nvidia Blackscreens when gaming.

[rawrxxd]

Hello, I'm having a problem with my PC, since I bought new monitor (that is alienware aw2725df) I'm getting constant blackscreens, lost signals and corrupted image(will attach below). What's werid is it only happens in games, I did OCCT and FurMark tests for 2 hours, and there was no errors or blackscreens. Temperatures are fine peaking 60*C underload (140 fahrenheit). It is more common when monitor is maxed out at 360Hz or 240Hz. I belive I seen this on my old monitor that was 180Hz IPS but it was like 2 times in 3 months.

 

• Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
• Language: English (Regional Setting: English)
• System Manufacturer: ASRock
• System Model: B650M PG Riptide
• BIOS: 3.18.AS01 (type: UEFI)
• Processor: AMD Ryzen 5 7600 6-Core Processor               (12 CPUs), ~3.8GHz
• Memory: 32768MB RAM
• Available OS Memory: 32344MB RAM
• Page File: 23000MB used, 11391MB available
• Windows Dir: C:\Windows
• DirectX Version: DirectX 12
• DX Setup Parameters: Not found
• User DPI Setting: 96 DPI (100 percent)
• System DPI Setting: 96 DPI (100 percent)
• Card name: NVIDIA GeForce RTX 4070 Ti
• Manufacturer: NVIDIA
• Chip type: NVIDIA GeForce RTX 4070 Ti
• DAC type: Integrated RAMDAC
• Device Type: Full Device (POST)
• Monitor Name: Generic PnP Monitor
• Monitor Model: AW2725DF
• Monitor Id: DELA252
• Native Mode: 2560 x 1440(p) (59.951Hz)
• Output Type: Displayport External
• Driver version: 572.70
• PSU: SeaSonic Focus GX 850W

 

 

No bsod's, nothing in event viewer, tested ram in ramtest, tested everything for 2 hours in occt, reinstalled drivers with ddu, reinstalled windows few times, reseated gpu, changed cables 4 times (i have cerfified 30$ cable now), updated monitor firmware, disabled g-sync/vrr, disabled mpo, disabled any overlays, changed pcie mode in bios and possibly anything ever more.

[191x7]

15 minutes ago, rawrxxd said:

Hello, I'm having a problem with my PC, since I bought new monitor (that is alienware aw2725df) I'm getting constant blackscreens, lost signals and corrupted image(will attach below). What's werid is it only happens in games, I did OCCT and FurMark tests for 2 hours, and there was no errors or blackscreens. Temperatures are fine peaking 60*C underload (140 fahrenheit). It is more common when monitor is maxed out at 360Hz or 240Hz. I belive I seen this on my old monitor that was 180Hz IPS but it was like 2 times in 3 months.

 

• Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
• Language: English (Regional Setting: English)
• System Manufacturer: ASRock
• System Model: B650M PG Riptide
• BIOS: 3.18.AS01 (type: UEFI)
• Processor: AMD Ryzen 5 7600 6-Core Processor               (12 CPUs), ~3.8GHz
• Memory: 32768MB RAM
• Available OS Memory: 32344MB RAM
• Page File: 23000MB used, 11391MB available
• Windows Dir: C:\Windows
• DirectX Version: DirectX 12
• DX Setup Parameters: Not found
• User DPI Setting: 96 DPI (100 percent)
• System DPI Setting: 96 DPI (100 percent)
• Card name: NVIDIA GeForce RTX 4070 Ti
• Manufacturer: NVIDIA
• Chip type: NVIDIA GeForce RTX 4070 Ti
• DAC type: Integrated RAMDAC
• Device Type: Full Device (POST)
• Monitor Name: Generic PnP Monitor
• Monitor Model: AW2725DF
• Monitor Id: DELA252
• Native Mode: 2560 x 1440(p) (59.951Hz)
• Output Type: Displayport External
• Driver version: 572.70
• PSU: SeaSonic Focus GX 850W

 

 

No bsod's, nothing in event viewer, tested ram in ramtest, tested everything for 2 hours in occt, reinstalled drivers with ddu, reinstalled windows few times, reseated gpu, changed cables 4 times (i have cerfified 30$ cable now), updated monitor firmware, disabled g-sync/vrr, disabled mpo, disabled any overlays, changed pcie mode in bios and possibly anything ever more.

 

You seem to be on an older Beta BIOS. Flash the newest bios; there's a newer beta and a new full release Bios.

https://pg.asrock.com/mb/AMD/B650M PG Riptide/index.asp#BIOS

 

Using the latest AMD chipset drivers?

Latest monitor drivers?

 

Why do you have 60Hz set in Windows?

[rawrxxd]

7 minutes ago, 191x7 said:

You seem to be on an older Beta BIOS. Flash the newest bios; there's a newer beta and a new full release Bios.

https://pg.asrock.com/mb/AMD/B650M PG Riptide/index.asp#BIOS

 

Using the latest AMD chipset drivers?

Latest monitor drivers?

 

Why do you have 60Hz set in Windows?

Thanks for answer,

Insalled newest BIOS (didn't help)

I'm using latest AMD chipset drivers

and I installed latest monitor drivers

about the last question I don't know why it written like that because it is set to 144hz in settings but look at CRU... weird...

[191x7]

4 minutes ago, rawrxxd said:

Thanks for answer,

Yes im using latest AMD chipset drivers

also insalled newest BIOS (didn't help)

 

about the last question I don't know why it written like that because it is set to 144hz in settings but look at CRU... weird...

Which exact graphics card are you using, Nvidia founders?

 

Have you tried using a different cable?

[rawrxxd]

Just now, 191x7 said:

Which exact graphics card are you using, Nvidia founders?

 

Have you tried using a different cable?

Gainward RTX 4070 TI Phantom, yes tried 3 different DP cables, and 2 different gpu power cables.

[191x7]

32 minutes ago, rawrxxd said:

Gainward RTX 4070 TI Phantom, yes tried 3 different DP cables, and 2 different gpu power cables.

Updated the monitor firmeare?

https://www.dell.com/support/product-details/en-us/product/aw2725df-monitor/drivers

 

The firmware update mentions fixing display corruption...

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=mmxn0&oscode=w2021&productcode=aw2725df-monitor

 

Also, using the latest monitor driver?

 

Other drivers updated (Iobit driver booster)?

[rawrxxd]

17 minutes ago, 191x7 said:

Updated the monitor firmeare?

https://www.dell.com/support/product-details/en-us/product/aw2725df-monitor/drivers

 

The firmware update mentions fixing display corruption...

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=mmxn0&oscode=w2021&productcode=aw2725df-monitor

 

Also, using the latest monitor driver?

 

Other drivers updated (Iobit driver booster)?

[191x7]

3 hours ago, rawrxxd said:

Can you try it with a different system?

[rawrxxd]

9 hours ago, 191x7 said:

Can you try it with a different system?

nope, no ablitity to do so.

[TudorFinalBosz]

Maybe go to a service center and ask them to test your video card on one of their systems to see if the problem is strictly on the card (not anything else in the system).

Of course, you might have to pay for that. Just an idea.

[191x7]

31 minutes ago, rawrxxd said:

nope, no ablitity to do so.

No friends, relatives, other display capable devices?

[Bjoolz]

Does it look like that in screenshots? Screenshots copy the framebuffer so if screenshots look normal there, it's happening after the GPU is done drawing the image. Which means an issue with the monitor, monitor port, cable or GPU port. If it has the same issue on HDMI and DP, it's likely the monitor. 

 

Your screenshots above of the settings look clean if they were taken on the problematic one. 

[rawrxxd]

1 hour ago, Bjoolz said:

Does it look like that in screenshots? Screenshots copy the framebuffer so if screenshots look normal there, it's happening after the GPU is done drawing the image. Which means an issue with the monitor, monitor port, cable or GPU port. If it has the same issue on HDMI and DP, it's likely the monitor. 

 

Your screenshots above of the settings look clean if they were taken on the problematic one. 

Screenshots look normal, checked 2 displayports on 3 cables and its the same, now testing hdmi and it blackscreened once. Should I RMA monitor?

[rawrxxd]

I just got blackscreen and lost signal until restart on hdmi @144hz so all ports are effected

[rawrxxd]

tested on another pc with amd gpu and it works fine, 0 issues also i noticed that picrel changes with fps on my friends rig while my is constantly 360hz - this means if he has 150 fps its 150hz etc.

 

[rawrxxd]

Faulting application name: Dell.CoreServices.Client.exe, version: 1.5.15.2, time stamp: 0x65a80000
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0434352
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x2A70
Faulting application start time: 0x1DB8FB750993912
Faulting application path: C:\Program Files\Dell\TechHub\Dell.CoreServices.Client.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 93b8b201-0d41-49eb-8341-3f9c47a7b0e1
Faulting package full name: 
Faulting package-relative application ID:  

[Bjoolz]

51 minutes ago, rawrxxd said:

Faulting application name: Dell.CoreServices.Client.exe, version: 1.5.15.2, time stamp: 0x65a80000
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0434352
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x2A70
Faulting application start time: 0x1DB8FB750993912
Faulting application path: C:\Program Files\Dell\TechHub\Dell.CoreServices.Client.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 93b8b201-0d41-49eb-8341-3f9c47a7b0e1
Faulting package full name: 
Faulting package-relative application ID:  

Could you try uninstalling the Dell software? No idea if that does anything with the monitor even though they are both Dell, it's just suspicious. 

[rawrxxd]

22 minutes ago, Bjoolz said:

Could you try uninstalling the Dell software? No idea if that does anything with the monitor even though they are both Dell, it's just suspicious. 

even tho i uninstalled it is trying to install everytime after blackscreen/causing blackscreen (maybe its because i restard my pc) i dont really know

[Bjoolz]

12 minutes ago, rawrxxd said:

even tho i uninstalled it is trying to install everytime after blackscreen/causing blackscreen (maybe its because i restard my pc) i dont really know

When it blackscreens, is it just that monitor? (If you have multiple monitors)

[rawrxxd]

18 minutes ago, Bjoolz said:

When it blackscreens, is it just that monitor? (If you have multiple monitors)

didn't check with multiple displays.

 

when i have a blackscreen i still hear game and i can hear my input when i shoot etc but when i try to turn on the monitor pc crashes and there is looped sound until i restart computer.

 

also i can replicate blackscreens on demand in certain game locations but i don't see anything specific about them.

[rawrxxd]

finally menaged to crash my pc without game

 

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video3
Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

 

 

happened when i run 8k furmark and occt in the same time - temperatures were ok (50*C hotspot and core and 50*C VRAM with 100% usage)
 

[rawrxxd]

5 minutes ago, rawrxxd said:

finally menaged to crash my pc without game

 

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video3
Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

 

 

happened when i run 8k furmark and occt in the same time - temperatures were ok (50*C hotspot and core and 50*C VRAM with 100% usage)
 

ppp.CSV

[rawrxxd]

maybe my psu is failing?

[191x7]

SFC /scannow

[rawrxxd]

Okay, found something - when I leave clock mhz at stock or oc it a little it blackscreens a lot when i downclock it -200mhz it works fine, what should i do in this situation?