3060 Recurring Driver update display issue

[Grimreaper86]

So I am a man with a fair amount of troubleshooting experience. I've built many pc's. I used to work in IT for about six years, but I've got an issue that I really want solved and it I'm beginning to think I'm going to have to spend my way out of this issue. It's extremely frustrating though because I sort of know what's causing the issue. I just don't have a good way to solve it outside of changing hardware parts. So this is my wife's pc.

 

It's got a founders edition 3070.

32GB of DDR4 Corsair Vengence.

It's got a Ryzen 7 3700x

The motherboard is a TUF Gaming x570-plus  Wifi with bios ver. 3001

 

So he's the skoop. At some point NVIDEA had gpu update. After that update we started getting display issues. So I fixed the issue by booting into safe mode and removing the graphics card drivers.

As soon as the computer would boot; if it was online, it would update the graphics drive immediately and recreate the issue. So I found the latest function gpu driver update that was functional on this build.

I uninstalled the drivers in save mode using display driver uninstaller. Disconnected the ethernet cord. Installed GPU driver 472.84. Then I went online and found a way to prevent windows from automatically in the registry.

So I applied that change which you can see a screenshot of. I also didn't reinstall geforce experience. The computer seemed to be safe to keep online at this point but alas I was wrong.

So it does update the graphics driver somehow at somepoint through means I'm unaware of; however, whenever it decides to update to 516.94 on it's own....it's like the display error doesn't happen until the computer restarts and then the driver update is applied and it all goes to hell even though usually when a driver updates it just immediately makes changes. The only way I know for sure it does this is provided below. The driver update listed that it was updated on the 21st. The error shown on the screen was screenshoted yesterday as well as the driver version that was presently installed while once again in safe mode...so it was on for three days without issue without the driver until she restart her computer yesterday.

 

But I treated the problem the same way and it's back up and running for now. I want permanent solution though.  Has anyone encountered this before? Is there someway to make the newest driver update not screw up my display or is there a way to stop it from somehow updating since every attempt I've made to stop it from updating seems to have failed I'm skeptical of this. Lastly. If this is some sort of issue between the founders edition 3070 and this motherboard for some reason (I've used different RAM so I know for sure there's no hardware conflict there); do you think I could pay my way out of this issue simply by using a different gpu or motherboard?

 

I'm at my wits end with this damn thing!

 

 

[PlayerLorenzo]

Have you tried setting the DOCP setting on your RAM? 

[Grimreaper86]

Why would my ram cause this issue when I updated a GPU driver? We haven't used DOCP to my knowledge and I'm not sure how it would help here.

[aledsav1]

That looks awfully like a gpu hardware failing issue, rather than what you are experincing as it being a driver issue, I could be wrong and it might well be the driver as you are seeing it happen in conjunction with the driver problem you are having, though it could just be coincidental.

 

If you have another pc (sounds like you do) stick the card in yours and give it a good test, and visa versa give the card out of yours a good test in your wifes pc...before any further trouble shooting...checked temps of card?

 

I have updates disabled and it never bypasses my commands? have your run sfc /scannow in cmd prompt as admin

changed update preferences in windows update? not just regedit

when running ddu I also sometimes go into the registry and find and delete all nvidia folders if there are any left behind

Reseat gpu, new hdmi/dp cable use other outputs, try other pcie slot, fresh install of windows etc etc

 

[JonS77]

Hi. It looks very frustrating. But also looks like a faulty/damaged card and not a driver issue as well. But hard to say.

 

 

2 hours ago, Grimreaper86 said:

I also didn't reinstall geforce experience.

In this one case, I think it's worth it to do install it, after you have your correct driver version that works. Because Geforce experience now would hold on the update until you approve it, so I think your windows wont try to do that automatically. But then again, it really doesn't look like a driver issue to me.

 

Sorry if I've missed it, but did you ever try reinstalling your OS or trying the card in some other PC? If per chance this is a software issue, you should be able to deteremain it that way. I see that you've used DDU, but DDU can be complicated and since you have doubt, I suggest to defintely try it on a fresh install of windows, and I mean fresh from 0 wiping out your current OS drive first. You can even try to keep the system offline for a while to test it out, but I suspect that this will fix your issue if it is software related. If not then it's what I would suspect in the first place, which is a faulty card.

[191x7]

3 hours ago, Grimreaper86 said:

So I am a man with a fair amount of troubleshooting experience. I've built many pc's. I used to work in IT for about six years, but I've got an issue that I really want solved and it I'm beginning to think I'm going to have to spend my way out of this issue. It's extremely frustrating though because I sort of know what's causing the issue. I just don't have a good way to solve it outside of changing hardware parts. So this is my wife's pc.

 

It's got a founders edition 3070.

32GB of DDR4 Corsair Vengence.

It's got a Ryzen 7 3700x

The motherboard is a TUF Gaming x570-plus  Wifi with bios ver. 3001

 

...

 

 

That is not a driver issue. Such artifacts point to the graphics card. Memory corruption. Test the card in another system.

Also, make sure you have the latest vBios (GPU firmware) on the card.

https://nvidia.custhelp.com/app/answers/detail/a_id/5233/~/nvidia-gpu-firmware-update-tool-for-displayid

https://nvidia.custhelp.com/app/answers/detail/a_id/5165/~/nvidia-resizable-bar-firmware-update-tool

 

Now, to get to the other point. The motherboard bios is 2 years outdated.

https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-x570-plus/helpdesk_bios/?model2Name=TUF-GAMING-X570-PLUS

That means many of the fixed issues that were resolved are still present on that system.

 

Based on the available data, I can assume the system lacks the AMD Chipset drivers too...

https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

[Grimreaper86]

15 hours ago, 191x7 said:

That is not a driver issue. Such artifacts point to the graphics card. Memory corruption. Test the card in another system.

Also, make sure you have the latest vBios (GPU firmware) on the card.

https://nvidia.custhelp.com/app/answers/detail/a_id/5233/~/nvidia-gpu-firmware-update-tool-for-displayid

https://nvidia.custhelp.com/app/answers/detail/a_id/5165/~/nvidia-resizable-bar-firmware-update-tool

 

Now, to get to the other point. The motherboard bios is 2 years outdated.

https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-x570-plus/helpdesk_bios/?model2Name=TUF-GAMING-X570-PLUS

That means many of the fixed issues that were resolved are still present on that system.

 

Based on the available data, I can assume the system lacks the AMD Chipset drivers too...

https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

Ok. So I thought my mobo firmware was up to date...clearly I was wrong there. I've been trying to install firmware updates. But it keeps telling me it's not a proper bios file.  I've tried other bios files proceeding the 3001 version. All with the same results. I can't get the motherboard to recognize the updated firmware files. I will try again; but prior to trying to update the firmware on the board I tried to do the gpu firmware tool thing and my screen blackscreen with the computer still running and refused to do anything else. That's when I restart the computer and tried to update the mobo firmware. No dice though. I'll try the firmware thing again and try the AMD chipset thing too and see if I can get any further. I wonder why I can't update from the web like other people seem to be able to with this motherboard. At least I saw it as an option in youtube video about the same board..regardless. I don't have that option.

[191x7]

25 minutes ago, Grimreaper86 said:

Ok. So I thought my mobo firmware was up to date...clearly I was wrong there. I've been trying to install firmware updates. But it keeps telling me it's not a proper bios file.  I've tried other bios files proceeding the 3001 version. All with the same results. I can't get the motherboard to recognize the updated firmware files. I will try again; but prior to trying to update the firmware on the board I tried to do the gpu firmware tool thing and my screen blackscreen with the computer still running and refused to do anything else. That's when I restart the computer and tried to update the mobo firmware. No dice though. I'll try the firmware thing again and try the AMD chipset thing too and see if I can get any further. I wonder why I can't update from the web like other people seem to be able to with this motherboard. At least I saw it as an option in youtube video about the same board..regardless. I don't have that option.

Maybe you are looking at a wrong motherboard model?

Can you verify with CPU-z under the Motherboard tab?

[Grimreaper86]

1 hour ago, 191x7 said:

Maybe you are looking at a wrong motherboard model?

Can you verify with CPU-z under the Motherboard tab?

It was the wrong motherboard. I guess there is a distinction between the x570 plus and x570 plus (wi-fi). Updated firmware on the board, updated firmware on the card. Updated amd chipset drivers. Ran DDU again. Ran fine with windows display adapter. Ran fine with update 472.84. Try to update to newest driver. Same display error shows up. So I don't know man. I'm going to take a break and come back to it. Maybe put the gpu in another build and see if it's hardware related even though there is a very clear correlation between the error and updating past driver 472.84. Correlation may not equal causation but it sure feels like one is causing the other. I haven't tried every update after 472.84 but this has been an issue for awhile and has been an issue since before the latest update.

[Grimreaper86]

Update: I got the computer running on update 497.29. So again. I can get this card to work with nvidia drivers. Just not ones in the 500 range....I may have to just test this further and pinpoint exactly which update started causing the issue. If it really is related to a driver issue then all I can say about it is that it's been happening for more then one update since some where in the 500 range of updates. I might still try it in another computer to see what happens when I update it to the newest update on a different board.

[Grimreaper86]

Update: So I didn't get to it until this evening, but after extensive testing I can only conclude that this is one hell of an issue that is unique to this motherboard, this card, and the drivers proceeding 511.79.

 

This is what I did. I took out the 3070 and put it in another ryzen 3000 series build with a different motherboard; then I put the latest nvidia driver on it. It ran just fine. No issue. Then I put a 1660 super in my wife's pc. It uses the same drivers. I updated it to the latest nvidia drivers and it ran just fine on her pc when the 3070 would consistently crash. Even though the 3070 was obviously working just fine with the latest drivers in a different pc. So clearly the drivers are only an issue with the 3070 founders on this particular motherboard. So then I set out to find out exactly when the issue started. What update precisely. On update 511.79 there appears to be some artifacting on the screen some times but it's otherwise functional. Then once I go up to update 512.15 it crashes the display and I have to go into safe mode and revert to a more stable driver for this build. Maybe Nvidia just dropped the ball on these drivers for this motherboard because this motherboard is one that is easily confused with another board model or something. I'm unsure. I'm open to suggestions but at this point I think I need to report the issue to NVIDIA and see what happens when I put the ball in their court.

[Grimreaper86]

 So after talking back and forth them. They seemed to agree it's a driver issue then they gave me a link to provide details to their driver team. https://nvidia.custhelp.com/app/answers/detail/a_id/3141/track/AvObswqpDv8S~QoDGuEe~yJlOrMq7C75Mv_r~zj~PP9i

 

So I sent them those details and hopefully that will help in the future but after looking into this further it seems I'm not the only one with the issue. Lots of people are having issue with 3000 series cards. Particularly the 3070. So for the time being a put a different gpu in so she has something that works but I think it's time to upgrade to something better then a 3070 based on all the issues surrounding the card. NVIDIA's been fucking up a lot lately and it's fuckin' with my brand loyalty. That's ok though. Haven't really messed with AMD offering on a gpu till now and this RX580 I put in her computer is doing really well. I might have to check out intel arc though. 16 of VRAM at $350 is a steal....I'll have to mull that over.