PC randomly shutting down when gaming. PSU problem?

[Capt Bacon]

Hi,

First off, english isn't my first language so there might be spelling mistakes.

 

My PC is crashing/shutting down when I am play games.

 

 

Games that have crashed: CS2, Overwatch 2 and Rocket League

 

Games that haven't: League Of Legends, Minecraft + multiple single player games

 

 

When my PC crashes, both of my screens turn dark, my RAM and motherboard RGB are still shining but no fans are spinning (including GPU fans). Nothing happens if I hold down the power button to turn it off, neither does pressing it. I have to turn off the PSU, wait until the RGB stop working, turn the PSU on and then I can start the PC. I saw someone bringing up the logbook, so I took some screen shots of it if it has any connection.

 

 

 

 

Specs:

GPU =  6900xt

CPU = 5900x

PSU = 1000w bronze modular

RAM = 32 GB, 2x16 GB 3200 MHz and 2x16 3600 MHz DDR4

Motherboard = Asus Prime x570-P

It only crashes when I have played certain games for at least around an hour

 

I suspect the problem might have to do with the PSU. I've had it for around 1,5 years, maybe a bit longer, and I had bought it used. Does anyone know of a way to test if there's something wrong with the PSU? or does someone know if something else might be the problem?

Ty in advance!

[bobby3dse]

What is the exact make and model of the PSU?

 

[Capt Bacon]

 

PSU = 1000w Be Quiet! Power zone

[Capt Bacon]

8 minutes ago, Side said:

Heating and dust issue. Blow off dust in your pc and install a fan on top of cabinet. Change Ram Slots. 

That could very well be the problem, haven't cleaned it in about 9-10 months now that I think about it. Don't have any canned air to clean it, so it'll have to wait until tomorrow. Thank you for the advice!

[Asus_NAsupport]

4 hours ago, Capt Bacon said:

Hi,

First off, english isn't my first language so there might be spelling mistakes.

 

My PC is crashing/shutting down when I am play games.

 

 

Games that have crashed: CS2, Overwatch 2 and Rocket League

 

Games that haven't: League Of Legends, Minecraft + multiple single player games

 

 

When my PC crashes, both of my screens turn dark, my RAM and motherboard RGB are still shining but no fans are spinning (including GPU fans). Nothing happens if I hold down the power button to turn it off, neither does pressing it. I have to turn off the PSU, wait until the RGB stop working, turn the PSU on and then I can start the PC. I saw someone bringing up the logbook, so I took some screen shots of it if it has any connection.

 

 

 

 

Specs:

GPU =  6900xt

CPU = 5900x

PSU = 1000w bronze modular

RAM = 32 GB, 2x16 GB 3200 MHz and 2x16 3600 MHz DDR4

Motherboard = Asus Prime x570-P

It only crashes when I have played certain games for at least around an hour

 

I suspect the problem might have to do with the PSU. I've had it for around 1,5 years, maybe a bit longer, and I had bought it used. Does anyone know of a way to test if there's something wrong with the PSU? or does someone know if something else might be the problem?

Ty in advance!

Allow us to apologize for any inconvenience being experienced at this time and we'll be happy to assist as best as possible. Are there any overclock (OC) settings being applied to any components? Also, are you able to recall an software updates done before this issue started?

 

You can also visit the following FAQ below to assist with the issue being experienced: https://www.asus.com/US/support/FAQ/1015440