Pre-Built MSI Computer SSD died.

[ImPruhVise]

Hello all,

 

I just got this PC today, set it up and set up windows and got to the desktop. I started to install and uninstall programs as you do. (Steam, Razer Synapse, etc.) I go to restart the PC and it forces me into the BIOS. I try and exit the bios and it brings me right back. I realize that the installed M.2 SSD is no longer being detected. I call MSI support and the tech support rep suggests to check connections and such. I try this and no luck. I also tried other slots for the M.2 slots on the MOBO and no luck there either.

 

I am wondering what my options are. Here's what I have figured out.

• I could return the PC to Newegg for a refund. BUT i got the PC at a great sale and don't want to go through the hassle of a return.
• I got the CPS 2 year warranty Newegg offered i could submit a claim through them and see what they can offer to fix
• MSI Warranty is also another option.

The above solutions suggest I'll need to send the PC away to get it looked at and fixed. I was wondering if I just simply get a replacement drive and install it. What would i need to install windows back onto it? And where would i get my windows license/serial # if need be. OR I use my old computers SATA 2.5inch SSD boot drive and simply install in the prebuilt any troubles with that?

 

Sorry for my ignorance i've been out of the game of PC building for years and hoping to figure out a hassle free solution. Thanks for reading and let me know if you need more info. 

[PDifolco]

Can you test the drive in another PC?

I agree with you, just get another drive and call it a day, it'll be much faster and maybe cheaper than delivery costs!

[ImPruhVise]

17 minutes ago, PDifolco said:

Can you test the drive in another PC?

I agree with you, just get another drive and call it a day, it'll be much faster and maybe cheaper than delivery costs!

No other PC to test as of yet. I do have a Computer service store in my small town who i emailed maybe he has something.

 

Yeah i hope a new SSD would work. I'm just confused about the windows 11 install. How do i install it and keep my serial # / Key. I read that its maybe implemented on my MOBO? 

[PDifolco]

4 minutes ago, ImPruhVise said:

No other PC to test as of yet. I do have a Computer service store in my small town who i emailed maybe he has something.

 

Yeah i hope a new SSD would work. I'm just confused about the windows 11 install. How do i install it and keep my serial # / Key. I read that its maybe implemented on my MOBO? 

You can test the M2 even with a laptop using an USB adapter, only $15 atm

https://www.amazon.com/SSK-Aluminum-Enclosure-Adapter-External/dp/B07MNFH1PX/ref=sr_1_3?crid=3T517Q6PJ6NHD&keywords=M2+USB+adapter&qid=1677318983&sprefix=m2+usb+adapter%2Caps%2C137&sr=8-3

 

Not sure about how this prebuilt manages the Windows key, don't you have some sticker with it printed ?

In the meantime just boot off a Windows media drive you don't need a key

[ImPruhVise]

Update: Drive was dead. Local tech guy installed it into his system and could not detect anything. We installed a new SDD and installed windows 11 and it’s working great now. MSI used a cheaper ssd and I see on new egg another person had ssd issues as well.