Losing internet every so often

[Wayne121]

Hey, it's been a while that every so often I lose internet for like 30sec to 3-4 minutes, I'm not sure exactly when it happens but I noticed that a lot of the times it happens when I start something like a youtube video.

 

So now I have a cmd pinging 8.8.8.8 all the time, when it get timeouts my youtube video stops, but I can still go on websites (way slower), play games and be on a discord call for like 10-15 seconds before I lose internet.

Also, I changed my router recently for a better one and it happened for the first time a few day after that. But I'm the only one having this problem (we are 4 living here)

 

How could I troubleshoot it and what could cause that ? 

Thanks a lot !

 

 

 

[djksm]

what device do u use?

 

[TetraSky]

I'm guessing you're on wifi?

Last time I had such an issue, it's because my device couldn't handle the channel changing automatically randomly when there's interference.

When you go in your router, do you have a specific channel set up or is the channel set on "auto" or something similar to that?

Set it to a specific channel instead of auto.

 

This setting entirely depends on your router, shouldn't be too different, change the channel from Auto to something else : 

 

 

Another setting is the one that links 2.4Ghz with 5Ghz if you have that. That one bugs out as well on some devices. Disable it and set a separate SSID for the two. Just connect to the 5Ghz band.

That said, this is all if you're on wifi like I assumed. Could also just be the wifi card in the computer that's bugging out.

 

 

If you're wired... Could be a driver issue. Or even a cable issue.

[Wayne121]

Forgot the basics, i'm on latest W11 and indeed on Wifi, I will try to look at these settings on my router and see if that's the cause, thank you !

[Wayne121]

I've been able to change that setting, for me it was called "WLAN Steering" but I still got that problem and had to disconnect and reconnect from my WiFi for it to work again.

It was worth the try tho thank you ! If anyone got another idea I can try or a way to find the cause of the problem I would gladly take it