I need help

[Emmad eddin]

I make gaming pcs in Pakistan... I used a mix of old and new stuff.... I made a Hp800 g2 gaming pc.... It runs a i5 6500

128gb ssd plus 500 gb hdd 

R7 350x 4gb ddr3 gpu

8gb Ddr4 2133mhz 4+4 ram

200w Hp psu original 

But the guy i sold it to says it crashes randomly.... 

Idk how and why... It crashed and i reset the Cmos and then it worked fine until today when suddenly it shuts down while he is watching YouTube.... Idk if its due to the psu or what...

I am at a loss pls help me.... Thanks for your support... 

[HoustonsProblem]

Your system config with that GPu and CPU can draw like 130 watts, and that's excluding storage, USB, chipset, ethernet, etc. its very possible that that 200w power supply only has like 150 watts on the 12v rail, so if the system is drawing a bit more it might kick into protection and shut down.

[Emmad eddin]

2 hours ago, Tech1diot said:

Your system config with that GPu and CPU can draw like 130 watts, and that's excluding storage, USB, chipset, ethernet, etc. its very possible that that 200w power supply only has like 150 watts on the 12v rail, so if the system is drawing a bit more it might kick into protection and shut down.

Any idea what i can do

[HoustonsProblem]

24 minutes ago, Emmad eddin said:

Any idea what i can do

if they have AMD adrenaline edition they could turn down the gpu wattage.. in the bios they could also disable intel turbo boost- both would reduce power but also performance so honestly a psu upgrade is what I would recommend 

[Emmad eddin]

3 hours ago, Tech1diot said:

if they have AMD adrenaline edition they could turn down the gpu wattage.. in the bios they could also disable intel turbo boost- both would reduce power but also performance so honestly a psu upgrade is what I would recommend 

Idk... I seen ppl fit biger cards than the R7 350x and no biggie.....problem is in Pakistan you cant find specific parts... Specially brand psu for sff pc

[kirashi]

1 hour ago, Emmad eddin said:

Idk... I seen ppl fit biger cards than the R7 350x and no biggie.....problem is in Pakistan you cant find specific parts... Specially brand psu for sff pc

If you don't want our advice, that's fine, but the fact is... a low-end PSU may indeed have limited power delivery on the 12v rail. It may also be a stability problem where the PSU has enough wattage, but isn't stable when under near-maximum load. Your choices are to replace hardware, one piece at a time, until you find the culprit, accept a return from the buyer, or call the buyer's bluff and say there's no problems with the PC.

[--SID--]

8 hours ago, Tech1diot said:

its very possible that that 200w power supply only has like 150 watts on the 12v rail, so if the system is drawing a bit more it might kick into protection and shut down.

The PSU of the HP800 G2 is 12v only so all the power is available @12v.

 

3 hours ago, Emmad eddin said:

Idk... I seen ppl fit biger cards than the R7 350x and no biggie.....problem is in Pakistan you cant find specific parts... Specially brand psu for sff pc

I doubt it's a PSU issue. Have you checked the storage devices with Crystal Disk for faults. Same for RAM with MemTest86?

GPU stress test with Furmark?

System stress test with Prime95 Small fft while stressing the GPU with Furmark?

[Emmad eddin]

2 hours ago, kirashi said:

If you don't want our advice, that's fine, but the fact is... a low-end PSU may indeed have limited power delivery on the 12v rail. It may also be a stability problem where the PSU has enough wattage, but isn't stable when under near-maximum load. Your choices are to replace hardware, one piece at a time, until you find the culprit, accept a return from the buyer, or call the buyer's bluff and say there's no problems with the PC.

I am trying to find a better psu.... But as i said computer parts specifically a sff case psu for a hp 800g2 sff elitedesk are hard to find.... The entire pc was built in 30k Pkr upon cosrumer request.... The only place where i find a psu is selling it for 25k....i have ask the costumer if he wants me to buy and install it... I only take money for parts not personal profit when i do hardware changes or repairs.... Thx for ye time... 

[Emmad eddin]

58 minutes ago, --SID-- said:

The PSU of the HP800 G2 is 12v only so all the power is available @12v.

 

I doubt it's a PSU issue. Have you checked the storage devices with Crystal Disk for faults. Same for RAM with MemTest86?

GPU stress test with Furmark?

System stress test with Prime95 Small fft while stressing the GPU with Furmark?

I ran this pc for 5 days straight in my shop... 

Thing never shut down.... I ran user benchmark 4 times on it.... I run hard disk Sentinel for storage.... 

I litterly ran MW2 CR at low+medium.... Thing never shut down....i am thinkin to replace the gpu.... Thx for ya time man... 

[Emmad eddin]

5 minutes ago, Emmad eddin said:

I am trying to find a better psu.... But as i said computer parts specifically a sff case psu for a hp 800g2 sff elitedesk are hard to find.... The entire pc was built in 30k Pkr upon cosrumer request.... The only place where i find a psu is selling it for 25k....i have asked the costumer if he wants me to buy and install it... I only take money for parts not personal profit when i do hardware changes or repairs.... Thx for ye time... 

 

[HoustonsProblem]

9 hours ago, Emmad eddin said:

I ran this pc for 5 days straight in my shop... 

Thing never shut down.... I ran user benchmark 4 times on it.... I run hard disk Sentinel for storage.... 

I litterly ran MW2 CR at low+medium.... Thing never shut down....i am thinkin to replace the gpu.... Thx for ya time man... 

have they tried a different outlet in their home? maybe the circuit they're pulling power from is not "clean" enough? considering OEMS use relatively cheap power supplies, I wouldn't be surprised if a not very stable input could cause it to trip.