Missing hard drive after reboot

[dido_911]

Hello, I have a very strange problem with my PC. After rebooting the PC they enter in bios and show no hdd found. The pc is with two drive 512 GB Samsung Evo sata Ssd and 2tb Toshiba hdd. After shut down the system and wait for 5 minutes the PC is turning on normally and work stable without crashes during next reboot.

Windows 11 23H2 64-bit

Motherboard: Asrock B450 fatal1ty gaming k4

CPU: Amd Ryzen 2600x CPU.

[drSqu33kins]

1 hour ago, dido_911 said:

Hello, I have a very strange problem with my PC. After rebooting the PC they enter in bios and show no hdd found. The pc is with two drive 512 GB Samsung Evo sata Ssd and 2tb Toshiba hdd. After shut down the system and wait for 5 minutes the PC is turning on normally and work stable without crashes during next reboot.

Windows 11 23H2 64-bit

Motherboard: Asrock B450 fatal1ty gaming k4

CPU: Amd Ryzen 2600x CPU.

Unplug and reconnect the sata data and sata power connectors. If that doesn’t fix it, the drive is probably dead. 

[dido_911]

After unplugging and re-plugging, the computer starts up normally and works fine. However, after the reboot, the hard drives will still be missing.

[drSqu33kins]

10 hours ago, dido_911 said:

After unplugging and re-plugging, the computer starts up normally and works fine. However, after the reboot, the hard drives will still be missing.

Try a different motherboard sata port and also if you have another pc put the disappearing drive in that and see if it shows up. 

[problemsolver]

Edit: Realized this didn't get in my post:

Try removing all but the boot drive first and see if that fixes the issue. If it does, report back.

Also, what UEFI (BIOS) version are you using?

Here's the latest for your CPU Codename Pinnacle Ridge. Don't use a newer UEFI than this one!

[Ryker Robb]

20 hours ago, dido_911 said:

Hello, I have a very strange problem with my PC. After rebooting the PC they enter in bios and show no hdd found. The pc is with two drive 512 GB Samsung Evo sata Ssd and 2tb Toshiba hdd. After shut down the system and wait for 5 minutes the PC is turning on normally and work stable without crashes during next reboot.

Windows 11 23H2 64-bit

Motherboard: Asrock B450 fatal1ty gaming k4

CPU: Amd Ryzen 2600x CPU.

Do you hear the drive spin up?

[dido_911]

On 12/15/2023 at 6:55 AM, problemsolver said:

Edit: Realized this didn't get in my post:

Try removing all but the boot drive first and see if that fixes the issue. If it does, report back.

Also, what UEFI (BIOS) version are you using?

Here's the latest for your CPU Codename Pinnacle Ridge. Don't use a newer UEFI than this one!

I update BIOS to 5.10. After disconnect any of the drive, and reconnect again the computer boot normally.

[dido_911]

On 12/15/2023 at 7:28 AM, Ryker Robb said:

Do you hear the drive spin up?

Yes, the hard drive is spinning, but it is not visible in the BIOS.

[Ryker Robb]

44 minutes ago, dido_911 said:

Yes, the hard drive is spinning, but it is not visible in the BIOS.

Do you have another pc you could put the drive in? Do you have a different drive that you could use, to rule out a problem with the motherboard( you could also swap cables and ports with the sata ssd)?

[problemsolver]

4 hours ago, dido_911 said:

I update BIOS to 5.10. After disconnect any of the drive, and reconnect again the computer boot normally.

Welp, maybe I wasn't clear, but that is NOT what I recommended. ASRock doesn't recommend going past 3.40 (hence why I had a screenshot of 3.40) for your CPU codename Pinnacle Ridge as the yellow text in the screenshot indicated. If you start having other issues, you should downgrade to 3.40.

 

You didn't try booting with only the boot drive and no other drives connected? That was the first thing I mentioned in the post.