Mouse stops working temporarily

[Skrillnock]

Hello, 

 

I've been experiencing some issues withk my Roccat Kone Air. It freezes at some point randomly. I updated the drivers and i reinstalled the software and it still doesn't work. Its like the curser is glued to the postion and then it releases itself.

 

Does anyone have any Ideas? If you need anymore Information, lmk 

[Hinjima]

10 minutes ago, Skrillnock said:

Hello, 

 

I've been experiencing some issues withk my Roccat Kone Air. It freezes at some point randomly. I updated the drivers and i reinstalled the software and it still doesn't work. Its like the curser is glued to the postion and then it releases itself.

 

Does anyone have any Ideas? If you need anymore Information, lmk 

Have you tried updating the firmware through Swarm?

 

https://support.turtlebeach.com/s/article/kone-xp-air-troubleshooting?language=en_US

 

[Skrillnock]

It should be up to date. I reinstalled the software and drivers, i should be good to go

[KidKid]

20 minutes ago, Skrillnock said:

Hello, 

 

I've been experiencing some issues withk my Roccat Kone Air. It freezes at some point randomly. I updated the drivers and i reinstalled the software and it still doesn't work. Its like the curser is glued to the postion and then it releases itself.

 

Does anyone have any Ideas? If you need anymore Information, lmk 

Is it Bluetooth? My BT mouse does that, but not the wired one.

[Skrillnock]

3 minutes ago, KidKid said:

Is it Bluetooth? My BT mouse does that, but not the wired one.

It is connected via bluetooth, but with a dongle whihc used to work just fine