PC Restarts During Games

[AtomicVoyager]

When playing certain games, my PC restarts. Most times it goes completely black and then restarts normally with no issues. Sometimes, it flashes a BSOD with different messages but the most common is WHEA_UNCORRECTABLE_ERROR. The CPU occasionally gets to 90C but averages 60-80 depending on the scenes adn the GPU averages at about 65C. I unfortunately cant get the minidumps to compress as I get a "File not found or no read permissions" error.

 

The main game I have been using it test this issue is Satisfactory, I used Tarkov before that but got tired of losing everything in a raid when the computer restarted. I am typically able to run a game between 10 - 20 minutes before a crash occurs. When I play less demanding games such as D2R, Roboquest, or Borderlands Pre-Sequel, nothing happens and the games run just fine.

 

I have updated the BIOS, the chipset drivers, the GPU drivers, I have cleanly installed Windows 10 twice and have tried Windows 11 once. I have run Furmark and their CPU burner at the same time for an hour with no issues. I have taken it to MicroCenter and had them diagnose. I ran Memtest86 and got errors shown below so I decided to reseat the RAM, and once that didn't work, I grabbed the RAM out of my other build that works and still had the issue. From there, I decided to up the PSU to a Corsair RM850x.

 

When I upped the power I was able to play for 90 minutes before a crash, making me think everything was fixed... I have a spare mobo ready in case I need to change that but for now, here we are. I appreciate and thank for any and all thoughts!!

 

Here are my specs for the base build (parenthesis show any changes I've tried to fix the issues):

• OS: Windows 10 Home x64
• BIOS: L3.46 released 8/20/2024 and is most recent
• CPU: AMD Ryzen 7 5800X
• RAM: 2x16GB Corsair Vengeance 3200 (2x8 Corsair Vengeance)
• GPU: Gigabyte RX 7800 XT
• BOOT: SanDisk SSD Plus 500GB A3N
• STORAGE: WD_BLACK SN770 2TB
• PSU: Corsair RM750e (Corsair RM850x)
• MOBO: AsRock B550M Pro4 (Gigabyte B550 Gaming X V2 on standby)
• CASE: Corsair 4000D Airflow
• GPU DRIVERS: AMD Adrenaline 24.8.1

[TheDarkestSmurf]

WHEA stands for Windows Hardware Error Architecture, and Memtest86+ seems to hate your computer, therefore a hardware issue is most likely.

Since you swapped in a known-working PSU and known-working RAM kit, the unexpected interrupt on CPU 5 leads me to believe that it might be an issue with the CPU's memory controller. It could still be a problem with the board, mind you.

 

Less demanding games not crashing your computer could indicate that the memory controller can't access your memory above a certain address range, anything above 11 GB of utilisation, if I'm reading your photos correctly.

 

Here's what I would do:

• Swap in a different CPU and run Memtest again.
• Throw together a testbench with the current CPU, new board, new PSU, the other RAM kit and your GPU. Run Memtest+.
• Swap the new CPU into the testbench.

If none of these produce error-free results, I'm fresh out of ideas and whatever the real problem is might have taken out two RAM kits.

Be aware, any of these steps carries the potential of killing more hardware. Should the board be defective, it might kill a new CPU. Should the CPU be at fault, it might kill the new board. To be safe, I'd swap out the CPU, the board and the RAM in one go and be done with it. I realise, however, that this approach is not in everyone's budget.

So, proceed with caution and at your own risk.

[Bjoolz]

Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.