Random BSOD's (WHEA_UNCORRECTABLE_ERROR)

PMad · February 9, 2024

A few years ago i built a PC with a Ryzen 9 5950x, EVGA RTX 3080, 32GB G.Skill RAM, and a 2TB Samsung 980 Pro. I had this on an ASUS motherboard but had the issue where my usb devices would disconnect and reconnect rapidly and it was so bad, i couldnt use the system. I RMA'd the ASUS board that i spent $380 on and they sent me back a used board that was clearly a couple years old, scratched up, and looked like it went through hell and back. I swore ASUS off and bought an MSI board, the mpg X570S Carbon Max Wifi. I picked this board because it was an X570S and not an X570, these were new boards designed for the 5000 series processors where the others have been around awhile. While i waited for this board, i had to use the crappy ASUS board they sent back and it had the same issues, like nothing had changed...

Eventually i got the new board and began using it. It had the same issue with USB disconnects but it wasnt nearly as bad, just a couple an hour at first and eventually today, once or twice a week. Very usable, but with an issue... When playing games, i'll randomly get a BSOD and its always WHEA_UNCORRECTABLE_ERROR. After several of these over about 6 months, my computer wouldnt post anymore, just a black screen, no BIOS info at all coming up. Eventually after turning it off and on again a few dozen times, it showed a memory error. I swapped it out with memory from another computer and had the same issue, and my memory in the other computer had zero issues, so its not the memory and i assume its the chipset so i RMA'd the board. Eventually got it back and had the same issue a couple months later, RMA'd it again and for whatever reason, i went out and bought a second board, the exact same thing and used it until a few months after i got the RMA'd board back.

With each of the 5 motherboards i've had in total, i've been getting this error. Its been so bad at times that i'd blue screen seconds after loading a game, every time.... I eventually replaced my PSU and the problem didnt go away. One time, i found the power cable wasnt plugged into my Sound BlasterX AE-5 and after plugging it in, everything worked... Another time, i removed the Lian Li Strimer+ GPU cables and plugged the PSU cables directly into the GPU and that fixed the issue that time. Thats kinda where im at now.

I've torn this thing apart several times and put it back together, always being extremely careful to ensure everything is connected, everything is perfectly connected (i.e. pushed in all the way), and put together as good as it can be, yet... these BSOD's wont stop showing up.. And so today, i ran the 3D Mark Port Royale stress test and this is the result after 17 passes of 20:

How is my PC not exploding when hitting 7.4GHz on the CPU and 2.9GHz on the GPU?!

At first, i assumed this was an error in the test, but it keeps happening. At the exact same time my frequency's skyrocket, the heat and load does as well. It could be an error in 3DMark, but if this is actually happening, this could be why my PC gets all these BSOD's. I've done this 3 times and the 3rd time, the stress test ended at 17 passes with this error: DXGI call IDXGISwapChain::Present failed [0X87A0001]

My first thought was go to into Ryzen Master and turn off the overclocks. I did run it awhile back and chose Auto OC and ran the curve optimizer per core and have been running the system that way, so i put it back to Default for the control mode and Off for the curve optimizer and im getting the same results, which makes sense because the GPU is doing the same thing. I'm not overclocking it with the Precision X1 software or MSI Afterburner or anything, its all stock. So is the RAM, no OC on that at all (technically its overclocked since the RAM running at stock speeds is faster than the board supports, so its considered OC for the chipset). CPU and GPU are both also not OC'd.

I'm kinda at the end of my rope here, not sure what to do next to fix this issue... Any ideas what it might be?

Any ideas on what this could be and how to fix it?

Bjoolz · February 9, 2024

Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

Also check for a file called Memory.dmp right in C:\Windows if you don't have any minidumps. This dump will be a lot larger so if you can't upload it to the forum use a file host.

If you aren't getting dump files: We need to see the arguments of the BSOD crash (Think of them as sub-errors). If it already hangs on the BSOD screen (As you can't get dump files) then this step is not necessary, but if it reboots normally after a few seconds then go to this guide and on this screen remove the check for automatically restart. To restart manually, just use the power button.

To make the BSOD screen display the additional info on the BSOD screen we need to add a field to the registry. If you are not comfortable editing the registry then do not do this step. Navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\CrashControl, right click on the empty area on the right section and select New → DWORD value with the name "DisplayParameters". Right click on it, modify and set the value data to 1 (Does not matter if you use Hexadecimal or Decimal). It should look like this once done. Reboot to apply the registry change.

The next time you BSOD, you should have these extra numbers in the top left corner. I want a picture of this.

SpookyCitrus · February 9, 2024

To be honest this 100% sounds like a faulty CPU to me, the intermittently working USB ports, the BSODs, everything, it getting worse over time then just causing it not to boot up or post at all.

The issues you are having are either CPU, Ram, or Motherboard. You've gone through FIVE? Five motherboards... and working ram from another computer doesn't fix it. I would have replaced the CPU after the first motherboard replacement still had the same issues. The next logical step is the CPU.

PDifolco · February 9, 2024

1 hour ago, PMad said:

A few years ago i built a PC with a Ryzen 9 5950x, EVGA RTX 3080, 32GB G.Skill RAM, and a 2TB Samsung 980 Pro. I had this on an ASUS motherboard but had the issue where my usb devices would disconnect and reconnect rapidly and it was so bad, i couldnt use the system. I RMA'd the ASUS board that i spent $380 on and they sent me back a used board that was clearly a couple years old, scratched up, and looked like it went through hell and back. I swore ASUS off and bought an MSI board, the mpg X570S Carbon Max Wifi. I picked this board because it was an X570S and not an X570, these were new boards designed for the 5000 series processors where the others have been around awhile. While i waited for this board, i had to use the crappy ASUS board they sent back and it had the same issues, like nothing had changed...

Eventually i got the new board and began using it. It had the same issue with USB disconnects but it wasnt nearly as bad, just a couple an hour at first and eventually today, once or twice a week. Very usable, but with an issue... When playing games, i'll randomly get a BSOD and its always WHEA_UNCORRECTABLE_ERROR. After several of these over about 6 months, my computer wouldnt post anymore, just a black screen, no BIOS info at all coming up. Eventually after turning it off and on again a few dozen times, it showed a memory error. I swapped it out with memory from another computer and had the same issue, and my memory in the other computer had zero issues, so its not the memory and i assume its the chipset so i RMA'd the board. Eventually got it back and had the same issue a couple months later, RMA'd it again and for whatever reason, i went out and bought a second board, the exact same thing and used it until a few months after i got the RMA'd board back.

With each of the 5 motherboards i've had in total, i've been getting this error. Its been so bad at times that i'd blue screen seconds after loading a game, every time.... I eventually replaced my PSU and the problem didnt go away. One time, i found the power cable wasnt plugged into my Sound BlasterX AE-5 and after plugging it in, everything worked... Another time, i removed the Lian Li Strimer+ GPU cables and plugged the PSU cables directly into the GPU and that fixed the issue that time. Thats kinda where im at now.

I've torn this thing apart several times and put it back together, always being extremely careful to ensure everything is connected, everything is perfectly connected (i.e. pushed in all the way), and put together as good as it can be, yet... these BSOD's wont stop showing up.. And so today, i ran the 3D Mark Port Royale stress test and this is the result after 17 passes of 20:

How is my PC not exploding when hitting 7.4GHz on the CPU and 2.9GHz on the GPU?!

At first, i assumed this was an error in the test, but it keeps happening. At the exact same time my frequency's skyrocket, the heat and load does as well. It could be an error in 3DMark, but if this is actually happening, this could be why my PC gets all these BSOD's. I've done this 3 times and the 3rd time, the stress test ended at 17 passes with this error: DXGI call IDXGISwapChain::Present failed [0X87A0001]

My first thought was go to into Ryzen Master and turn off the overclocks. I did run it awhile back and chose Auto OC and ran the curve optimizer per core and have been running the system that way, so i put it back to Default for the control mode and Off for the curve optimizer and im getting the same results, which makes sense because the GPU is doing the same thing. I'm not overclocking it with the Precision X1 software or MSI Afterburner or anything, its all stock. So is the RAM, no OC on that at all (technically its overclocked since the RAM running at stock speeds is faster than the board supports, so its considered OC for the chipset). CPU and GPU are both also not OC'd.

I'm kinda at the end of my rope here, not sure what to do next to fix this issue... Any ideas what it might be?

Any ideas on what this could be and how to fix it?