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My computer randomly freezes

joejoe0227
By joejoe0227
in Troubleshooting
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Hello, I've been having an issue with my computer for awhile. I built my pc in Jan 2019 and a couple months ago it started it started freezing on the lock screen. It never freezes when I'm using it but when I lock my pc and come back, every once in awhile, it'll be completely frozen but with the monitor still on. It'll show the clock on the wrong time and I can't use my mouse or keyboard or anything unless I hard reset my pc with the power button. I've left some details about my pc specs below. Thanks for any advice.

 

PC Specs:

CPU: AMD Ryzen 1200

Mainboard: MSI Gaming B350 Tomahawk

RAM: 3x 4GB Corsair Vengeance 2400MHz

GPU: EVGA GTX 1050ti SC Gaming 4GB

PSU: Corsair CX 450 Watt 80+ Bronze

Storage: 250 GB Samsung 970 EVO M.2, 2x 1 TB Samsung 860 EVO 2.5 SSD, 4TB Seagate HDD and 8TB Seagate HDD

Screenshot 2023-04-26 235433.png

Screenshot 2023-04-26 235630.png

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12 minutes ago, joejoe0227 said:

Hello, I've been having an issue with my computer for awhile. I built my pc in Jan 2019 and a couple months ago it started it started freezing on the lock screen. It never freezes when I'm using it but when I lock my pc and come back, every once in awhile, it'll be completely frozen but with the monitor still on. It'll show the clock on the wrong time and I can't use my mouse or keyboard or anything unless I hard reset my pc with the power button. I've left some details about my pc specs below. Thanks for any advice.

 

PC Specs:

CPU: AMD Ryzen 1200

Mainboard: MSI Gaming B350 Tomahawk

RAM: 3x 4GB Corsair Vengeance 2400MHz

GPU: EVGA GTX 1050ti SC Gaming 4GB

PSU: Corsair CX 450 Watt 80+ Bronze

Storage: 250 GB Samsung 970 EVO M.2, 2x 1 TB Samsung 860 EVO 2.5 SSD, 4TB Seagate HDD and 8TB Seagate HDD

 

 

If your configuration didn't change since 2019, then it could be a hardware issue, but also a software issue. If you can, reinstall windows, especially if you haven't done this since 2019 or 21 as shown in the log.

https://www.microsoft.com/en-us/software-download/windows10

You need a USB stick with min 8gb of storage

 

I had this issue recently and it was bad RAM. Could also be PSU related.

 

 

Gaming PC:

CPU: Ryzen 5800X3D | Motherboard: Gigabyte B550 Elite V2 | RAM: Crucial 2x16gb, 3200  JEDEC. | PSU: EVGA SuperNova 750 G3 | Monitor: LG 27GL850-B , Samsung C27HG70 | 
GPU: Asus Prime RTX 5070ti OC| Sound: Odac + Fiio E09K | Case: Fractal Design R6 TG Blackout |Storage: Kingston Renegade 2TB and Corsair MP510 960gb | Cooling: CPU: Alphacool ST30 420mm rad, Alphacool CPU and GPU Core LT and Core blocks, D5 pump and res combo 

 

Linux PC:

CPU: Ryzen 7700| Motherboard: Asus A620M-CSM | RAM: Crucial Pro 2x48gb, 5600  JEDEC. | PSU: Corsair CX750 | Monitor: LG 27GL850-B , Samsung C27HG70 | 
GPU: MSI Gaming X RTX 3090 | Case: Lian Li Dan Cases A3-mATX black |Storage: SN7100 2TB + Samsung 860 EVO 512gb | Cooling: CPU: Thermalright Peerless Assassin Mini Fan(s): Noctua 1x NF-A14x25 Chromax

 

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When you say you lock your PC and comes back after a while, are you waking up your PC from sleep here? 

GAMER 

SPEC: HYTE Y60 White/Black + Custom ColdZero ventilation sidepanel – AMD Ryzen 7 9800X3D + ASUS ROG RYUJIN III 360 – G.SKILL Trident Z5 Neo RGB DDR5-6000 64GB CL30-40-40-96 – ASUS RTX ROG ASTRAL 5080 OC – ASUS ROG STRIX B850-E GAMING Wi-Fi – Samsung EVO Plus 1TB, Samsung EVO Plus 1TB – Corsair HX1200i
GEAR: Samsung Odyssey Neo G9 G95NC 57" – ASUS ROG Harpe Ace Aim Lab Edition Wireless – ASUS ROG Claymore II Wireless – ASUS ROG Sheath BLK LTD – FiiO K7 DAC/AMP + Beyerdynamic DT 770 PRO X (Limited Editon), Edifier S351DB, Steelseries Arctis Nova Pro Wireless


Home LAB
SPEC: Corsair 4000D Airflow TG – AMD Ryzen Threadripper 1950X – Corsair Vengeance LPX 128GB (CMK32GX4M2D3000C16 x4) – ASUS GeForce GT710 1GB – ASUS ROG Zenith Extreme – ROG AREION 10Gbps – Toshiba XG6 1TB, WD 256GB, Kioxia 256GB – Corsair HX750
GEAR: Philips 346B1C 34" – Logitech MX Keys – Logitech M705 – Jabra Evolve2 75

 

Racing SIM

GEAR: Sim-Lab GT1 EVO Sim Racing Cockpit + Integrated Vario Triple mount – Svive Racing D1 Seat – MSI 325CQRXF 32" x3 – Simagic Alpha Mini + Simagic GT4 (Dual Clutch) – CSL Elite Pedals V2 – Logitech K400 Plus

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5 minutes ago, BetteBalterZen said:

When you say you lock your PC and comes back after a while, are you waking up your PC from sleep here? 

No, my pc is set to never sleep since I run a plex server off it and I just use window key + L to lock the pc. I come back to the lock screen showing the time when the PC presumably froze

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8 minutes ago, joejoe0227 said:

No, my pc is set to never sleep since I run a plex server off it and I just use window key + L to lock the pc. I come back to the lock screen showing the time when the PC presumably froze

10-4 

Have you undervolted your CPU? 

GAMER 

SPEC: HYTE Y60 White/Black + Custom ColdZero ventilation sidepanel – AMD Ryzen 7 9800X3D + ASUS ROG RYUJIN III 360 – G.SKILL Trident Z5 Neo RGB DDR5-6000 64GB CL30-40-40-96 – ASUS RTX ROG ASTRAL 5080 OC – ASUS ROG STRIX B850-E GAMING Wi-Fi – Samsung EVO Plus 1TB, Samsung EVO Plus 1TB – Corsair HX1200i
GEAR: Samsung Odyssey Neo G9 G95NC 57" – ASUS ROG Harpe Ace Aim Lab Edition Wireless – ASUS ROG Claymore II Wireless – ASUS ROG Sheath BLK LTD – FiiO K7 DAC/AMP + Beyerdynamic DT 770 PRO X (Limited Editon), Edifier S351DB, Steelseries Arctis Nova Pro Wireless


Home LAB
SPEC: Corsair 4000D Airflow TG – AMD Ryzen Threadripper 1950X – Corsair Vengeance LPX 128GB (CMK32GX4M2D3000C16 x4) – ASUS GeForce GT710 1GB – ASUS ROG Zenith Extreme – ROG AREION 10Gbps – Toshiba XG6 1TB, WD 256GB, Kioxia 256GB – Corsair HX750
GEAR: Philips 346B1C 34" – Logitech MX Keys – Logitech M705 – Jabra Evolve2 75

 

Racing SIM

GEAR: Sim-Lab GT1 EVO Sim Racing Cockpit + Integrated Vario Triple mount – Svive Racing D1 Seat – MSI 325CQRXF 32" x3 – Simagic Alpha Mini + Simagic GT4 (Dual Clutch) – CSL Elite Pedals V2 – Logitech K400 Plus

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1 minute ago, joejoe0227 said:

This is what I found in the BIOS but I have no idea if I ever changed any of these settings

IMG_0429.jpg

99.9% sure you haven't undervolted when you say you don't know if you ever changed any of these settings. 

I guess I would check and see if any newer BIOS updates is available. 

GAMER 

SPEC: HYTE Y60 White/Black + Custom ColdZero ventilation sidepanel – AMD Ryzen 7 9800X3D + ASUS ROG RYUJIN III 360 – G.SKILL Trident Z5 Neo RGB DDR5-6000 64GB CL30-40-40-96 – ASUS RTX ROG ASTRAL 5080 OC – ASUS ROG STRIX B850-E GAMING Wi-Fi – Samsung EVO Plus 1TB, Samsung EVO Plus 1TB – Corsair HX1200i
GEAR: Samsung Odyssey Neo G9 G95NC 57" – ASUS ROG Harpe Ace Aim Lab Edition Wireless – ASUS ROG Claymore II Wireless – ASUS ROG Sheath BLK LTD – FiiO K7 DAC/AMP + Beyerdynamic DT 770 PRO X (Limited Editon), Edifier S351DB, Steelseries Arctis Nova Pro Wireless


Home LAB
SPEC: Corsair 4000D Airflow TG – AMD Ryzen Threadripper 1950X – Corsair Vengeance LPX 128GB (CMK32GX4M2D3000C16 x4) – ASUS GeForce GT710 1GB – ASUS ROG Zenith Extreme – ROG AREION 10Gbps – Toshiba XG6 1TB, WD 256GB, Kioxia 256GB – Corsair HX750
GEAR: Philips 346B1C 34" – Logitech MX Keys – Logitech M705 – Jabra Evolve2 75

 

Racing SIM

GEAR: Sim-Lab GT1 EVO Sim Racing Cockpit + Integrated Vario Triple mount – Svive Racing D1 Seat – MSI 325CQRXF 32" x3 – Simagic Alpha Mini + Simagic GT4 (Dual Clutch) – CSL Elite Pedals V2 – Logitech K400 Plus

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28 minutes ago, BetteBalterZen said:

99.9% sure you haven't undervolted when you say you don't know if you ever changed any of these settings. 

I guess I would check and see if any newer BIOS updates is available. 

So I took the time to check and I am on the latest stable version of the BIOS

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1 minute ago, joejoe0227 said:

So I took the time to check and I am on the latest stable version of the BIOS

Alright, that's good, though I have no other suggestions from here. Could be anything really. Oh well, you have made sure to have all drivers installed and all firmwares updated? 

GAMER 

SPEC: HYTE Y60 White/Black + Custom ColdZero ventilation sidepanel – AMD Ryzen 7 9800X3D + ASUS ROG RYUJIN III 360 – G.SKILL Trident Z5 Neo RGB DDR5-6000 64GB CL30-40-40-96 – ASUS RTX ROG ASTRAL 5080 OC – ASUS ROG STRIX B850-E GAMING Wi-Fi – Samsung EVO Plus 1TB, Samsung EVO Plus 1TB – Corsair HX1200i
GEAR: Samsung Odyssey Neo G9 G95NC 57" – ASUS ROG Harpe Ace Aim Lab Edition Wireless – ASUS ROG Claymore II Wireless – ASUS ROG Sheath BLK LTD – FiiO K7 DAC/AMP + Beyerdynamic DT 770 PRO X (Limited Editon), Edifier S351DB, Steelseries Arctis Nova Pro Wireless


Home LAB
SPEC: Corsair 4000D Airflow TG – AMD Ryzen Threadripper 1950X – Corsair Vengeance LPX 128GB (CMK32GX4M2D3000C16 x4) – ASUS GeForce GT710 1GB – ASUS ROG Zenith Extreme – ROG AREION 10Gbps – Toshiba XG6 1TB, WD 256GB, Kioxia 256GB – Corsair HX750
GEAR: Philips 346B1C 34" – Logitech MX Keys – Logitech M705 – Jabra Evolve2 75

 

Racing SIM

GEAR: Sim-Lab GT1 EVO Sim Racing Cockpit + Integrated Vario Triple mount – Svive Racing D1 Seat – MSI 325CQRXF 32" x3 – Simagic Alpha Mini + Simagic GT4 (Dual Clutch) – CSL Elite Pedals V2 – Logitech K400 Plus

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swap out the ram for a new kit with 2 sticks instead of 3 -- its either that or possibly psu/motherboard. 

 

problem is you didn't really give a lot of info (except the dodgy ram configuration) so really all you can do is basic troubleshooting which means changing out some parts imo

The direction tells you... the direction. 

-Scott Manley, 2021

 

 

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take out one of the ram sticks, some systems dislike odd numbers of installed ram. 

She/Her

Phone: OnePlus Nord CE 5G | 128GB | 8GB Ram

Main Desktop: Ryzen 5 3600 | GTX 1060 6GB | 32GB Ram
Main Laptop: Acer Aspire V3-771G | Core i7 3612QM | 16GB

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