PC random shut down

[DRAKEYYY]

My PC has been randomly shutting down after like 30 minutes of being on. My gpu temps seem fine my cpu temps also seem fine. I don’t know what is wrong I didn’t experience this issue when I originally made the upgrades and I downloaded a bunch of games and switched games over to my new ssd I got and this process took a couple hours and on top of that I played a game. But now after I upgraded my system to windows 11 and I put the other 8 pin cpu connect in I been experiencing this issue so I took the extra 8 pin connector for cpu out and I also went back to windows 10 but I still and having this issue. Can someone anyone please tell me what the problem may be because I’m getting frustrated here when it does shut down my motherboard rgb stays on as well as my ram rgb but the rgb for ram like freezes in place

[Bianks84]

My first preliminary guess is a Ram issue. Are they installed in the correct motherboard slots?

 

Is the shutdown constantly happening if idle?

[DRAKEYYY]

1 minute ago, Bianks84 said:

My first preliminary guess is a Ram issue. Are they installed in the correct motherboard slots?

 

Is the shutdown constantly happening if idle?

I’m letting my pc just sit right now on my Home Screen to see if it shuts down. Also my ram sticks at in slots 2 and 4 furthest away from cpu 

[ChristGuard]

I highly suggest you try MemTest86. Here is the website: MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

It is a memory testing tool that you put on a USB drive and boot to. Run this and test your RAM, then we can go from there.

[DRAKEYYY]

3 minutes ago, ChristGuard said:

I highly suggest you try MemTest86. Here is the website: MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

It is a memory testing tool that you put on a USB drive and boot to. Run this and test your RAM, then we can go from there.

Okay give me a second

[bmx6454]

what are the full system specs? when you say shutdown, you mean like completely turns off, restarts, what exactly? also check event viewer around the times of shutdown and see if there is any useful info.

[DRAKEYYY]

I mean it shuts off but my rgb on my motherboard and my ram stays on. It seems to only shut down when I’m playing a game 

[DRAKEYYY]

26 minutes ago, ChristGuard said:

I highly suggest you try MemTest86. Here is the website: MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

It is a memory testing tool that you put on a USB drive and boot to. Run this and test your RAM, then we can go from there.

I can not figure this out everytime I try to download it to usb drive it says imaging fail 

[Bianks84]

3 minutes ago, DRAKEYYY said:

I mean it shuts off but my rgb on my motherboard and my ram stays on. It seems to only shut down when I’m playing a game 

Ahh this is important. An idle crash/shutdown is different from the same thing under load.

As bmx mentioned above, it would be easier if we had the full system specs. He also mentioned the windows event viewer, check that as well.

I'm not familiar with memtest so idk how to help you there, but try some other stress tests like occt (which has a memory test) or cinebench.

[DRAKEYYY]

1 minute ago, Bianks84 said:

Ahh this is important. An idle crash/shutdown is different from the same thing under load.

As bmx mentioned above, it would be easier if we had the full system specs. He also mentioned the windows event viewer, check that as well.

I'm not familiar with memtest so idk how to help you there, but try some other stress tests like occt (which has a memory test) or cinebench.

I have a ryzen 9 7950x cpu, nvidia rtx 3080ti, X670E-E motherboard, Dominator Plat. DDR5 Ram 32GB 5200MHz, 6 Corsair 140mm fans

[DRAKEYYY]

29 minutes ago, bmx6454 said:

what are the full system specs? when you say shutdown, you mean like completely turns off, restarts, what exactly? also check event viewer around the times of shutdown and see if there is any useful info.

What am I looking for in The event viewer

[DRAKEYYY]

14 minutes ago, Bianks84 said:

Ahh this is important. An idle crash/shutdown is different from the same thing under load.

As bmx mentioned above, it would be easier if we had the full system specs. He also mentioned the windows event viewer, check that as well.

I'm not familiar with memtest so idk how to help you there, but try some other stress tests like occt (which has a memory test) or cinebench.

Imma run a game till it shuts off then come back and check the event viewer 

[bmx6454]

7 minutes ago, DRAKEYYY said:

What am I looking for in The event viewer

look under system logs aroun the times of the crashes for anything useful, especially warnings and critical.

[DRAKEYYY]

9 minutes ago, bmx6454 said:

look under system logs aroun the times of the crashes for anything useful, especially warnings and critical.

This is what it looks like when it shuts off

 

[DRAKEYYY]

16 minutes ago, bmx6454 said:

look under system logs aroun the times of the crashes for anything useful, especially warnings and critical.

Also my pc seemed to run fine until I opened and played a game for a certain period of time. I would test with madden and everytine it shuts down around 20-30min in

[DRAKEYYY]

20 minutes ago, bmx6454 said:

look under system logs aroun the times of the crashes for anything useful, especially warnings and critical.

Okay here is an error form event viewer 

[DRAKEYYY]

22 minutes ago, bmx6454 said:

look under system logs aroun the times of the crashes for anything useful, especially warnings and critical.

And here are some of the warnings 

[bmx6454]

37 minutes ago, DRAKEYYY said:

Okay here is an error form event viewer 

i'm not sure that any of those point to much unfortunately, the first thing points to an issue with ryzen master, you can try reinstalling but that shouldn't cause a crash afaik. a few things that may or may not help(but are good to do either way) would be running "sfc /scannow" in cmd(admin), updating your chipset drivers, and maybe ddu'ing the gpu drivers and reinstalling the latest. even if those don't help, it will be useful imo to rule out a good amount of software issues. there isn't any warning or critical logs around the time of crash(besides 41)?

1 hour ago, DRAKEYYY said:

I have a ryzen 9 7950x cpu, nvidia rtx 3080ti, X670E-E motherboard, Dominator Plat. DDR5 Ram 32GB 5200MHz, 6 Corsair 140mm fans

what psu do you have? also may be worth trying to update the bios if it isn't on the latest, running the ram at stock speed one stick at a time(trying both individually) and see if it still crashes.

[DRAKEYYY]

2 hours ago, ChristGuard said:

I highly suggest you try MemTest86. Here is the website: MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

It is a memory testing tool that you put on a USB drive and boot to. Run this and test your RAM, then we can go from there.

I finally figured out that memtest 

[NekoBubbles]

19 hours ago, DRAKEYYY said:

I’m letting my pc just sit right now on my Home Screen to see if it shuts down. Also my ram sticks at in slots 2 and 4 furthest away from cpu 

If its dual channel get your mobo's manual and check the specified channels you are suppose to put in the RAM. Its rarely just simple plug and play with RAM, most Mobo's have specific slots your suppose to use. 

 

Edit: Both sticks are suppose to have their rgb on I assume, looks like the left stick wasn't slotted right or if worst case its a bad slot.... 

[DRAKEYYY]

9 hours ago, NekoBubbles said:

If its dual channel get your mobo's manual and check the specified channels you are suppose to put in the RAM. Its rarely just simple plug and play with RAM, most Mobo's have specific slots your suppose to use. 

 

Edit: Both sticks are suppose to have their rgb on I assume, looks like the left stick wasn't slotted right or if worst case its a bad slot.... 

both sticks do have rgb but when it shut down it just freezes where they were I have a rain effect going with them