windows.microsoft.com/en-ca/windows/open-device-manager#1TC=windows-7

2) If it's not, update the drivers. In the hardware list, double-click the device you want to update, then click the Driver tab, click Update Driver and then follow the instructions. For more details, you can refer to this link.
 http://windows.microsoft.com/en-ca/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7.

3) Try different USB port on your laptop.

4) If the problem persist, check setting in BIOS for USB is enabled or disabled.

Hope this can help to solve your issue.

[FrankTheTank]

Does anything show up when you plug in the external HDD?

Is the HDD USB3.0? If so, find the USB3.0 drivers for your HP-laptop