New PC Not Working

[D3M0NV01D]

Hello, I recently bought a prebuilt from Build Redux, and it’s not working correctly. I unboxed the PC, took the packaging out, checked the internal connections, connected my peripherals, turned it on, and black screen. Looking at the motherboard it had a white VGA light on, and after some research I started troubleshooting. Double checked the GPU cables, tried HDMI and DP, tried a different PCI-E slot, reseated the GPU, RAM, and CPU, all with no avail. I tried starting the PC with the GPU out and curiously the RGB on my keyboard started working, but if the GPU is in it doesn’t work. I get fans on the GPU when it’s plugged in but that’s about it. I’m stuck at this point and I’m not sure if it’s a bad GPU or some other issue. I do not have onboard graphics to see if it’ll post that way. Any help would be appreciated! This is my first desktop and I’m at the limit of my current knowledge. 
 

PC components are: 

MSI B760 Series Motherboard       NVIDIA GeForce RTX 5070 12GB Graphics           Intel Core i7- 13700F 16-Core Processor       32GB DDR5 Dual Channel System Memory           750W ATX 80 Plus Gold Power Supply

[emosun]

17 minutes ago, D3M0NV01D said:

This is my first desktop and I’m at the limit of my current knowledge. 

ok when you buy a brand new prebuilt..... and it doesn't work...... you return it. it's brand new , it supposed to function. YOU don't have to fix it or figure it out at all. Just send it back and get a new one for free.

[Hinjima]

19 minutes ago, D3M0NV01D said:

Hello, I recently bought a prebuilt from Build Redux, and it’s not working correctly. I unboxed the PC, took the packaging out, checked the internal connections, connected my peripherals, turned it on, and black screen. Looking at the motherboard it had a white VGA light on, and after some research I started troubleshooting. Double checked the GPU cables, tried HDMI and DP, tried a different PCI-E slot, reseated the GPU, RAM, and CPU, all with no avail. I tried starting the PC with the GPU out and curiously the RGB on my keyboard started working, but if the GPU is in it doesn’t work. I get fans on the GPU when it’s plugged in but that’s about it. I’m stuck at this point and I’m not sure if it’s a bad GPU or some other issue. I do not have onboard graphics to see if it’ll post that way. Any help would be appreciated! This is my first desktop and I’m at the limit of my current knowledge. 
 

PC components are: 

MSI B760 Series Motherboard       NVIDIA GeForce RTX 5070 12GB Graphics           Intel Core i7- 13700F 16-Core Processor       32GB DDR5 Dual Channel System Memory           750W ATX 80 Plus Gold Power Supply

You bought a non functional PreBuilt, you shouldn't do anything as this can void warranty.

Contact Build Redux ASAP and ask for a RMA. 

[OddOod]

Welcome to the forums!
Contact customer support. Tell them what you did so they can skip chunks of the script Something is probably DOA. They'll fix it, and if they don't, you can definitely come back here and complain on the Sponsor Discussion forum (not sure if they're still a sponsor but can't hurt)
https://linustechtips.com/forum/98-lmg-sponsor-discussion/

[D3M0NV01D]

28 minutes ago, D3M0NV01D said:

Hello, I recently bought a prebuilt from Build Redux, and it’s not working correctly. I unboxed the PC, took the packaging out, checked the internal connections, connected my peripherals, turned it on, and black screen. Looking at the motherboard it had a white VGA light on, and after some research I started troubleshooting. Double checked the GPU cables, tried HDMI and DP, tried a different PCI-E slot, reseated the GPU, RAM, and CPU, all with no avail. I tried starting the PC with the GPU out and curiously the RGB on my keyboard started working, but if the GPU is in it doesn’t work. I get fans on the GPU when it’s plugged in but that’s about it. I’m stuck at this point and I’m not sure if it’s a bad GPU or some other issue. I do not have onboard graphics to see if it’ll post that way. Any help would be appreciated! This is my first desktop and I’m at the limit of my current knowledge. 
 

PC components are: 

MSI B760 Series Motherboard       NVIDIA GeForce RTX 5070 12GB Graphics           Intel Core i7- 13700F 16-Core Processor       32GB DDR5 Dual Channel System Memory           750W ATX 80 Plus Gold Power Supply

To those who have replied, thank you! I agree that I shouldn’t have to fix it and I’m currently waiting on them to reply to my support request, I will add that most of what I did to troubleshoot is on their support page in their guides! 

[ArnoG]

5 hours ago, OddOod said:

Tell them what you did

I wouldn’t do that. As they might assume you are inexperienced and thus place the blame on you for breaking something. Just play dumb, say it doesn’t work and you didn’t touch it.

 

 

edit: somehow I missed last reply but yeah doing what webpage says is okay.

[Tetras]

23 minutes ago, ArnoG said:

edit: somehow I missed last reply but yeah doing what webpage says is okay.

If someone can do all the stuff mentioned below, they can build their own PC, heck, reseating the GPU, RAM and CPU is not far off rebuilding it!

 

Not reasonable to expect a customer to do all that.

6 hours ago, D3M0NV01D said:

tried a different PCI-E slot, reseated the GPU, RAM, and CPU, all with no avail. I tried starting the PC with the GPU out and curiously the RGB on my keyboard started working, but if the GPU is in it doesn’t work. I get fans on the GPU when it’s plugged in but that’s about it.

 

[ArnoG]

1 hour ago, Tetras said:

If someone can do all the stuff mentioned below, they can build their own PC, heck, reseating the GPU, RAM and CPU is not far off rebuilding it!

Not a question of what someone can or cannot do. When you buy a prebuilt and have this issue, just send it back without even taking off the glass panel.

 

Otherwise just build your own computer from scratch.

[D3M0NV01D]

Just to update everyone, I’ll be sending the PC back to Build Redux for RMA. I appreciate everyone who took time to reply to this post!