Please Help, SSD problem causing blue screen/unable to boot

[Indigo04]

Hi guys,

 

Randomly my Windows 11 computer blue screened when sitting idle on the desktop. The computer has 1 SSD with my operating system and my files on, and another with games on it. Both SSD's are 2TB.

After the blue screen it has been unable to boot since, even in safe mode.

I ran command prompt from the trouble shooting screen and input the commands: 'Diskpart' , 'List Disk', 'List Vol' . The First Image displays the result of the command run with only my operating system SSD installed. The Second Image titled 'Diskpart Both SSDs' displays the result of the command run with both SSD's installed. 

And the Third Image titled 'Safemode Stop Code' displays the stop code that appeared when attempting to boot in safe mode.

 

If this is a corrupted boot partition is there a way to repair it without loosing my personal files (eg files stored on the 'Desktop' screen)? Like repairing the boot partition with the windows 11 Media Creation Tool or something like that? 
Furthermore, if it helps in anyway I can put the SSD into my friends computer if that allows for more possible fixes.

 

Thanks so so much for any help, I really appreciate it!

[whispous]

Inaccessible Boot Device combined with an unknown partition type is often an indicator that your drive has failed or is failing.

 

 

Do not turn the device on except to attempt data recovery, and understand that it could completely fail and the data be lost or only very expensively recovered at any second.

 

Recovery is the only reason the drive should be powered on.

[y0ur5h4d0w]

27 minutes ago, Indigo04 said:

Hi guys,

 

Randomly my Windows 11 computer blue screened when sitting idle on the desktop. The computer has 1 SSD with my operating system and my files on, and another with games on it. Both SSD's are 2TB.

After the blue screen it has been unable to boot since, even in safe mode.

I ran command prompt from the trouble shooting screen and input the commands: 'Diskpart' , 'List Disk', 'List Vol' . The First Image displays the result of the command run with only my operating system SSD installed. The Second Image titled 'Diskpart Both SSDs' displays the result of the command run with both SSD's installed. 

And the Third Image titled 'Safemode Stop Code' displays the stop code that appeared when attempting to boot in safe mode.

 

If this is a corrupted boot partition is there a way to repair it without loosing my personal files (eg files stored on the 'Desktop' screen)? Like repairing the boot partition with the windows 11 Media Creation Tool or something like that? 
Furthermore, if it helps in anyway I can put the SSD into my friends computer if that allows for more possible fixes.

 

Thanks so so much for any help, I really appreciate it!

 

 

 

you might be one of the victim of the windows 11 24h2 new "disk destruction" feature bug.

 

i would suggest you to unplug your old disk and buy a new one, install windows and plug your disk only to retreive data because the risk of sudden death of you disk is really high

[Indigo04]

6 minutes ago, y0ur5h4d0w said:

you might be one of the victim of the windows 11 24h2 new "disk destruction" feature bug.

 

i would suggest you to unplug your old disk and buy a new one, install windows and plug your disk only to retreive data because the risk of sudden death of you disk is really high

Thanks for the response, my windows version is visible in the first 2 images. Is my version the 24h2 version? 

 

Also is there a chance I may have just ran out of disk space??

Edited September 10, 2025 by Indigo04

[y0ur5h4d0w]

5 minutes ago, Indigo04 said:

Thanks for the response, my windows version is visible in the first 2 images. Is my version the 24h2 version? 

 

Also is there a chance I may have just ran out of disk space??

yes it's a windows 11 24h2 from what i can see.

 

no that BSOD is not related to the disk space, the boot partition is a separate partition in which is installed the windows bootloader, it's impossible i belive to fill up that space

[Indigo04]

So I'm assuming I should take the SSD to a professional data recovery company? These SSD's were only purchased around half a year ago so it should still be covered under warranty so hopefully I can get a new one that way. 

For future reference is there a way to store files on the desktop of my computer whilst having them separate from the OS, so if the OS breaks again like this I can easily transfer the files before re-installing the operating system? Or is this a case where the SSD is just broken and either way the files would be stuffed. @y0ur5h4d0w @whispous

 

Or is there a way to make a full backup of a computer and it's OS so that if you have a drive failure you can just transfer the copy and have all your OS settings and files the same?

Edited September 10, 2025 by Indigo04

[y0ur5h4d0w]

40 minutes ago, Indigo04 said:

So I'm assuming I should take the SSD to a professional data recovery company?

there's no need, you can simply buy a super cheap new SSD, install windows there and recover your data form the faulty disk, your drive is not dead but it might soon be, it's not safe to boot and use it much but it's ok if you have to plug it in for the time needed for the data recovery.

 

you can make full bakcups of your system for sure, i belive VEEAM is a backup software that's free for personal use.

 

once you had the new SSD with your data inside you're more then fine, you could try to format your old SSD and RMA it if it's still under warranty

[Indigo04]

13 minutes ago, y0ur5h4d0w said:

there's no need, you can simply buy a super cheap new SSD, install windows there and recover your data form the faulty disk, your drive is not dead but it might soon be, it's not safe to boot and use it much but it's ok if you have to plug it in for the time needed for the data recovery.

 

you can make full bakcups of your system for sure, i belive VEEAM is a backup software that's free for personal use.

Thank you so much for the advice. Would it be safe to plug it into my friends computer to copy the data from it? Will his computer boot to his normal operating system then I can just transfer the data like you would a normal drive in windows file explorer?
The files I'm mainly looking for were stored on my 'Desktop Screen' (as in the one pictured below), do you know where I would look for these when the SSD is plugged into another computer?
And just double checking that this wouldn't put his computer in danger.

[PDifolco]

3 minutes ago, Indigo04 said:

Thank you so much for the advice. Would it be safe to plug it into my friends computer to copy the data from it? Will his computer boot to his normal operating system then I can just transfer the data like you would a normal drive in windows file explorer?
The files I'm mainly looking for were stored on my 'Desktop Screen' (as in the one pictured below), do you know where I would look for these when the SSD is plugged into another computer?
And just double checking that this wouldn't put his computer in danger.

Yes, remove the disk and install it on another PC, or get a new boot drive and install it as secondary drive, or even boot on an USB stick

If used in a PC check in BIOS it won't boot on it

Then transfer/copy whatever data you want to keep

[y0ur5h4d0w]

1 minute ago, Indigo04 said:

Thank you so much for the advice. Would it be safe to plug it into my friends computer to copy the data from it? Will his computer boot to his normal operating system then I can just transfer the data like you would a normal drive in windows file explorer?
The files I'm mainly looking for were stored on my 'Desktop Screen' (as in the one pictured below), do you know where I would look for these when the SSD is plugged into another computer?
And just double checking that this wouldn't put his computer in danger.

the "unsafe" is giving power to your disk, so if you plug it into your friend PC to backup data it's ok. your friend's PC will probably boot to your friend OS because the BIOS boot order is set to your friend's SSD as main boot device.

 

what do to in order to save your data:
1. you will find your SSD as letter "D" if he has just 1 disk, otherwise you will still find it as a later letter in the alphabet. 

2. from here access the disk and then go for the folder "users" and then your username.

3. once you're inside your username folder you have access to your user data. just COPY (NEVER MOVE) any folder you know you have important data inside.

4. have plenty patience and do no be scared if your faulty disk may "unplug" and "replug" it can happen but usually it doesn't.

 

i would still suggest you to go for a new SSD route and do everything on your PC just to have less of your data "scattered around the world" 

[whispous]

1 hour ago, y0ur5h4d0w said:

you might be one of the victim of the windows 11 24h2 new "disk destruction" feature bug.

Do you mean the Phison controller thing? It's a myth. It isn't affecting regular consumers.

47 minutes ago, Indigo04 said:

For future reference is there a way to store files on the desktop of my computer whilst having them separate from the OS, so if the OS breaks again like this I can easily transfer the files before re-installing the operating system? Or is this a case where the SSD is just broken and either way the files would be stuffed. @y0ur5h4d0w @whispous

The latter, if the drive is dying/dead. Storing files on a different drive just means the same risk. What you want is a BACKUP - a copy of the files in on a different device, not MOVED to a different device.

 

 

Two copies. Two. Each on a different device.

[FilipposTechGR]

5 hours ago, Indigo04 said:

Hi guys,

 

Randomly my Windows 11 computer blue screened when sitting idle on the desktop. The computer has 1 SSD with my operating system and my files on, and another with games on it. Both SSD's are 2TB.

After the blue screen it has been unable to boot since, even in safe mode.

I ran command prompt from the trouble shooting screen and input the commands: 'Diskpart' , 'List Disk', 'List Vol' . The First Image displays the result of the command run with only my operating system SSD installed. The Second Image titled 'Diskpart Both SSDs' displays the result of the command run with both SSD's installed. 

And the Third Image titled 'Safemode Stop Code' displays the stop code that appeared when attempting to boot in safe mode.

 

If this is a corrupted boot partition is there a way to repair it without loosing my personal files (eg files stored on the 'Desktop' screen)? Like repairing the boot partition with the windows 11 Media Creation Tool or something like that? 
Furthermore, if it helps in anyway I can put the SSD into my friends computer if that allows for more possible fixes.

 

Thanks so so much for any help, I really appreciate it!

The stop code INACCESSIBLE_BOOT_DEVICE usually means Windows can’t find or access the correct boot partition, not that your SSDs are dead. From your Diskpart screenshots both drives show up as healthy, so your files should still be intact.
Most of the time this comes from:
corrupted boot partition/boot files,
a BIOS setting change AHCI/RAID/boot order,
or a missing storage controller driver after an update.
So it’s more a boot config/driver issue than a hardware failure. A repair install with the Windows 11 Media Creation Tool keeping files or running bootrec /fixboot + /rebuildbcd from recovery often resolves it.
The good news: your data is most likely safe, it’s just Windows that can’t boot properly.

[Indigo04]

On 9/10/2025 at 7:32 PM, y0ur5h4d0w said:

the "unsafe" is giving power to your disk, so if you plug it into your friend PC to backup data it's ok. your friend's PC will probably boot to your friend OS because the BIOS boot order is set to your friend's SSD as main boot device.

 

what do to in order to save your data:
1. you will find your SSD as letter "D" if he has just 1 disk, otherwise you will still find it as a later letter in the alphabet. 

2. from here access the disk and then go for the folder "users" and then your username.

3. once you're inside your username folder you have access to your user data. just COPY (NEVER MOVE) any folder you know you have important data inside.

4. have plenty patience and do no be scared if your faulty disk may "unplug" and "replug" it can happen but usually it doesn't.

 

i would still suggest you to go for a new SSD route and do everything on your PC just to have less of your data "scattered around the world" 

Hey dude I'm currently moving the data. I unencrypted the drive using bitlocker, but now its showing the following notifications, asking me to format the drive. Is this an ok thing to do, will it delete the data I'm trying to recover? 

[y0ur5h4d0w]

21 minutes ago, Indigo04 said:

Hey dude I'm currently moving the data. I unencrypted the drive using bitlocker, but now its showing the following notifications, asking me to format the drive. Is this an ok thing to do, will it delete the data I'm trying to recover? 

 

 

 

do NOT format the drive, you will lose everything