Help!

[Shonev17]

When game crashes on my pc, pc restarts and monitor gets no signal and i have to turn it off with a power button.

I know it restarts because i hear windows start up sound and i clicked shift to get stick keys sound also i turned it off with alt+f4 once

My specs: amd ryzen 5 5600x

Rx 6600

16gb ram

512gb ssd

Psu 650w

I first had problems with driver versions for graphic card any version after 23.10.2 would crash on startup and monitor would get no signal even though pc is still running.

I sent it back to where i bought it and they fixed that problem but now whenever a game crash occurs pc restarts and monitor gets no signal.

Can I get any help!

[Translucent_Fire]

Sounds like it's still the drivers unfortunately. What version is it at now? 

[Shonev17]

7 minutes ago, Translucent_Fire said:

Sounds like it's still the drivers unfortunately. What version is it at now? 

25.4.1

 

[Translucent_Fire]

25.4.1 is past 23.10.2 and they most likely didn't truly fix it. Just rolled you back past 23.10.2. AMD should have an archive of old drivers on there web page. I would just google driver 23.0 for a RX 6600 and it should give you an answer. I would only get them from AMD not a github or such site. 

[Shonev17]

1 minute ago, Translucent_Fire said:

25.4.1 is past 23.10.2 and they most likely didn't truly fix it. Just rolled you back past 23.10.2. AMD should have an archive of old drivers on there web page. I would just google driver 23.0 for a RX 6600 and it should give you an answer. I would only get them from AMD not a github or such site. 

I can't play games that are using Directx12 with versions below 24 

[Translucent_Fire]

26 minutes ago, Shonev17 said:

I can't play games that are using Directx12 with versions below 24 

Did you happen to check what driver they installed when they fixed it? If so just go back to that one

 

[Shonev17]

1 minute ago, Translucent_Fire said:

Did you happen to check what driver they installed when they fixed it? If so just go back to that one

 

I didn't mess with drivers when they returned it and it's 25.4.1 version

[Translucent_Fire]

Okay. Do you know how to check the Event Viewer? If so check that right after you get screen back after restart.

[Shonev17]

4 minutes ago, Translucent_Fire said:

Okay. Do you know how to check the Event Viewer? If so check that right after you get screen back after restart.

There were several errors in 2 hour span these are all of them: Hyper-V-Hypervisor, Kernel Boot,

TPM-WMI, WHEA-Logger

[Translucent_Fire]

12 hours ago, Shonev17 said:

There were several errors in 2 hour span these are all of them: Hyper-V-Hypervisor, Kernel Boot,

TPM-WMI, WHEA-Logger

I need event IDs as well but, Hyper-V-Hypervisor is something normal. The event ID will help me determine if there is an issue with it. Kernel Boot means something is happening at boot. TPM-WMI is BIOS related but could be a secure boot thing. Make sure that is on for windows 10 and newer. WHEA-Logger is hardware related but without the event ID I'm not able to pinpoint. If you change any settings do them one at a time. So make sure BIOS is secure boot if not change it. Play and see if it happens again. Then we can start looking at other solutions