PC crash while gaming

[CelerontheProtogen]

So for a good while now I have been having an issue with my PC when I play certain games or play certain games with certain conditions. Essentially what happens is I play the game for a good while and the PC will act like I hit the reset button (the PC shows me black screens on both monitors, and the fans ramp up for a few seconds before coming back down to idle). This has been happening for a good while, and it really became bad in August, where I decided to completely reset my PC to the point where all my files were removed. That helped a good bit but the issue is still there. I have tried a lot of things from different websites and forums but to no avail. I've ruled out thermals because my CPU gets up to about 70-80 C and my GPU gets up to about the same. I make sure most of the dust is cleared out of the filters and the system. I don't believe my GPU could be the culprit, because it has no issue running the games that I throw at it. I think I've narrowed it down to RAM, CPU, and motherboard, but I'm not too sure since I don't know much of what I'm doing, so I've avoided getting parts for my PC and the part not end up fixing the issue and I would have spent all this money on something that didn't fix my issue. I also don't have spare parts lying around that I could try to swap in nor do I have the funds to try and get parts to put in. At this point I've tried a lot but I can't pinpoint the issue to fix it. So I hoped coming on here would help solve it. Here is the spec list with every part in my system

CPU: AMD Ryzen 5 2600
RAM: 16GB Corsair Vengeance RGB PRO
Motherboard: ASRock B450 Steel Legend
GPU: AMD Radeon RX 590
CPU Cooler: Corsair H100i AIO
PSU: Corsair CX750M
Drives: Seagate Firecuda 1TB (System Drive) and WD Blue 1TB
 

[CommanderAlex]

Welcome to the forums!!!

 

Have you tried to reseat the graphics card and RAM??? Go to Event Viewer> Windows Logs>System. Does it show any warning errors at the time of the system crashing/rebooting???

[CelerontheProtogen]

1 hour ago, CommanderAlex said:

Welcome to the forums!!!

 

Have you tried to reseat the graphics card and RAM??? Go to Event Viewer> Windows Logs>System. Does it show any warning errors at the time of the system crashing/rebooting???

I have actually reseated the GPU, CPU and RAM. That unfortunately has not fixed the issue

As for the Event Viewer, I have looked at it before. I got a Critical Error about the same time there was a crash. Its a Kernel-Power error, with an event ID of 41 and a Task Category of 63. These are the more specific details under the Details tab

System

- Provider       [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated       [ SystemTime] 2021-11-05T23:06:39.6392304Z

EventRecordID 19013

Correlation

- Execution       [ ProcessID] 4       [ ThreadID] 8

Channel System

Computer DESKTOP-2F6BMQ2

- Security       [ UserID] S-1-5-18

-

EventData

BugcheckCode

0

BugcheckParameter1

0x0

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

Checkpoint

0

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

0

CsEntryScenarioInstanceId

0

BugcheckInfoFromEFI

false

CheckpointStatus

0

CsEntryScenarioInstanceIdV2

0

LongPowerButtonPressDetected

false

[CommanderAlex]

30 minutes ago, CelerontheProtogen said:

I have actually reseated the GPU, CPU and RAM. That unfortunately has not fixed the issue

As for the Event Viewer, I have looked at it before. I got a Critical Error about the same time there was a crash. Its a Kernel-Power error, with an event ID of 41 and a Task Category of 63. These are the more specific details under the Details tab

~Snipped~

Ok, this appears to be a hardware related problem. How old is your Corsair CX750M? This might be going on the fritz if this is an older green unit. You can also check RAM by running memtest86 to see if RAM is causing the issue as well. Note: You'll need a USB thumb drive to install memtest86 onto as you'll have to boot into this as memtest86 has it's own OS that runs instead of running as an application on another OS. 

[CelerontheProtogen]

12 minutes ago, CommanderAlex said:

Ok, this appears to be a hardware related problem. How old is your Corsair CX750M? This might be going on the fritz if this is an older green unit. You can also check RAM by running memtest86 to see if RAM is causing the issue as well. Note: You'll need a USB thumb drive to install memtest86 onto as you'll have to boot into this as memtest86 has it's own OS that runs instead of running as an application on another OS. 

I got this PC Christmas 2019 and the PSU hasn't been swapped yet. Though if you want specifics it was built in between November and December of that year. I haven't tried Memtest86 yet because I actually didn't know it was an operating system

[CommanderAlex]

1 hour ago, CelerontheProtogen said:

I got this PC Christmas 2019 and the PSU hasn't been swapped yet. Though if you want specifics it was built in between November and December of that year. I haven't tried Memtest86 yet because I actually didn't know it was an operating system

Ok. memtest86 runs by itself as it's stand alone software. Once it's on a thumb drive, you have to select the boot device from Windows Boot Manager to the USB thumb drive and this should switch over. 

[--SID--]

At what BIOS version is the motherboard running?

[CelerontheProtogen]

16 hours ago, --SID-- said:

At what BIOS version is the motherboard running?

I'm actually not sure what version it's running on currently, and I don't know how to check

[CelerontheProtogen]

On 11/5/2021 at 10:00 PM, CommanderAlex said:

Ok. memtest86 runs by itself as it's stand alone software. Once it's on a thumb drive, you have to select the boot device from Windows Boot Manager to the USB thumb drive and this should switch over. 

So I just did a test with both 8GB sticks in the system and unfortunately the test failed with 10000 fails. However a friend recommended that I run the test again with both sticks of RAM individually and see if only one has faults, which is what I'm doing now. I'll run this overnight and then run the other stick of RAM in the morning. I've attached the test results from the first one. Sorry if image quality is bad

[--SID--]

8 hours ago, CelerontheProtogen said:

I'm actually not sure what version it's running on currently, and I don't know how to check

Take a look in the BIOS of the motherboard er install CPU-Z and look at the 'mainboard' tab.

[CommanderAlex]

7 hours ago, CelerontheProtogen said:

So I just did a test with both 8GB sticks in the system and unfortunately the test failed with 10000 fails. However a friend recommended that I run the test again with both sticks of RAM individually and see if only one has faults, which is what I'm doing now. I'll run this overnight and then run the other stick of RAM in the morning. I've attached the test results from the first one. Sorry if image quality is bad

~Snipped~

Ok, is this with XMP enabled or not??? Try running the test without XMP if you haven't already to try and pinpoint what is at fault here. If you're getting no errors without XMP enabled, the issue is with the integrated memory controller on the CPU not being able to handle the XMP profile. 

 

Piggy backing off what @--SID--said, if your on an older BIOS version, try updating the BIOS to the latest non-Beta BIOS as this improves memory stability since this appears to be a RAM issue. 

[CelerontheProtogen]

On 11/7/2021 at 6:41 AM, CommanderAlex said:

Ok, is this with XMP enabled or not??? Try running the test without XMP if you haven't already to try and pinpoint what is at fault here. If you're getting no errors without XMP enabled, the issue is with the integrated memory controller on the CPU not being able to handle the XMP profile. 

 

Piggy backing off what @--SID--said, if your on an older BIOS version, try updating the BIOS to the latest non-Beta BIOS as this improves memory stability since this appears to be a RAM issue. 

So I went into the BIOS and found the BIOS version was from 2019, more specifically it was version 2.63B. So I updated it to 4.20, the latest version for my motherboard. I believe I ran the test with XMP, and I did run the test without just today and I didn't see the errors get spat out. Though crashes still happen. I was just playing CS:GO today, which is not a very hard game to run and from what I understand since its a competitive game it is made to run on a wide variety of systems, and it did the same thing. However now instead of it completely going to a black screen and it needing me to hit the reset button for it to start booting up, it starts booting up automatically and shows me the ASRock boot screen

[CelerontheProtogen]

So I just looked in the Event Viewer and I found something new that might be worth noting. Its an Error, and its Event ID 6008 with no Task Category. It says "The previous system shutdown at 6:35:09 PM on ‎11/‎8/‎2021 was unexpected." In the Details tab it says this

 

+

System

- Provider       [ Name] EventLog

- EventID 6008       [ Qualifiers] 32768

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2021-11-08T23:44:03.5856294Z

EventRecordID 20207

Correlation

- Execution       [ ProcessID] 0       [ ThreadID] 0

Channel System

Computer DESKTOP-2F6BMQ2

Security

-

EventData

6:35:09 PM

‎11/‎8/‎2021

16853

E5070B0001000800120023000900C902E5070B0001000800170023000900C902600900003C000000010000006009000001000000B00400000100000000000000

---

Binary data:

In Words

0000: 000B07E5 00080001 00230012 02C90009
0010: 000B07E5 00080001 00230017 02C90009
0020: 00000960 0000003C 00000001 00000960
0030: 00000001 000004B0 00000001 00000000

In Bytes

0000: E5 07 0B 00 01 00 08 00 å.......
0008: 12 00 23 00 09 00 C9 02 ..#...É.
0010: E5 07 0B 00 01 00 08 00 å.......
0018: 17 00 23 00 09 00 C9 02 ..#...É.
0020: 60 09 00 00 3C 00 00 00 `...<...
0028: 01 00 00 00 60 09 00 00 ....`...
0030: 01 00 00 00 B0 04 00 00 ....°...
0038: 01 00 00 00 00 00 00 00 ........