MSI RMA major issues

[AMICLG]

I put an RMA in for a MSI B550i Gaming Edge Wifi ITX motherboard a month ago due to the BIOS chip failing during an update. Jays2cents made a video about this issue but sadly didn't see it until it was too late.

 

Everything went smoothly until my RMA number stopped working on the website to track it. 

Called MSI service center in CA, USA; they took a while to even find my RMA request but did eventually. Sometime during the process of them receiving it they added extra characters to my RMA #.

Once they found it I was assured everything was going smoothly and that a replacement was ready to be shipped out the next day, Great.

 

Today Comes and I received a M-ATX motherboard instead of a ITX. It's a B550M Pro-VDH WIFI a cheaper board with less features on top if it being the wrong formfactor.

 

Called MSI back immediately. They said they don't know how something like that could ever happen because they have to reachout the verify if they don't have stock of the board. Which of course they didn't reachout by email or phone.

 

Asked them to overnight the replacement and they said I would have to send the one back first, ok makes sense. Asked to at least have the replacement I can't use either overnighted or express shipped back to them to help the process along faster. Not an unreasonable request since it wasn't my fault. They flatout refused, and offered standard ground shipping.

 

They then told me I have to go through the entire RMA process again.  So I'll be waiting a week for the board to ship back from the east coast to CA,USA . I then have to wait 3-4 weeks for them to find a replace it then ship it out and wait another week. 

 

So it's been a month with no PC and I still have to wait another month for MSI to send me a new one. Definitely won't buy a MSI product again. I'm no stranger to RMA process and I can say this is by far the worst one I've even had. 

 

More than likely sell my replacement and buy a new ITX board at this point, 2 months with no PC due to laziness at the RMA center is unacceptable.