No answer from support

[Liran017]

I've been trying to contact support for a week. I got an initial response to a ticket with resolution options but after I replied there was no answer.

Later I got another message saying that the ticket will be closed due to inactivoty so I opened another one to try and get their attention - that was almost 4 days ago now and no answer.

 

 

Does anyone have any alternative way to contact them or get their attention?

 

I use Gmail and never had this issue so I don't suppose it's related to my email. There's also nothing in my spam.

[LogicalDrm]

Store CSA's are watching this subforum. Someone will post here and you can then PM them with the support ticket number.

[Adam Pilolla]

Hey @Liran017, sorry to hear about this. There was a technical issue preventing us from seeing some customers' replies which we've now resolved; so sorry for the inconvenience that's caused you. If you send me a quick DM I should be able to get your issue taken care of quickly.

[NecroOmNomNomicon]

7 hours ago, Adam Pilolla said:

Hey @Liran017, sorry to hear about this. There was a technical issue preventing us from seeing some customers' replies which we've now resolved; so sorry for the inconvenience that's caused you. If you send me a quick DM I should be able to get your issue taken care of quickly.

Are tickets being reviewed or do we need to escalate?  I had the exact same issue where it appeared my emails back to Support weren't quite making it there.  I opened a second ticket on Saturday pointing this out but haven't gotten passed "hey nice new ticket" phase.

 

Don't want to create duplicate tickets, but also need to get resolution - Happy to go whichever path is least resistance / issue for you guys

[Adam Pilolla]

22 hours ago, NecroOmNomNomicon said:

Are tickets being reviewed or do we need to escalate?  I had the exact same issue where it appeared my emails back to Support weren't quite making it there.  I opened a second ticket on Saturday pointing this out but haven't gotten passed "hey nice new ticket" phase.

 

Don't want to create duplicate tickets, but also need to get resolution - Happy to go whichever path is least resistance / issue for you guys

Send me a DM and I'll get you sorted out. Sorry for the extra work!