PC crashes while gaming with more than 1 RAM stick installed

[Zaquex]

Hi guys,

 

I built my new PC about 80 days ago. Everything was working fine until 4 days ago when my PC randomly shut down while I was playing a game. Now I have the problem that games cause my PC to crash very quickly, sometimes within seconds, sometimes within a few minutes (under 10 min.). The PC immediately shuts down (black screen, no blue screen). The problem happened overnight without me changing or updating anything.

 

I have tried to diagnose the problem and have done the following

• installed a fresh Windows, updated all drives 

• checked the ram - Memory 1 (was not faulty Memtest86) but switched to new ram - Memory 2 just to be sure

• rested the BIOS

• disabled / enabled xmp

• rebuilt the PC (I didn't check the pins of the CPU because I don't have any thermal paste)

 

I tried to diagnose the problem and found this:

A: With two or more sticks of ram, my pc crashes as described above (with xmp enabled, with xmp disabled / I didn’t mix the ram sticks).

 

B: With only one stick of ram (doesn't matter if memory 1 or memory 2) my pc no longer crashes while gaming.

Here is my PC (all parts are only 80 days old, apart from the Memory 1)

• Mainboard: B550M DS3H rev. 1.5

• CPU: AMD Ryzen 7 5700X

• GPU: RTX 4070 Gigabyte Windforce OC

• Drive: Samsung SSD 860 EVO 1 TB

• PSU: Bequiet Silent 650 Watt Power 10

• Memory 1 (old): G.Skill RipJaws 4x 8 GB DDR4 3200 MHz

• Memory 1 (new): corsair Vengeance 2x 16 GB DDR4 3200 MHz

 

I hope you can help me. Greetings from Germany and thanks

 

[--SID--]

What BIOS version is the motherboard running?

 

Ryzen don't like 4 sticks of RAM that much.

Don't mix RAM. Only use a kit with matched pair.

30 minutes ago, Zaquex said:

PSU: Silent 650 Watt Power 10

What's this exactly. Doesn't sound very reliable.

[OddOod]

Welcome to the Forums!

 

32 minutes ago, Zaquex said:

The PC immediately shuts down (black screen, no blue screen)

That's a power problem. 
Contact BeQuiet and talk to them about an RMA

[OddOod]

2 minutes ago, --SID-- said:

What's this exactly. Doesn't sound very reliable

My guess is OP is not a native english speaker. French at a guess. 
It sounds like a BQ Silent 10 
https://www.bequiet.com/en/powersupply/3928

[Zaquex]

10 minutes ago, --SID-- said:

What BIOS version is the motherboard running?

 

Ryzen don't like 4 sticks of RAM that much.

Don't mix RAM. Only use a kit with matched pair.

What's this exactly. Doesn't sound very reliable.

F1 but it says it should work on the gigabyte site…

[Zaquex]

8 minutes ago, OddOod said:

My guess is OP is not a native english speaker. French at a guess. 
It sounds like a BQ Silent 10 
https://www.bequiet.com/en/powersupply/3928

Yeah it is but why would it only crash if two or more sticks are in the system? 

[Qrdello]

First things first, if you have that option - check your system with another PSU. 

If not possible, the next culprit could be cpu/board/ram related. If the dimms work elsewhere, it could be so that either your board or cpu went bad. 

[Zaquex]

3 minutes ago, Qrdello said:

First things first, if you have that option - check your system with another PSU. 

If not possible, the next culprit could be cpu/board/ram related. If the dimms work elsewhere, it could be so that either your board or cpu went bad. 

Thanks for your comment. I will try to find someone with a similar power supply… if not I’ll just send cpu/mainboard/psi to the manufacturer…

[OddOod]

22 hours ago, Zaquex said:

Yeah it is but why would it only crash if two or more sticks are in the system? 

Because only one stick is basically throttling your performance which will throttle the power draw. 
Can you run a stress test?