Microphone cutting out / getting quiet midway through speaking

[nope_]

I am using a HyperX cloud II

 

The last week or so my microphone has been cutting out on discord. I've tested the mic on audacity and i have attached a picture of the recording, it just abruptly gets quieter while doing a "aaaaaa" test, but talking normally is fine.
I've tried different usb ports, changing discord voice settings, disabling settings in windows sound control panel but nothing works.

 

I guess the lowering in volume is causing discord to cut out my voice but i have no idea how to fix it

[191x7]

Go to Control Panel, Sound/Audio options, last tab and turn off the option that decreases the volume when a communication app is detected.

[nope_]

2 minutes ago, 191x7 said:

Go to Control Panel, Sound/Audio options, last tab and turn off the option that decreases the volume when a communication app is detected.

already set to Do nothing

[creesch]

Does the headset come with software to adjust settings? If so, have you checked there? Could be as simple as a software update enabling a new setting. 

 

Also to rule out a few other things: 

 

Do you have Nvidia broadcast installed? 

What is your default input device in your windows settings? 

Just to reconfirm, can you take a screenshot of audacity where the input is also visible? 

[FI Fheonix]

16 minutes ago, nope_ said:

I am using a HyperX cloud II

 

The last week or so my microphone has been cutting out on discord. I've tested the mic on audacity and i have attached a picture of the recording, it just abruptly gets quieter while doing a "aaaaaa" test, but talking normally is fine.
I've tried different usb ports, changing discord voice settings, disabling settings in windows sound control panel but nothing works.

 

I guess the lowering in volume is causing discord to cut out my voice but i have no idea how to fix it

Driver updates?

[nope_]

2 minutes ago, creesch said:

Does the headset come with software to adjust settings? If so, have you checked there? Could be as simple as a software update enabling a new setting. 

 

Also to rule out a few other things: 

 

Do you have Nvidia broadcast installed? 

What is your default input device in your windows settings? 

Just to reconfirm, can you take a screenshot of audacity where the input is also visible? 

nvidia broadcast is not installed

default input is the hyperx headset microphone

(input screenshot attatched)

2 minutes ago, FI Fheonix said:

Driver updates?

I forgot to mention i did try a driver update + restart pc but that did not fix it

[FI Fheonix]

1 minute ago, nope_ said:

nvidia broadcast is not installed

default input is the hyperx headset microphone

(input screenshot attatched)

I forgot to mention i did try a driver update + restart pc but that did not fix it

Do you have another device to test the MIC with to determine if it is the MIC or your device?

[creesch]

21 minutes ago, nope_ said:

nvidia broadcast is not installed

default input is the hyperx headset microphone

(input screenshot attatched)

I forgot to mention i did try a driver update + restart pc but that did not fix it

And you checked the settings for the headset software as well? Because it seems like to me that some kind of noise cancelling thing has been enabled somewhere.

[191x7]

29 minutes ago, nope_ said:

nvidia broadcast is not installed

default input is the hyperx headset microphone

(input screenshot attatched)

I forgot to mention i did try a driver update + restart pc but that did not fix it

Oh, didn't realize you were using that trash "soundcard" that comes with the headset and ruins the sound. Most people use a 4-pole to 2 3-pole Y splitter and connect that headset to something better like a decent onboard or a soundcard or even an amp/dac. Those "HyperX usb dongles" also die like crazy, for the first series HyperX was giving them to whoever claimed their USB adapter died.

 

If yo uwant to vastly improve the audio quality of that headset, plug it into something else. Even something cheap like

https://www.aliexpress.com/item/1005003955547612.html?spm=a2g0o.order_list.order_list_main.83.53df1802PYct9H

[creesch]

19 hours ago, 191x7 said:

Oh, didn't realize you were using that trash "soundcard" that comes with the headset and ruins the sound. Most people use a 4-pole to 2 3-pole Y splitter and connect that headset to something better like a decent onboard or a soundcard or even an amp/dac. Those "HyperX usb dongles" also die like crazy, for the first series HyperX was giving them to whoever claimed their USB adapter died.

 

If yo uwant to vastly improve the audio quality of that headset, plug it into something else. Even something cheap like

https://www.aliexpress.com/item/1005003955547612.html?spm=a2g0o.order_list.order_list_main.83.53df1802PYct9H

While you might be right about the general quality, it isn't an answer to their question. Until recently it clearly worked for them and now it is behaving differently. I also highly doubt that most people do what you suggest. In fact, a majority of buyers probably simply uses the dongle it comes with. 

 

Sure, getting a different usb sound card probably also resolves the issue but that also means spending money or just waiting a long ass time for your suggestion and potentially still spending money on import taxes and such. 

 

@nope_can you open up the hyperX software? I am assuming you have it installed anyway and that issue is hiding somewhere in there. 

[191x7]

1 hour ago, creesch said:

While you might be right about the general quality, it isn't an answer to their question. Until recently it clearly worked for them and now it is behaving differently. I also highly doubt that most people do what you suggest. In fact, a majority of buyers probably simply uses the dongle it comes with. 

 

Sure, getting a different usb sound card probably also resolves the issue but that also means spending money or just waiting a long ass time for your suggestion and potentially still spending money on import taxes and such. 

 

@nope_can you open up the hyperX software? I am assuming you have it installed anyway and that issue is hiding somewhere in there. 

Actually, the USB soundcard dies and his symptom is one of the symptoms.

 

He should contact HyperX and ask for a card, they won't even require the sending of the whole package like usually - just send him a new card.

And that's pointless since a 3€ adapter solves the issue and sounds better.