Support Time

[ThatGuyJupe]

I sent an email to support about issues with my Stealth Hoodie, and that was 13 days ago. At what point should I send a follow up email? I know they're busy, but it'll be two weeks ago tomorrow

[Bio Hazard]

You should probably rn, the average response is like 2 days lol

[Erioch]

That's completely unacceptable.  LMG wants to be a merch company and this ain't gonna cut it.

[Adam Pilolla]

Sorry to hear about the wait!

 

Most support tickets are responded to within no more than 48 hours. Usually quicker. If you've been waiting longer than that, double check that you're sending your message to the right place (support@lttstore.com).

 

If you manage to do so successfully, you'll receive an automated reply that confirms that we received your message. If you have the email address correct and you're still not getting this, you may have been caught up in our spam folder. Try sending your message again if that's the case.

[ThatGuyJupe]

1 hour ago, Adam Pilolla said:

Sorry to hear about the wait!

 

Most support tickets are responded to within no more than 48 hours. Usually quicker. If you've been waiting longer than that, double check that you're sending your message to the right place (support@lttstore.com).

 

If you manage to do so successfully, you'll receive an automated reply that confirms that we received your message. If you have the email address correct and you're still not getting this, you may have been caught up in our spam folder. Try sending your message again if that's the case.

I'll do that. I double checked, and I have the right email!
 

[ThatGuyJupe]

Got a same day reply. I had accidentally sent it from two emails and got a reply to each in fact! Seems to have been an issue on my end