Friend gets like 30fps with really low CPU and GPU utilization on mid range PC (OW2)

[Karbn]

My friend cant play ow2 because his frames drop to like 30, but his CPU and GPU utilization are at about 30%. The temps are around 50, and this started happening a little after the launch of ow2 i believe. He has all the same settings enabled as me in game, and we have pretty similar PCs. (I get around 200fps). This isn't an issue in any other game, which leads me to believe it's either a setting somewhere or it's a bug of some sort. He said he doesn't want to update bios cause he doesn't have flash bios or something, and idk what else we can try. He has also reinstalled the game btw. 

Edit: His frames are not capped in any way

[UnusualDevices]

thats not nearly enough info, like, what parts?

 

and tell him sorry but no, bios update is mandatory for proper system functionality.

 

edit: if you don't have the correct version

 

[Karbn]

2 minutes ago, UnusualDevices said:

thats not nearly enough info, like, what parts?

 

and tell him sorry but no, bios update is mandatory for proper system functionality.

 

ill get the specs from him in a bit