LTTStore Support Request

[BarnMinecraft]

TL;DR is I am at a loss on what to do and want to see what options I have. I ordered the backpack on 08.02.2022. I know that there were zipper issues with the first few waves of backpacks but want to know if I can either get an exchange or a replacement. I attached the images I sent to support so you can see what I am talking about as well. (The paper is for a contrasting background and to hide proprietory information as I took these photos at my workplace. Did not want to leak any info or other info.)

 

 

I contacted LTTStore support in regards to my backpack's zipper separating from the fabric and the zipper puller (The thing that makes the zipper teeth mesh, NOT the thing you grab on to) separating from one of the teeth sides. There were also teeth missing on the zipper. I attached some pictures of the issue I am having. Below is the email correspondence I submitted to support as well as their response. 

 

I already said I'd like to speak to a human.

 

 

Thank you again for all that you do for us and the tech community as a whole and keep up the great work.

 

 

The following is the email from LTTStore:

 

IMG_1872.HEICIMG_1873.HEICIMG_1873.HEIC

Hi Franklin,

Thank you for reaching out. I'll hand over your request to the relevant team for further assistance with the exchange process.

Best regards,

| I'm an AI agent. If I haven't already handed your message over, you may reply with "I'd like to speak to a human" to speak to one of our support staff at any time.

Please note that it may take up to 10 business days for a human agent to reply. |

 

 

 

On Thu, Feb 20 2025, at 03:15 AM, Franklin James wrote:

ORDER: REDACTED WAVE: 2 BACKPACK

Good evening,

I just noticed that the zipper on my backpack is separating. Then the zipper "closer" (Not the puller, the bottom part that closes the zipper teeth) separated from the other part. I was wondering what the exchange process is for this is. If I need to ship the old one back for exchange, that's fine. Otherwise what am I to do about this? I attached some photos of the issue I am having. IMG 1872 is showing the zipper teeth separating from the fabric and acouple of "teeth" having extra spacing. IMG 1873 shows the zipper pull separated from the other side. (I am thinking this isn't intended and the zipper broke when closing.) I don't generally overstuff my backpack as I only carry 2 work laptops, water bottle (also from LTTStore), keyboard and its wrist rest, and my lunch in it. I haven't had any problems with it or the zippers until the last week or so. (I only got to sending this message now due to being crazy busy at work.)


I will await your response on what to do.

Thank you again for all that you do and keep up the great work.

Thank you,

Franklin James

[LogicalDrm]

As you may have seen, due to several events support is extremely backlogged. Posting here won't get things going any quicker. I would say their priorities are with all the stuff being shipped out and requests relating to those. Just be patient and they'll get back to you.

[BarnMinecraft]

1 minute ago, LogicalDrm said:

As you may have seen, due to several events support is extremely backlogged. Posting here won't get things going any quicker. I would say their priorities are with all the stuff being shipped out and requests relating to those. Just be patient and they'll get back to you.

Yeah. That's what I figured. I understand with what's going on here in the US and other parts of the world, the shipping delays and other stuff. I will wait then and see what they say. Thank you again for the reply. Just a bit bummed that the zipper broke on my backpack. It's a great backpack and has worked wonderfully for me. I use it for transporting my stuff to and from work. Other than it's somewhat heavy for me and the zipper breaking, it has been a GREAT backpack and has never failed me.

[LogicalDrm]

1 hour ago, BarnMinecraft said:

Yeah. That's what I figured. I understand with what's going on here in the US and other parts of the world, the shipping delays and other stuff. I will wait then and see what they say. Thank you again for the reply. Just a bit bummed that the zipper broke on my backpack. It's a great backpack and has worked wonderfully for me. I use it for transporting my stuff to and from work. Other than it's somewhat heavy for me and the zipper breaking, it has been a GREAT backpack and has never failed me.

Estimated time for response is up to 10 business days as stated on website.