[SOLVED] CPU Swap issue

[Defiance _21]

Hello so I am swapping out my old Ryzen 5 1600 with a Ryzen 5 4000 and I'm having issues reaching post.

 

With the new cpu in the computer will start, everything works as normal but with no display and after ~20 seconds the computer will turn itself off, and then after about 3 seconds it'll  turn itself back on and then loop this over and over.

 

For the sake of my sanity I tried different combinations of the same ram on different channels and the problem persisted. Even tried swapping it out with older ram the system used to use prior to an upgrade but to no avail.

 

Submitted an RMA with amd and they confirmed that the CPU was dead and they shipped me a replacement. This replacement has the exact same issue, ran through the same troubleshooting as last time and once again nothing.

 

Swapping back to my old CPU fixes the issue entirely.

 

Is it possible something on my end is killing the CPUs? I don't think it's a power delivery issue since the 4000 uses less wattage than the 1600. No other parts have been altered or touched during or after this whole process either. Any help or just pointing me into the right direction would help a ton.

 

Specs:

Mobo: ASRock x370 killer sli/ac

Ram: Corsair Vengeance lpx 3200mhz

Aio: Honestly forget the name and can't find it online but it's a single 120mm (some old h100??) Liquid cooler

PSU: Don't have the exact name and would rather not pull it out since it's annoying to get to but it's an 800w 80+ gold, if need be I will get the exact model

GPU: Asus Turbo GTX 1070ti

Storage: 1TB Samsung 970 Evo and 2TB Western Digital Black

Case: NZXT S340

 

P.S Not sure if it's worth noting or not but the PC was originally a pre built from Cyberpower PC, everything but the 970 Evo and RAM came with the system

 

 

 

 

 

[Wolly9102]

17 minutes ago, Defiance _21 said:

Hello so I am swapping out my old Ryzen 5 1600 with a Ryzen 5 4000 and I'm having issues reaching post.

 

With the new cpu in the computer will start, everything works as normal but with no display and after ~20 seconds the computer will turn itself off, and then after about 3 seconds it'll  turn itself back on and then loop this over and over.

 

For the sake of my sanity I tried different combinations of the same ram on different channels and the problem persisted. Even tried swapping it out with older ram the system used to use prior to an upgrade but to no avail.

 

Submitted an RMA with amd and they confirmed that the CPU was dead and they shipped me a replacement. This replacement has the exact same issue, ran through the same troubleshooting as last time and once again nothing.

 

Swapping back to my old CPU fixes the issue entirely.

 

Is it possible something on my end is killing the CPUs? I don't think it's a power delivery issue since the 4000 uses less wattage than the 1600. No other parts have been altered or touched during or after this whole process either. Any help or just pointing me into the right direction would help a ton.

 

Specs:

Mobo: ASRock x370 killer sli/ac

Ram: Corsair Vengeance lpx 3200mhz

Aio: Honestly forget the name and can't find it online but it's a single 120mm (some old h100??) Liquid cooler

PSU: Don't have the exact name and would rather not pull it out since it's annoying to get to but it's an 800w 80+ gold, if need be I will get the exact model

GPU: Asus Turbo GTX 1070ti

Storage: 1TB Samsung 970 Evo and 2TB Western Digital Black

Case: NZXT S340

 

P.S Not sure if it's worth noting or not but the PC was originally a pre built from Cyberpower PC, everything but the 970 Evo and RAM came with the system

 

 

 

 

 

Did you perform a bios update?

[Biohazard777]

I'm not seeing anything above 3000 in the CPU support list...
https://www.asrock.com/mb/AMD/X370 Killer SLI/index.asp#CPU

Edit, nevermind, wrong board.

 

[Defiance _21]

6 minutes ago, Wolly9102 said:

Did you perform a bios update?

Yes before I did the swap I did a bios update.

[Defiance _21]

9 minutes ago, Biohazard777 said:

I'm not seeing anything above 3000 in the CPU support list...
https://www.asrock.com/mb/AMD/X370 Killer SLI/index.asp#CPU

Oh wow how on earth did I overlook that? I suppose that would be the issue then, shame, thank you.

 

I'm working on another build as well, do you think that the 4000 cpu is killed again since I tried booting it with an incompatible motherboard? Or should it be fine 

[Wolly9102]

4 minutes ago, Defiance _21 said:

Oh wow how on earth did I overlook that? I suppose that would be the issue then, shame, thank you.

 

9 minutes ago, Biohazard777 said:

I'm not seeing anything above 3000 in the CPU support list...
https://www.asrock.com/mb/AMD/X370 Killer SLI/index.asp#CPU

Did you look at the right board? Seems like the AC  variant which OP mentioned supports it but normal SLI doens't

 

https://www.asrock.com/mb/amd/x370 killer sliac/index.asp#CPU

[Defiance _21]

15 minutes ago, Wolly9102 said:

 

Did you look at the right board? Seems like the AC  variant which OP mentioned supports it but normal SLI doens't

 

https://www.asrock.com/mb/amd/x370 killer sliac/index.asp#CPU

Am I somehow missing it? I can find CPUs more up to date than the 4000 and yet I cannot find the 4000 itself.

[Wolly9102]

6 minutes ago, Defiance _21 said:

Am I somehow missing it? I can find CPUs more up to date than the 4000 and yet I cannot find the 4000 itself.

Can you post a picture of the CPU itself or the box. To my knowlegde there isn't a Ryzen 5 4000, because 4000 is a series of CPU's. (like my 4800H)

[Defiance _21]

7 minutes ago, Wolly9102 said:

Can you post a picture of the CPU itself or the box. To my knowlegde there isn't a Ryzen 5 4000, because 4000 is a series of CPU's. (like my 4800H)

I actually had this same exact thought, saw it on PC part picker and was like alright then and ordered it. 

 

Here's the picture of the box 

 

Could it be a conflict with the onboard graphics? 

 

Just noticed the G, I swear when I bought the CPU the G wasn't listed on the part name but it could just be me being an idiot.

 

Given that I don't see the 4000G on the supported parts list I'd assume that would be the issue.

[Wolly9102]

1 minute ago, Defiance _21 said:

I actually had this same exact thought, saw it on PC part picker and was like alright then and ordered it. 

 

Here's the picture of the box 

 

 

That's a 4600g. So according to ASRock it's should be supported. However only from bios version 7.10. Can you verify you've put 7.10 on the board? If you have you could try to clear the CMOS by removing the battery for a few seconds.

[Defiance _21]

32 minutes ago, Wolly9102 said:

That's a 4600g. So according to ASRock it's should be supported. However only from bios version 7.10. Can you verify you've put 7.10 on the board? If you have you could try to clear the CMOS by removing the battery for a few seconds.

Seems like the bios is out of date, made the mistake of using a tool that came with the motherboard to update the bios, seems like the latest version on the tool was way out of date and I wrongfully assumed that the bios versions on there would be up to date. I swapped the CPU out with my old one and I'll work on updating the bios now.

 

I'll provide an update once the bios is updated and I swap out to the 4600g and see if it ends up working or not.

[Defiance _21]

Update: PC is working with bios up to date and 4600G installed, thank you so much for your help

2 hours ago, Wolly9102 said:

That's a 4600g. So according to ASRock it's should be supported. However only from bios version 7.10. Can you verify you've put 7.10 on the board? If you have you could try to clear the CMOS by removing the battery for a few seconds.

Seems like the bios is out of date, made the mistake of using a tool that came with the motherboard to update the bios, seems like the latest version on the tool was way out of date and I wrongfully assumed that the bios versions on there would be up to date. I swapped the CPU out with my old one and I'll work on updating the bios now.

 

I'll provide an update once the bios is updated and I swap out to the 4600g and see if it ends up working or not.

[Defiance _21]

Update: Bios fully updated and CPU is working, thank you all for your help