PC Keeps Shutting Down

[Temtor]

Hi!

 

My PC keeps shutting down. It can’t be cooling as I’ve monitored it never getting critical, I don’t have anything overclocked and the event manager never shows me something consistent. I’ve resolved all drivers issues I could find, returned my motherboard, CPU and AIO and bought new ones yet nothing seems to work so far. It’s worth mentioning that I recently replaced my entire PC except for my drives, which did give me an error until it resolved itself. Also, most shutdowns happen while the PC is in standby mode. Sometimes it’s in a more “vulnerable state” where my Razer Blackwidow V3 doesn’t work anymore and it’s more prone to crashing.

It does seem like it’s more stable when I turn my RAM down from 6000 MHz to the bios’ default 4800, even thought the it’s advertised for 6000. 
 

Specs:

 

- CPU: AMD Ryzen 9 7950X3D

- Motherboard: ASUS ROG STRIX B650E-F

- GPU: ASUS TUF 4090

- SSDs: Samsung 990 PRO 2TB

              Samsung 980 PRO 2TB

              Samsung EVO 970 2TB

- RAM: G.Skill Trident Z5 Neo 6000 MHz 64GB

- PSU: ASUS ROG-STRIX-1000G

[Tetras]

8 minutes ago, Temtor said:

It does seem like it’s more stable when I turn my RAM down from 6000 MHz to the bios’ default 4800, even thought the it’s advertised for 6000. 

How much more stable? Does it never shut down?

 

9 minutes ago, Temtor said:

Also, most shutdowns happen while the PC is in standby mode

Do you mean literally in a sleep state, or just idle?

 

9 minutes ago, Temtor said:

It does seem like it’s more stable when I turn my RAM down from 6000 MHz to the bios’ default 4800, even thought the it’s advertised for 6000. 

Are you using DOCP/EXPO when running @ 6000, or just setting the frequency manually?

[Temtor]

2 hours ago, Tetras said:

How much more stable? Does it never shut down?

 

Do you mean literally in a sleep state, or just idle?

 

Are you using DOCP/EXPO when running @ 6000, or just setting the frequency manually?

Thanks for he reply!

It does still shut down at 4800 MHz, but not as much as when I have 6000 MHz enabled. Using EXPO or setting it manually doesn’t make a difference. Most of the time I have EXPO enabled. And yes, it’s in sleep state when it randomly shuts down the most. Better said, it never doesn’t shut down when sleeping, just a matter of minutes before the PC dies.

[Tetras]

12 minutes ago, Temtor said:

Thanks for he reply!

It does still shut down at 4800 MHz, but not as much as when I have 6000 MHz enabled. Using EXPO or setting it manually doesn’t make a difference. Most of the time I have EXPO enabled. And yes, it’s in sleep state when it randomly shuts down the most. Better said, it never doesn’t shut down when sleeping, just a matter of minutes before the PC dies.

With AM4, there's a semi-common issue where some motherboards don't supply enough voltage for idle stability, which can be fixed by applying an offset to the CPU voltage. I haven't seen it with AM5, but it could be worth a try.

 

With setting the frequency manually, did you change the DRAM voltage? If you didn't, I wouldn't expect the PC to be stable at that frequency if the DRAM voltage is still 1.1v. There was also reports on release (GN even mentioned it in one of their videos, I believe), where the memory wasn't stable, even when running at stock, without using the DRAM voltage recommended by the manufacturer. If you do set the memory frequency and voltage manually, that unfortunately doesn't address everything that EXPO changes either, since when you enable it, the board does other stability tuning automatically.

 

17 minutes ago, Temtor said:

Better said, it never doesn’t shut down when sleeping, just a matter of minutes before the PC dies.

Are you on the latest BIOS? Sleep states are pretty much notorious for having issues and AM5 still has a fairly immature BIOS. You could try disabling some of the power management (like the PCI-E, storage/NVME), or changing the sleep state allowed for the CPU.

[Temtor]

Thanks for the recommendations! I’ll try them tomorrow and update you then.

[Temtor]

20 hours ago, Tetras said:

With AM4, there's a semi-common issue where some motherboards don't supply enough voltage for idle stability, which can be fixed by applying an offset to the CPU voltage. I haven't seen it with AM5, but it could be worth a try.

 

With setting the frequency manually, did you change the DRAM voltage? If you didn't, I wouldn't expect the PC to be stable at that frequency if the DRAM voltage is still 1.1v. There was also reports on release (GN even mentioned it in one of their videos, I believe), where the memory wasn't stable, even when running at stock, without using the DRAM voltage recommended by the manufacturer. If you do set the memory frequency and voltage manually, that unfortunately doesn't address everything that EXPO changes either, since when you enable it, the board does other stability tuning automatically.

 

Are you on the latest BIOS? Sleep states are pretty much notorious for having issues and AM5 still has a fairly immature BIOS. You could try disabling some of the power management (like the PCI-E, storage/NVME), or changing the sleep state allowed for the CPU.

Sadly, none of the suggestions worked. I’m on the latest BIOS version, my DRAM voltage is consistent with what it’s rated for (1.4v) and under/overclocking the CPU didn’t do anything. I haven’t tried changing the CPU’s sleep state though as I couldn’t find out how to do that.

 

As a lot of your suggestions had to do with RAM and I’ve changed almost every component but the RAM, SSDs and GPU, do you think it could be faulty? I’ll happily buy new sticks if necessary.

[Temtor]

I've found a method that works great so far: Increasing the Maximum file size of the startup event trace sessions. Here's how to do it

 

[Temtor]

6 minutes ago, Temtor said:

I've found a method that works great so far: Increasing the Maximum file size of the startup event trace sessions. Here's how to do it

 

Update:

nvm

[Temtor]

Final update:

I bought a new PSU and returned the old one and that solved the issue