Having strange PC crashes

[avocadowo]

Hi everyone! I need some help because I have problems with my PC lately.

For a short while now, I've been experiencing issues that my monitor switches to different colors. This error doesn’t always occur, but it happens mostly while playing League of Legends, and sometimes after playing other games like Rust. It never happens after playing Dead by Daylight or Back 4 Blood, even though these are more demanding games than League of Legends. The PC service told me there’s no hardware issue. It usually logs a Kernel 41-Power error.

When this error occurs, this happens: Usually, my screen turns a light brown color. Sometimes it turns green, blue, or even red. My FPS is fixed at 140-144 in all games and doesn’t usually drop below 130 FPS. During these, it just switches to one of these colors and the PC acts as if it is gone into sleep mode. The fans are running, but the display is black. I can’t figure out the problem since I haven’t noticed any other issues. The display is smooth and there are no FPS drops. Could it be the power supply? Unfortunately, I don’t have more information on it, I just know it’s bronze and 650W.

My PC is 4 years old. I bought from Alza and it's a pre-assembled PC. RAMs are of two 2 years old and another two are 1 month old. SSD is also 2 years old. This has been happening since around March. It was last cleaned and re-pasted half a month ago. I usually clean it every 1-2 months. My GPU and CPU temperatures are 34-41 Celsius at idle, and 76-80 Celsius during gaming.

Config: Motherboard: ASRock B450 PRO4-F

             Processor: AMD Ryzen 5 2600

             Graphics Card: AMD Radeon RX 580

             RAM: 4x Kingston Fury 8GB DDR4 3200MHz CL16 Beast Black

             SSD: Samsung 980 1 TB

[Tetras]

1 minute ago, avocadowo said:

The display is smooth and there are no FPS drops. Could it be the power supply? Unfortunately, I don’t have more information on it, I just know it’s bronze and 650W.

It could be, since cheap no-name PSUs often have very low quality components that degrade quickly under modestly high temperatures.

 

That said, the colours sound more like they're related to the display, maybe the graphics card.

 

2 minutes ago, avocadowo said:

RAMs are of two 2 years old and another two are 1 month old.

What speed are you running these at? I assume they're not running at 3200?

[ArushM]

3 minutes ago, avocadowo said:

Hi everyone! I need some help because I have problems with my PC lately.

For a short while now, I've been experiencing issues that my monitor switches to different colors. This error doesn’t always occur, but it happens mostly while playing League of Legends, and sometimes after playing other games like Rust. It never happens after playing Dead by Daylight or Back 4 Blood, even though these are more demanding games than League of Legends. The PC service told me there’s no hardware issue. It usually logs a Kernel 41-Power error.

When this error occurs, this happens: Usually, my screen turns a light brown color. Sometimes it turns green, blue, or even red. My FPS is fixed at 140-144 in all games and doesn’t usually drop below 130 FPS. During these, it just switches to one of these colors and the PC acts as if it is gone into sleep mode. The fans are running, but the display is black. I can’t figure out the problem since I haven’t noticed any other issues. The display is smooth and there are no FPS drops. Could it be the power supply? Unfortunately, I don’t have more information on it, I just know it’s bronze and 650W.

My PC is 4 years old. I bought from Alza and it's a pre-assembled PC. RAMs are of two 2 years old and another two are 1 month old. SSD is also 2 years old. This has been happening since around March. It was last cleaned and re-pasted half a month ago. I usually clean it every 1-2 months. My GPU and CPU temperatures are 34-41 Celsius at idle, and 76-80 Celsius during gaming.

Config: Motherboard: ASRock B450 PRO4-F

             Processor: AMD Ryzen 5 2600

             Graphics Card: AMD Radeon RX 580

             RAM: 4x Kingston Fury 8GB DDR4 3200MHz CL16 Beast Black

             SSD: Samsung 980 1 TB

Turn off fast startup in control panel, reinstall all drivers in safe mode through a usb key

Also in bios turn off fast boot

[avocadowo]

3 minutes ago, Tetras said:

It could be, since cheap no-name PSUs often have very low quality components that degrade quickly under modestly high temperatures.

 

That said, the colours sound more like they're related to the display, maybe the graphics card.

 

What speed are you running these at? I assume they're not running at 3200?

amd software writes 2600MHz for rams

[avocadowo]

7 minutes ago, ArushM said:

Turn off fast startup in control panel, reinstall all drivers in safe mode through a usb key

Also in bios turn off fast boot

I already reinstalled my all drivers☹

Fast startup is not enabled, but I haven't tried safe mode yet.

[ArushM]

4 minutes ago, avocadowo said:

I already reinstalled my all drivers☹

Fast startup is not enabled, but I haven't tried safe mode yet.

Safe mode wont do much if thats the case, try your wifi and bluetooth drivers, that got my ass more then one time.

[podkall]

1 hour ago, avocadowo said:

The fans are running, but the display is black.

Unfortunately sudden black screens out of nowhere or when stressed are a usual indicator of dying/broken GPU,

 

what PSU is in that PC? brand and model and wattage?

[SpookyCitrus]

As @podkall said, sounds like a dead or dying GPU, It could also be the monitor or the cable. The kernal-41 power issue could mean it's the PSU. Really the only way to figure this out is to test those things individually. I'd start with the display cable as that would be the cheapest option and you likely already have another HDMI cable or DP laying around. If the cable doesn't fix it I'd move next to the monitor. If you have another HDMI display such as another monitor or TV you can hook it up to that to rule out the monitor, hell you could plug your computer into a TV using a different HDMI cable and rule both of those options out at once. If you're still having the issues next step would be the PSU, if that doesn't fix it the only culprit left is your GPU. If you have another compatible computer or know someone who does you can simply just test the GPU in another system as well.

 

You said that the "PC Service" told you there were no hardware issues? Did you take it to a shop? Is it a reputable shop? If so and they tested it there and didn't run into the issues it could likely just be your monitor or the cable. If they didn't have them there and didn't have any issues while testing it at their shop it's likely it's one of those two. 

[podkall]

1 hour ago, SpookyCitrus said:

As @podkall said, sounds like a dead or dying GPU, It could also be the monitor or the cable. The kernal-41 power issue could mean it's the PSU. Really the only way to figure this out is to test those things individually. I'd start with the display cable as that would be the cheapest option and you likely already have another HDMI cable or DP laying around. If the cable doesn't fix it I'd move next to the monitor. If you have another HDMI display such as another monitor or TV you can hook it up to that to rule out the monitor, hell you could plug your computer into a TV using a different HDMI cable and rule both of those options out at once. If you're still having the issues next step would be the PSU, if that doesn't fix it the only culprit left is your GPU. If you have another compatible computer or know someone who does you can simply just test the GPU in another system as well.

 

You said that the "PC Service" told you there were no hardware issues? Did you take it to a shop? Is it a reputable shop? If so and they tested it there and didn't run into the issues it could likely just be your monitor or the cable. If they didn't have them there and didn't have any issues while testing it at their shop it's likely it's one of those two. 

could also on edge, speaking of cables be a PSU cable, if the PSU is really old,

 

knowing what PSU and how old is it would help us make easier predictions to what's happening

[avocadowo]

On 8/2/2024 at 7:34 PM, podkall said:

could also on edge, speaking of cables be a PSU cable, if the PSU is really old,

 

knowing what PSU and how old is it would help us make easier predictions to what's happening

I don't know about the power supply. 4 years old like PC and 650W

[avocadowo]

On 8/2/2024 at 6:22 PM, SpookyCitrus said:

As @podkall said, sounds like a dead or dying GPU, It could also be the monitor or the cable. The kernal-41 power issue could mean it's the PSU. Really the only way to figure this out is to test those things individually. I'd start with the display cable as that would be the cheapest option and you likely already have another HDMI cable or DP laying around. If the cable doesn't fix it I'd move next to the monitor. If you have another HDMI display such as another monitor or TV you can hook it up to that to rule out the monitor, hell you could plug your computer into a TV using a different HDMI cable and rule both of those options out at once. If you're still having the issues next step would be the PSU, if that doesn't fix it the only culprit left is your GPU. If you have another compatible computer or know someone who does you can simply just test the GPU in another system as well.

 

You said that the "PC Service" told you there were no hardware issues? Did you take it to a shop? Is it a reputable shop? If so and they tested it there and didn't run into the issues it could likely just be your monitor or the cable. If they didn't have them there and didn't have any issues while testing it at their shop it's likely it's one of those two. 

A stress test did not reveal any errors.

HDMI cable is also in good condition. It also works well when connected to a laptop.

[podkall]

9 minutes ago, avocadowo said:

A stress test did not reveal any errors.

HDMI cable is also in good condition. It also works well when connected to a laptop.

GPU temperature and GPU hotspot temp during stress test?

[avocadowo]

On 8/4/2024 at 1:42 AM, podkall said:

GPU temperature and GPU hotspot temp during stress test?

about 76-85 Celsius

[podkall]

30 minutes ago, avocadowo said:

about 76-85 Celsius

hotspot?

 

https://www.cpuid.com/softwares/hwmonitor.html

 

https://www.hwinfo.com/download/

 

get either of these programs (HWinfo64 is more detailed), both can read GPU hotspot

[avocadowo]

Its power supply. I solved the problem. Thanks.❤