Pulseway Experience Terrible

[N3rdDadTV]

Name of Brand:Pulseway

 

 

Description of your issue: I was promised the world during my initial sales call after signing up through your link. I manage the IT for a few school and non-profits in the area and explained that I would need to get net 30 billing due to the way the approval of our funding. I was told this wouldn't be an issue and once I was done with my trial we could do a net 30 as long as I did an annual contract. Due to my trust of LTT I foolishly agreed to a 3 year term with annual payments. Once the trial ends and I've been handed off to another account representative they inform me that the Net 30 wasn't available because my trial had been extended. While my trial had been extended due to me not being able to implement the easy deployment methods partly due to my workload, it had expired 24 days before I had time to retry their implementation. After 63 days of paying for an annual license and full onboarding fee I have yet to receive the support needed to deploy the software across the devices we have paid licenses for. I purchased the software license in an attempt to streamline my IT workflow and it has not been worth 2500 I paid. The worst part of their organization appears to be communication as I've received 4 emails informing me that I've got an overdue balance for the licenses I've already paid for. I brought the attention to my representative to make sure that I hadn't made a mistake as I just paid it through the portal when I received the first email regarding the past due balance. While he was out of office when the initial email came in I did receive a response saying that I had no past due balances and I wouldn't be receiving any more collections emails. I've since received 3 more in less than 30 days with me providing proof of payment in each response. 

 

 

Have you tried solving your issue through the brand's customer support channel? If so, what was the result? I keep getting the same response to the payment issue and I've stopped trying with support as I've felt to be a burden to their support staff. 

 

 

What would an ideal resolution of your issue look like? If I can't get this issue resolved within the next two weeks I'd like to receive a refund for any unused licenses and a prorated refund on the few we have been able to implement. 

 

 

[manikyath]

while that's defenately a less than satisfactory experience.. i'm just gonna say stay as far away from kaseya products if this is a showstopper for you, this level of experience is a good day when onboarding kaseya products...