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internet issues with new laptop

MisterNick
By MisterNick
in Troubleshooting
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So, my friend just got a new laptop and from what I understand ALL of the windows updates are done and everything is done installing the Task Manager looks fine, but in discord he has major delay and everything keeps disconnecting. But on his old laptop that's not the case. Checking internet drivers, re installing them is not helping. I don't know what to do anymore.

CPU: Ryzen 7 9800x3D
CPU Cooler: Arctic Liquid Freezer III Pro 360
Motherboard: Asus Tuf b650e-e wifi
Memory: G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL36 Memory
Storage: TEAMGROUP T-Force Cardea Z44L 1 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive  
Video Card: Sapphire Pulse 9070
Case: Phanteks Eclipse G360A ATX Mid Tower Case  
Power Supply: Super Flower Leadex III Gold UP 850 WW
Monitor: LG 27GN800-B 27.0" 2560 x 1440 144 Hz Monitor

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https://linustechtips.com/topic/1572787-internet-issues-with-new-laptop/
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Does he have any issues staying connecting with his computer in any other apps, Steam, etc. If Discord is the only issue, then post in the Discord Forum for better results https://support.discord.com/hc/en-us/community/topics/360000790031-Account-Server-Management

Please click the "Thumbs Up" on any volunteer's post to thank them if they helped .(lower left, just to the right of My Computer )
 
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2 minutes ago, spunk.funk said:

Does he have any issues staying connecting with his computer in any other apps, Steam, etc. If Discord is the only issue, then post in the Discord Forum for better results https://support.discord.com/hc/en-us/community/topics/360000790031-Account-Server-Management

It's everything not just discord.

CPU: Ryzen 7 9800x3D
CPU Cooler: Arctic Liquid Freezer III Pro 360
Motherboard: Asus Tuf b650e-e wifi
Memory: G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL36 Memory
Storage: TEAMGROUP T-Force Cardea Z44L 1 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive  
Video Card: Sapphire Pulse 9070
Case: Phanteks Eclipse G360A ATX Mid Tower Case  
Power Supply: Super Flower Leadex III Gold UP 850 WW
Monitor: LG 27GN800-B 27.0" 2560 x 1440 144 Hz Monitor

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How do you connect to the Internet? Is it wireless? Or via a Ethernet Cable?

Do any other devices on the network have connection issues or only this computer? 

If this is the only device that has a problem, run https://www.speedtest.net/ 

You can Reset the Network on the computer by going to Settings/Network and Internet/Advanced Network Settings/Network Reset/Reset Now.

 

You can also Power Cycle the Internet Router (ie) Unplug it, wait 15 seconds and plug it back in and wait 5 minutes until all of the lights are on and try it again.

If all devices have a connection problem, contact ISP to test the lines. 

Please click the "Thumbs Up" on any volunteer's post to thank them if they helped .(lower left, just to the right of My Computer )
 
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35 minutes ago, spunk.funk said:

How do you connect to the Internet? Is it wireless? Or via a Ethernet Cable?

Do any other devices on the network have connection issues or only this computer? 

If this is the only device that has a problem, run https://www.speedtest.net/ 

You can Reset the Network on the computer by going to Settings/Network and Internet/Advanced Network Settings/Network Reset/Reset Now.

 

You can also Power Cycle the Internet Router (ie) Unplug it, wait 15 seconds and plug it back in and wait 5 minutes until all of the lights are on and try it again.

If all devices have a connection problem, contact ISP to test the lines. 

Alright we figured it out, it was McAcfee

CPU: Ryzen 7 9800x3D
CPU Cooler: Arctic Liquid Freezer III Pro 360
Motherboard: Asus Tuf b650e-e wifi
Memory: G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL36 Memory
Storage: TEAMGROUP T-Force Cardea Z44L 1 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive  
Video Card: Sapphire Pulse 9070
Case: Phanteks Eclipse G360A ATX Mid Tower Case  
Power Supply: Super Flower Leadex III Gold UP 850 WW
Monitor: LG 27GN800-B 27.0" 2560 x 1440 144 Hz Monitor

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