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Lightroom Crashing on Startup

c3524

Hi,

My adobe lightroom (5.4) is crashing immediately whenever i open it (error message below).

It was working fine until i updated it last week, where i updated it, then started having issues.

Computer, drivers, creative cloud and Lightroom are all fully updated. My other adobe apps alll work, its just lightroom.

The IT department suggested downgrading and reupgrading Lightroom's software, uninstalling and reinstalling creative cloud, using creative cloud repairer and updating Visual C ++. I have also uninstalled and reinstalled my AMD graphics drivers

Any suggestions on how to fix this are greatly appreciated!

Thanks, Charlie

Specs and Error Message below.

CPU: Intel i5 11400

GPU: AMD 6600XT

RAM: 16gb Corsair Vengeance xmp 3200mhz

Motherboard: Asrock B560m pro 4 a/c

PSU: Corsair CX550M

Error Messages

<crash exception =  "EXCEPTION_ILLEGAL_INSTRUCTION"

<gpuinfo availability = "RUNNING/FULL POWER"

 

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