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For the past few months, I have been having an issue with my system crashing EVERY time that I play a game. I can typically play for around a half hour before it happens. Screen goes black, sound loops for about a minute, then it completely resets. My Event Viewer logs for every crash have been

"The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used."

This happens on newer games, and older games alike. Jedi Survivor, Lego Star Wars Skywalker Saga, Forza Horizon 5 are the main ones that I have been playing, and crashing. I have noticed that Minecraft doesn't seem to crash the system. 

I've been having this issue since I recently got stable internet at the home I just bought, haven't had a good enough connection to hook up my computer for 8 months. I've updated Windows, updated all drivers that I can find for the graphics card, motherboard, all software like iCue.

 

Event details and PC specs at bottom of post.

 

Log Name : System

Source : TPM

Event ID : 15

Level : Error

OpCode : Info

Details (Friendly View)

 

- System
   
- Provider
      [ Name] TPM
      [ Guid] {1b6b0772-251b-4d42-917d-faca166bc059}
   
  EventID 15
   
  Version 0
   
  Level 2
   
  Task 0
   
  Opcode 0
   
  Keywords 0x8000000000000000
   
- TimeCreated
      [ SystemTime] 2023-08-14T04:31:47.8212668Z
   
  EventRecordID 57373
   
  Correlation
   
- Execution
      [ ProcessID] 4
      [ ThreadID] 532
   
  Channel System
   
  Computer DESKTOP
   
- Security
      [ UserID]  
- EventData
    locationCode 0x1c0004f3
    Data 3221225524

 

 

PC Specs

ROG B550-f Gaming Wifi II

AMD Ryzen 5 3600

Corsair Vengeance RGB DDR4 (16 Gigs)

Corsair RM850X

Corsair H150i RGB ProXT

ROG 3070 Strix

2 WD Blue m.2 SSDs, a 250 Gb boot drive and a 2Tb game drive

WD Black 4Tb mass storage HDD

 

 

 

 

 

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  1. Update all drivers from your mobo website
  2. Update the UEFI from your mobo website

Report back with if that solves it or not.

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I updated the UEFI last night, and the concern is still happening. Checked Event Viewer and the log is exactly the same as posted above. I know that I have the newest drivers for chipset, wireless, and bluetooth on my motherboard. The other drivers available are for LAN, SATA, Software and Utility (ROG CPU-Z V2.01) and VGA drivers. I just made sure that the Geforce drivers are fully updated. 

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