USB over current status error

[ShadeWolf]

I'm getting the BIOS USB over current message on startup on a PC and setup I've had for years. It has an Asus X670E-I mini itx motherboard. I've unplugged every USB out of the motherboard including case USB headers but even with everything unplugged the error still comes up and it says there is 1 "USB hub" somewhere which is presumably causing the error.

 

The motherboard is a little odd with some daughter boards sticking out vertically to give more headers (see image below). I even went so far as to remove the "ROG FPS-II card" which adds some USB headers on a daughter board connected by USB C thinking that was this mysterious USB hub but it still reads a USB hub even after. The only other thing I can think of is the weird board thing they've got at the bottom left of the manual call out image that makes up some of the motherboard IO? But this is buried under a heatsink and other stuff and doesn't appear to be easily removable. Has anyone come across an issue like this?

E20630_ROG_STRIX_X670E-I_GAMING_WIFI_UM_V2_WEB.pdf

[whispous]

Can you take a well lit photo of the inside of each built-in USB port?

[ShadeWolf]

15 minutes ago, whispous said:

Can you take a well lit photo of the inside of each built-in USB port?

It didn't look bad to me but here is an image. Thanks for the quick reply.

[whispous]

1 hour ago, ShadeWolf said:

It didn't look bad to me but here is an image. Thanks for the quick reply.

Hmm, difficult to see in each port.

Double check in every single port that no pins have "peels back" and ar touching other pins or the housing.

[ShadeWolf]

2 hours ago, whispous said:

Hmm, difficult to see in each port.

Double check in every single port that no pins have "peels back" and ar touching other pins or the housing.

I'm not noticing anything out of place but here are some better photos.

[Crcoli737]

I don’t see any issues with any of the USB ports myself. I also used GPT-4’s image processing capability to see if it noticed anything out of the ordinary that I missed, which it didn’t. Perhaps send some images of the USB headers on the motherboard for the front IO and check them for any apparent damage? It may also be worthwhile to check out the solder joints on the back of your motherboard near the USB headers to see if there is anything bent or could be cause for concern? You did mention that this was a recent issue, what were you doing when this problem was first noticed? Were you booting up you PC and it happened out of the blue, or did it happen when you were on the PC?

 

Thanks!

[ShadeWolf]

7 hours ago, Crcoli737 said:

I don’t see any issues with any of the USB ports myself. I also used GPT-4’s image processing capability to see if it noticed anything out of the ordinary that I missed, which it didn’t. Perhaps send some images of the USB headers on the motherboard for the front IO and check them for any apparent damage? It may also be worthwhile to check out the solder joints on the back of your motherboard near the USB headers to see if there is anything bent or could be cause for concern? You did mention that this was a recent issue, what were you doing when this problem was first noticed? Were you booting up you PC and it happened out of the blue, or did it happen when you were on the PC?

 

Thanks!

Thanks for looking at it. I unplugged the motherboard headers after turning off the PC and the issue persisted on a subsequent boot up so I didn't think that was the issue but here are some photos of those front IO USB ports.

 

The issue came out of nowhere when I booted it up after work. No changes in USB devices or anything in months so was surprised.

 

I can try and look at the soldering but the large heatsink at the back covers a lot of that. Is it better just to start the RMA process for the board at that point?