Help!

[Goodmen9008]

I trying to turn on Mom's HP p6000 with the internet I already did to connect to WIFI. then I go to another website. last I click enter but the error said unreachable.

how I fix this?

I using a Windows 7 home premium. And do unreachable is a virus or spyware?

 

[EpsilonNiner]

If the computer has ethernet ports, I suggest using it and then check that your NIC (network adaptor) drivers are up to date, had a similar issue on my old computer and that turned out to be the problem

[Inception9269]

1 hour ago, Goodmen9008 said:

I trying to turn on Mom's HP p6000 with the internet I already did to connect to WIFI. then I go to another website. last I click enter but the error said unreachable.

how I fix this?

I using a Windows 7 home premium. And do unreachable is a virus or spyware?

 

Not entirely sure about the problem, but there really is no good reason to be running Windows 7 at this point in time, considering Microsoft ended support for it some years ago, with it receiving no security updates anymore.

 

Even Windows 10 or 11 would be preferable because of this. Normally I'd recommend going with a Linux distro such as Mint for something like this, but if it's for someone older like a parents pc, don't know if they'd be able to understand how to use it.

[Goodmen9008]

4 hours ago, EpsilonNiner said:

If the computer has ethernet ports, I suggest using it and then check that your NIC (network adaptor) drivers are up to date, had a similar issue on my old computer and that turned out to be the problem

 

[Goodmen9008]

4 hours ago, EpsilonNiner said:

If the computer has ethernet ports, I suggest using it and then check that your NIC (network adaptor) drivers are up to date, had a similar issue on my old computer and that turned out to be the problem

I don't have ethernet  I have wifi

[EpsilonNiner]

50 minutes ago, Goodmen9008 said:

I don't have ethernet  I have wifi

so no RJ45 ports on the computer? looks like this

[Goodmen9008]

5 hours ago, EpsilonNiner said:

so no RJ45 ports on the computer? looks like this

I see but the hp pavilion p6000 has one LAN port 

[EpsilonNiner]

1 hour ago, Goodmen9008 said:

LAN port 

That's it, now find an ethernet cable, plug one end into the modem and the other into that port on the back of your computer

[Goodmen9008]

11 hours ago, EpsilonNiner said:

That's it, now find an ethernet cable, plug one end into the modem and the other into that port on the back of your computer

ok later