Lime Day Shipping

[MrFlibble]

Hey, Looking forward to seeing what kind of deals you guys are going to be dishing out.

 

The shipping tho....so Linus said on WAN show about bundling multiple orders into single shipments (agree with his reasonings for doing so btw). This could be quite a problem for those of us in.....wait for it....Europe! 

 

I'm in the UK and I've had to have LTTstore refund me due to incorrect tax charges, double tax charges and incorrect tax values due to incorrect item values on shipping label's. Which has always been delt with! 

 

If I place several orders (lets say 3 T-shirts), I will be charged 3x shipping at $15.99 each then taxed (UK VAT) on the shipping 3x at $3.20ish each, which means $47.97 of shipping and $9.59 of tax and provide me 1x shipping.

This seems....questionable? Pocketing the shipping? Sure! Pocketing the tax? Hmmm. If anyone can clarify if this is cool from a tax pov?

 

It might also cause me to pay customs duty because the value of the box (including shipping) is greater than $173 (at todays rate) when it might not be if it was split into 3 like I ordered.

 

Can we assume the make it right ethos will carry on and this will be a few emails back and forth with support? Or maybe not bundle shipments outside of North America if the shipping isn't going to be discounted?

 

Your European customers, you must love us XD

[DGL27]

They said on WAN show they would combine shipments for deals.

[Arttu89]

The problem I see is how the actual packages get treated at entry to the UK, as this would require creating diffrent invoices just for shipping. I won't pretend I know how the customs system works exactly, but I would assume that UK customs should have a system that can cross reference the packages coming in, with the "pre-paid tax" items logged with HMRC (at least that's how I imagine it should work), so if HMRC has 3 "pre-paid tax" logged packages coming in, but only one shows up, then there's a problem... it sounds like a very grey area with a ton of potential paperwork to deal with. It's one of those cases where Linus probably should've kept his mouth shut during WAN show, not say what they want to do and just leave dealing with it to the people in logistics.

 

From a purely administrative perspective it would make more sense to either not combine orders outside Canada/US or limit the deals to just Canada/US.

[rickyc12s]

6 hours ago, DGL27 said:

They said on WAN show they would combine shipments for deals.

Didn't they say they'll ship them combined but not combine the cost?

 

The main reason I don't buy from LTT Store more then once or twice a year is because the shipping to Australia is $30+ USD in most cases (backpack order was $80 USD). If I place 3 seperate orders over this sale I'll likely be at $80-100 USD just in shipping, even if the deals are great I get the feeling those costs will make them mediocre.

 

This has honestly been a pain for a long time, all the short term items or limited stock - It would be great if we could order things to be put aside and packed up as one unit every 'x' amount of weeks or something. I know it will add overhead but currently I just simply just don't buy anything that is limited because the shipping makes it 30-50%+ more expensive in many cases

[MrJeeves]

On 7/8/2023 at 7:59 PM, MrFlibble said:

It might also cause me to pay customs duty because the value of the box (including shipping) is greater than $173 (at todays rate) when it might not be if it was split into 3 like I ordered.

You won't be. None of the items they sell are customs duty eligible.

[TommyNL]

This issue is what is keeping me from shopping on lime day. With both high shipping cost + having to pay taxes over shipping costs as well it completely nullifies the potential sweet deal if I have to pay shipping each time.
Example: If there is a deal with $15 off on day one and $15 off for a second item on day 2 but I have to pay $30 shipping on both deals. I basically are paying the exact same amount if I were to buy it at full price with one time shipping. This way LTT gets the deal instead of me.

[weeurey]

Is there an option for LTX pickup? I was thinking about using that than asking the support to actually send me an invoice with the shipping cost of all the stuff I buy rather than pay shipping every time

 

Also yeah combined shipping to the UK is absolutely going to result in double tax. It seems like Linus and co don't care about us and would rather sell all the gear to local Canadians. Makes sense as a business but I really with they would think about us fans across the water :(

[Azzychan]

27 minutes ago, weeurey said:

Is there an option for LTX pickup? I was thinking about using that than asking the support to actually send me an invoice with the shipping cost of all the stuff I buy rather than pay shipping every time

 

Also yeah combined shipping to the UK is absolutely going to result in double tax. It seems like Linus and co don't care about us and would rather sell all the gear to local Canadians. Makes sense as a business but I really with they would think about us fans across the water

Linus said no LTX pickup on WAN.

[weeurey]

2 hours ago, Azzychan said:

Linus said no LTX pickup on WAN.

Why do I feel like that is purposely to screw over any oversees customers...

 

LTT needs to stop seeing us as a inconvenience and start trying to solve the problems with trying to sell to us. 

 

 

 

 

[Number_42]

40 minutes ago, weeurey said:

Why do I feel like that is purposely to screw over any oversees customers...

 

LTT needs to stop seeing us as a inconvenience and start trying to solve the problems with trying to sell to us. 

 

 

 

 

The whole purpose of the Lime Day sale is to clear out old stock. It would be a logistical nightmare to do LTX pickup for Lime Day items and completely defeat the point.

[weeurey]

32 minutes ago, Number_42 said:

The whole purpose of the Lime Day sale is to clear out old stock. It would be a logistical nightmare to do LTX pickup for Lime Day items and completely defeat the point.

I think you missed my point, I was planning on selecting LTX pickup and then after the sale once I have finished placing my orders to the UK I would email CS and ask for an invoice to pay for shipping all at once.

 

The smart thing to do would be to have a option to combine all orders after the sale is finished. The whole "pocketing the difference in postage" is terrible imo! When we are talking about orders to the UK the different isn't a few quid it's probably going to be £20-30. Not to mention it's likely we will get doubled dipped with the tax and have to go through CS to claim it back.

 

I'd even be happy if they chucked in some random merch to make up the difference slightly, for instance, if the savings for LTT is £30 maybe chuck in a random £20 t-shirt so that the value is a bit better for us? That way you don't have to bother with the admin hassle 

 

 

[DaniIsAGoddess]

It's a good job linus admitted his plan to pocket the difference as this would likely have a caused a huge controversy after the fact.

 

I get linus' position that hey we're offering great deals we need to make money, and if shipping costs were the same world wide it would be fair. But the system disproportionately affects worldwide customers far more.

 

If linus needs to make more money then don't discount as much and combine the shipping costs! Why should a north american be able to get items from multiple waves of deals where a world wide customer is limited to 1 or 2 orders or else the shippimg costs out way the savings from the sale

Being from the UK I don't see an issue with LTTStore taking the difference in tax as I'm used to just seeing the tax as being a part of the price. However they could run into fraud issues if they take the tax.

 

LTTStore cannot put three separate invoices on a single package, this would likely be seen as fraud an attempt to avoid exceeding the customs duty. LTTStore use a 3rd party courier service, they are charged a fee for each package and that will likely be the shipping cost losted on the shipping label

 

Customs Duty is based on the value of the goods themselves, so as long as you don't spend more than $173 on products it won't come up. (P&P does affect the AMOUNT of customs duty you pay but not IF you pay)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[weeurey]

22 minutes ago, DaniIsAGoddess said:

It's a good job linus admitted his plan to pocket the difference as this would likely have a caused a huge controversy after the fact.

 

I get linus' position that hey we're offering great deals we need to make money, and if shipping costs were the same world wide it would be fair. But the system disproportionately affects worldwide customers far more.

 

If linus needs to make more money then don't discount as much and combine the shipping costs! Why should a north american be able to get items from multiple waves of deals where a world wide customer is limited to 1 or 2 orders or else the shippimg costs out way the savings from the sale

Being from the UK I don't see an issue with LTTStore taking the difference in tax as I'm used to just seeing the tax as being a part of the price. However they could run into fraud issues if they take the tax.

 

LTTStore cannot put three separate invoices on a single package, this would likely be seen as fraud an attempt to avoid exceeding the customs duty. LTTStore use a 3rd party courier service, they are charged a fee for each package and that will likely be the shipping cost losted on the shipping label

 

Customs Duty is based on the value of the goods themselves, so as long as you don't spend more than $173 on products it won't come up. (P&P does affect the AMOUNT of customs duty you pay but not IF you pay)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I agree with all of that, I would really love to see Linus justify it. The reasoning of "your still getting a good deal" that he gave on wan show is just incorrect here.

[tkitch]

23 hours ago, weeurey said:

Why do I feel like that is purposely to screw over any oversees customers...

 

LTT needs to stop seeing us as a inconvenience and start trying to solve the problems with trying to sell to us. 

If you've never run something like this, you wouldn't know the logistical headaches of trying to organize what you're asking.

 

It's not that he hates people, he, and his staff, know exactly how much trouble that would be to arrange, and they've decided "it's not worth the effort"

 

which is a very valid business decision.

[weeurey]

23 minutes ago, tkitch said:

If you've never run something like this, you wouldn't know the logistical headaches of trying to organize what you're asking.

 

It's not that he hates people, he, and his staff, know exactly how much trouble that would be to arrange, and they've decided "it's not worth the effort"

 

which is a very valid business decision.

I get the logistic issues, my problem here is that he is directly profiting from these issues when they could do the right thing by the european customers.

[tkitch]

4 minutes ago, weeurey said:

I get the logistic issues, my problem here is that he is directly profiting from these issues when they could do the right thing by the european customers.

Looks at Lime Day:

Short Circuit Hoodie is 66% off.  Mystery Long Sleeves are 50% off.

Boy, he sure is profiting! 

[weeurey]

3 hours ago, tkitch said:

Looks at Lime Day:

Short Circuit Hoodie is 66% off.  Mystery Long Sleeves are 50% off.

Boy, he sure is profiting! 

You can blindly be a fanboy if you want but you cannot argue that this is in any way the "right" way to be dealing with international orders.

[MrJeeves]

13 hours ago, DaniIsAGoddess said:

Customs Duty is based on the value of the goods themselves, so as long as you don't spend more than $173 on products it won't come up. (P&P does affect the AMOUNT of customs duty you pay but not IF you pay)

I've ordered over $173 about 3-4 times to the UK and never had the delivery stopped by customs on entry, so I guess I'm lucky.

 

I've got a $256 order arriving today according to DHL and Hermes, which cleared customs in under 24 hours with no additional fees.

 

No idea why my case is so different to many others on here.