If anyone could help.

[MetasClone]

I have been having an issue with my motherboard for months now, my second PCIe on my motherboard ROG STRIX X870-F GAMING WIFI it doesn't see anything i put into the slot weather its a network card or a GPU. I went to do an RMA through ASUS I mostly have a few questions to ask to see if an RMA was necessary, the website asked for my serial number which i input then i received this message.

 

Update: 7/20

Upon trying to call ASUS I'm disconnected after going through the necessary prompts after 15 minutes every time the number I'm calling is listed on the website is 1-812-282-2787. for fun i tried to contact tech support through the online chat service and am still greeted with the the message from before.

[Natural_Artichoke]

Is your M.2_3 occupied? If yes, put SSD into M.2_4 or M.2_1;) Let me know
manual:
gzhls.at/blob/ldb/b/3/a/e/c9f96dfd88baf6e210717bfbda3d622b5372.pdf

[MetasClone]

Thanks for writing, I dont have anything populated in the 3rd NVME slot Just 1 and 2.

[Natural_Artichoke]

Then you can try

try reinserting the network card and see if it is visible in Windows as an unknown device, if not then:

Check PCIe slot configuration in BIOS
Enter BIOS and check under Advanced > Onboard Devices Configuration (or similar). Make sure PCIe_2 is not set to disabled or used for bifurcation.

 

Clear CMOS
Sometimes PCIe lanes get disabled due to firmware glitch.



After a CMOS clear, the system will perform memory training.
During this process, the screen may stay completely black for a while (sometimes 30–90 seconds or even longer). Just leave the PC alone and let it run > don’t interrupt it.

If nothing happens after a few minutes, you can try powering off the system and turning it back on again. Some motherboards need a second boot attempt to finalize memory training after a full reset.

 

BIOS version
What BIOS version are you running? The X870-F is a very new board  > early BIOS versions might have bugs with PCIe lane switching.
https://rog.asus.com/motherboards/rog-strix/rog-strix-x870-f-gaming-wifi/helpdesk_bios/

 

 

If all of the above fail, then yeah, it's starting to look like a defective PCIe slot, and RMA would be reasonable.

[MetasClone]

Thanks again for reaching out I have already done all the mentioned steps above. Before I came to the forums.

[Natural_Artichoke]

3 minutes ago, MetasClone said:

Thanks again for reaching out I have already done all the mentioned steps above. Before I came to the forums.

The RMA is, in my view, entirely justified in this case.