Jump to content

ROG XG27AQ Display Firmware??

WANLeader
 Share
Posted

FT Poster, LT Lurker. Asus (nor Portrait Displays) has any mention of how to obtain firmware updates for their displays. XG27AQ in particular, even when I have it listed under "My Products" in rog.asus.com when you sign in.

 

Question: Anyone know where to obtain this firmware, as I have a set of XG27AQ displays and one of them is "MCM203" and the other is "MCM204" versions so there has to be a copy of MCM204 out there. Any help, would be awesome. 

 

Many thanks in advance,

WANLeader

 

ROG Strix XG27AQ x2 170Hz Display

Thermaltake Core P90

Ryzen 9 5950x

ROG Strix RTX 3090 24G OC EVA Edition

ROG Strix X570-E Gaming Wi-Fi II

ROG Thor 1000W PSU

Samsung 980Pro Evo 2 TB M.2 nvme

Inland Pro 256 SATA SSD (WIN10Pro OS)

G.Skill Trident Z Neo 2300MHz,128GB RGB RAM

Lian-Li Galihad 360AIO

20230107_225940.jpg

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
8 minutes ago, WANLeader said:

FT Poster, LT Lurker. Asus (nor Portrait Displays) has any mention of how to obtain firmware updates for their displays. XG27AQ in particular, even when I have it listed under "My Products" in rog.asus.com when you sign in.

 

Question: Anyone know where to obtain this firmware, as I have a set of XG27AQ displays and one of them is "MCM203" and the other is "MCM204" versions so there has to be a copy of MCM204 out there. Any help, would be awesome. 

 

Many thanks in advance,

WANLeader

 

ROG Strix XG27AQ x2 170Hz Display

Thermaltake Core P90

Ryzen 9 5950x

ROG Strix RTX 3090 24G OC EVA Edition

ROG Strix X570-E Gaming Wi-Fi II

ROG Thor 1000W PSU

Samsung 980Pro Evo 2 TB M.2 nvme

Inland Pro 256 SATA SSD (WIN10Pro OS)

G.Skill Trident Z Neo 2300MHz,128GB RGB RAM

Lian-Li Galihad 360AIO

20230107_225940.jpg

I just got my drivers from their support page. Didn't have to log in.

Am I still to create the perfect system?! ~ Clu

Keep your expectations low, boy, and you will never be disappointed. ~ Kratos

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author

Thanks for your response. I have the drivers from the rog.asus.com website but there are no firmware files to download. 

 

Warm regards,

WANLeader

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author

The buttons on the right-side rear of the panels have the buttons you can use to navigate the menu of the display. on the Settings> Information> screen it displays this. (see images below) The last item in this list shows the Firmware version.

20230114_183957.jpg

20230114_184033.jpg

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

Has Asus said they wont give you the files?

I'm not actually trying to be as grumpy as it seems.

I will find your mentions of Ikea or Gnome and I will /s post. 

Project Hot Box

CPU 13900k, Motherboard Gigabyte Aorus Elite AX, RAM CORSAIR Vengeance 4x16gb 5200 MHZ, GPU Zotac RTX 4090 Trinity OC, Case Fractal Pop Air XL, Storage Sabrent Rocket Q4 2tb, CORSAIR Force Series MP510 1920GB NVMe, CORSAIR FORCE Series MP510 960GB NVMe, PSU CORSAIR HX1000i, Cooling Corsair XC8 CPU block, Bykski GPU block, 360mm and 280mm radiator, Displays Odyssey G9, LG 34UC98-W 34-Inch,Keyboard Mountain Everest Max, Mouse Mountain Makalu 67, Sound AT2035, Massdrop 6xx headphones, Go XLR 

Oppbevaring

CPU i9-9900k, Motherboard, ASUS Rog Maximus Code XI, RAM, 48GB Corsair Vengeance LPX 32GB 3200 mhz (2x16)+(2x8) GPUs Asus ROG Strix 2070 8gb, PNY 1080, Nvidia 1080, Case Mining Frame, 2x Storage Samsung 860 Evo 500 GB, PSU Corsair RM1000x and RM850x, Cooling Asus Rog Ryuo 240 with Noctua NF-12 fans

 

Why is the 5800x so hot?

 

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
From Asus chat:
 
 
Reymark_P.

Hello! Thank you for contacting ASUS Consumer Chat Support. My name is Reymark_P.. Please give me a moment and I will be right with you.

 
2023/01/15 12:13:01
 
Reymark_P.
May I confirm that your Serial Number is M2LMQXXXXXXX. Is that correct?
 
2023/01/15 12:13:38
yes
 
2023/01/15 12:16:30
 
Reymark_P.
You are looking for the latest firmware update for your monitor, correct?
 
2023/01/15 12:17:39
please. I could not get it under "My Products"
 
2023/01/15 12:18:07
 
Reymark_P.
I do apologize for the inconvenience, but don’t worry, I'll be more than willing to assist you.
 
2023/01/15 12:19:44
thank you
 
2023/01/15 12:20:00
 
Reymark_P.
Let me check our resources
 
2023/01/15 12:20:47
 
Reymark_P.
As I check, this monitor does not need and there is no firmware update because this is plug and play monitor. 
 
2023/01/15 12:23:14
 
Reymark_P.
But I can help you register this monitor under your account
 
2023/01/15 12:23:25
I have 2 of the same displays. One has MCM203 and the other has MCM204 version.
 
2023/01/15 12:24:10
they are successfully registered under my account.
 
2023/01/15 12:24:35
 
Reymark_P.
Ok, but you cannot register the M2LMQXXXXXXX, is that correct?
 
2023/01/15 12:25:12
No. they both registered fine.
 
2023/01/15 12:25:26
 
Reymark_P.
Oh got it. 
 
2023/01/15 12:25:34
I am just looking for a way to get the latest firmware. I have the drivers.
 
2023/01/15 12:25:55
 
Reymark_P.
And regarding with the firmware, there is no firmware update for this monitor as there is no need to update the firmware. 
 
2023/01/15 12:26:44
 
2023/01/15 12:27:22
listed on the bottom line says FW MCM203 and MCM204. If there's a 203, on one and the other has version 204.....
 
2023/01/15 12:28:22
 
Reymark_P.
I see. Thank you for the info. What I can do is to submit your case to next level of support to confirm the latest firmware for this monitor. 
 
2023/01/15 12:29:47
There are different features on the 204 than 203 enabled.
 
2023/01/15 12:30:08
I appreciate it.
 
2023/01/15 12:30:16
 
Reymark_P.
You're welcome! Let me create a ticket really quick
 
2023/01/15 12:30:42
sounds good.
 
2023/01/15 12:30:59
 
 
Reymark_P.
I also need your help so I am going to send you a feedback form for more information.
 
2023/01/15 12:33:11
 
Reymark_P.
XXXXXXXXXXXXXX@gmail.com is your correct email?
 
2023/01/15 12:33:16
 
yes. that is correct
 
2023/01/15 12:33:36
 
Reymark_P.
Thank you. I have submitted your case to next level of support and sent the feedback form. Kindly expect an update through email within 24-48 hours of our business time
 
2023/01/15 12:34:24
 
Reymark_P.
But please let me know if there is anything else that I can do to assist you?
 
2023/01/15 12:34:33
Thanks again. Enjoy your evening.
 
2023/01/15 12:34:52
 
Reymark_P.
You're welcome! This is your case number N23010XXXXX-0001. If there's nothing else, please be reminded that there will be a quick survey about your support experience. Thank you so much for choosing ASUS and have a great day!
Link to comment
Share on other sites
Link to post
Share on other sites
Posted
1 hour ago, WANLeader said:

From Asus chat:

With any luck the next level up will be able to get you that firmware. 

 

I am curious though. What differences are there in 203 and 204, and how much time was there between you buying the two monitors?

I'm not actually trying to be as grumpy as it seems.

I will find your mentions of Ikea or Gnome and I will /s post. 

Project Hot Box

CPU 13900k, Motherboard Gigabyte Aorus Elite AX, RAM CORSAIR Vengeance 4x16gb 5200 MHZ, GPU Zotac RTX 4090 Trinity OC, Case Fractal Pop Air XL, Storage Sabrent Rocket Q4 2tb, CORSAIR Force Series MP510 1920GB NVMe, CORSAIR FORCE Series MP510 960GB NVMe, PSU CORSAIR HX1000i, Cooling Corsair XC8 CPU block, Bykski GPU block, 360mm and 280mm radiator, Displays Odyssey G9, LG 34UC98-W 34-Inch,Keyboard Mountain Everest Max, Mouse Mountain Makalu 67, Sound AT2035, Massdrop 6xx headphones, Go XLR 

Oppbevaring

CPU i9-9900k, Motherboard, ASUS Rog Maximus Code XI, RAM, 48GB Corsair Vengeance LPX 32GB 3200 mhz (2x16)+(2x8) GPUs Asus ROG Strix 2070 8gb, PNY 1080, Nvidia 1080, Case Mining Frame, 2x Storage Samsung 860 Evo 500 GB, PSU Corsair RM1000x and RM850x, Cooling Asus Rog Ryuo 240 with Noctua NF-12 fans

 

Why is the 5800x so hot?

 

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
2 hours ago, IkeaGnome said:

With any luck the next level up will be able to get you that firmware. 

 

I am curious though. What differences are there in 203 and 204, and how much time was there between you buying the two monitors?

Purchased same date but one took about 9 days longer from Amazon. God knows where they were.

 

I don't gather much is different. Features are largely introduced when it is originally developed. Newer versions of this firmware are likely into the multiple versions past the 203, and 204. Example: MCM211, 212 as these were originally released in 2019. It wouldn't shock me to find the later versions cleaned up the clunky UI or prettied-it up hopefully. 

 

I like LG's keeping up with their older models, the downside is they use HP's WEB OS, and that over the years hasn't aged well at all.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
2 hours ago, IkeaGnome said:

With any luck the next level up will be able to get you that firmware. 

 

I am curious though. What differences are there in 203 and 204, and how much time was there between you buying the two monitors?

Asus/ROG has the "Display Widget" software that lists "Portrait Displays" in their "System> Check Update" section. Clicking Check Update just takes you to Portrait Displays update website and (I don't think it matters how you get there or what display you used to get there), it's not used for updating anything. I'm sure they don't want anything to do with Asus displays' support.

Asus Display widget.JPG

portrait displays update site.JPG

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author

It appears Display Widget belongs to Portrait Display, outside of Asus/ROG. They wouldn't know anything about Asus firmware. Asus/ROG branded but wholly owned.

Link to comment
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Displays

×