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It should be all automated, no real people.

Well it was someone off of Microsoft's site and the guy said that he would fix it for $60 bucks but he'd do it from a distance(can't recall what it's called, but basically he sees your screen from his computer).

 

After I moaned and bitched a bit he said he'd do it for free, but by that time I was soo pissed that I told him to go F himself and expressed how much I hated Microsoft...

 

Maybe it was somehow a hack through Microsoft's site to gain access to my personal files?

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