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Screen switches off randomly but fans still running and sometimes GPU fan goes at maximum

MikeBarber
By MikeBarber
in Troubleshooting
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Hi everyone. I've been having this problem since last year, so hopefully somebody can help me out with this. Otherwise, it seems like I would have to get a whole new PC as this issue is really disruptive to my work.

 

My current specs are:

 

Windows 10 Home Premium 64 Bit

ASUS Prime B550M-A WIFI II

Ryzen 5 3600

2x16GB G-Skill Flare X 3200Mhz XMP Profile 2.0

Adata XPG SX8200 Pro 512GB

Zotac Gaming GTX1660 Super 6GB

Seasonic Core GX-650 650W Gold Fully Modular PSU

Tecware Forge M M-Atx casing

 

Bios Version 2803 

 

I started having this issue late last year, around November or so. I brought the PC back to the shop I purchased it from and the guy said it was some problem with the seating/connection of the CPU with the motherboard, and so I RMA-ed that motherboard ( MSI B450m Bazooka Max Wifi) and bought this new one. Things were fine until recently where it started happening again even with this new motherboard, after around five months. The monitor just switches off randomly; whether it is just idling on the desktop screen or running some photo/video editing, or even just using Chrome. When this happens, all the fans stay on, and sometimes I can hear the GPU fan going crazy. If I press the reset button to restart the PC, it works sometimes and I don't have any issue for hours, or it happens again after a few minutes. I've also had instances where the PC doesn't boot, and there is 1 long beep, followed by 3 short ones. I read that this has something to do with the memory, so I tried running it with just one stick of RAM but it still happens. Swapping the sticks around also leads to the same problem. I was running them on A-XMP on the old motherboard and DOCP on this new one, so disabling that had no luck as well. 

 

Hope the above details help, and let me know if you need anything else to help me! Thanks!

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You need to try a completely separate kit of Ram. That would be the only way to test if it's the Ram. 

 

I've dealt with this issue several times in my shop and it's been the GPU pretty much every time. So if it's still having an issue with a completely different kit of Ram that would be my next troubleshooting step. 

Main Desktop: CPU - i9-14900k | Mobo - Gigabyte Z690 Aorus Elite AX DDR4 | GPU - ASUS TUF Gaming OC RTX 4090 | RAM - Corsair Vengeance Pro RGB 64GB 3600mhz | AIO - H150i Pro XT | PSU - Corsair RM1000X | Case - Phanteks P500A Digital - White | Storage - Samsung 970 Pro M.2 NVME SSD 512GB / Sabrent Rocket 1TB Nvme / Samsung 860 Evo Pro 500GB / Samsung 970 EVO Plus 2tb Nvme / Samsung 870 QVO 4TB  |

 

TV Streaming PC: Intel Nuc CPU - i7 8th Gen | RAM - 16GB DDR4 2666mhz | Storage - 256GB WD Black M.2 NVME SSD |

 

Phone: Samsung Galaxy Z Fold 4 - Phantom Black 512GB |

 

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I'd recommend running Passmark Memtest86.

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
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  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
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  • Author

Thank you for the replies! I'll try those suggestions.

 

In the meantime, I just realised there was a minidump of one of the recent crashes. I tried running Perfmon but it doesn't stop after 60 seconds letting me save it. Also, the computer experienced a few crashes in this time of trying to retrieve all these data.

 

New folder (2).zip

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