system freezing Linux Freezing when using Steam

[Ryan_Duncan]

I am trying to get started using Linux and have selected Pop OS. I installed steam and started downloading games and it worked for a week. Now whenever I try to download and install games from steam and sometimes just launching steam the entire system freezes and the only thing I can do is to press the restart button a hard shutdown.

 

Please help. I am new to Linux and have not been able to find a solution to this problem anywhere. I am not sure if my drivers need to be updated or how to do that.

 

PC Hardware.

• CPU: Threadripper 1920X
• Motherboard: ASRock X399 Phantom Gaming 6 ATX sTR4
• Memory: G.Skill Aegis 64 GB (4 x 16 GB) DDR4-2666 CL19
• Storage:
  • Windows:
    • TCSunBow X3 1 TB 2.5" Solid State Drive

    • Seagate Enterprise Capacity 10 TB 3.5" 7200RPM Internal Hard Drive

  • Linux: 

    • Team MP33 2 TB M.2-2280 NVME Solid State Drive

• Video Card: Asus Radeon RX 6700 XT 12 GB ROG STRIX

• Power Supply: EVGA BQ 750 W 80+ Bronze Certified Semi-modular ATX Power Supply

[Guest]

7 minutes ago, Ryan_Duncan said:

I am trying to get started using Linux and have selected Pop OS. I installed steam and started downloading games and it worked for a week. Now whenever I try to download and install games from steam and sometimes just launching steam the entire system freezes and the only thing I can do is to press the restart button a hard shutdown.

 

Please help. I am new to Linux and have not been able to find a solution to this problem anywhere. I am not sure if my drivers need to be updated or how to do that.

 

PC Hardware.

• CPU: Threadripper 1920X
• Motherboard: ASRock X399 Phantom Gaming 6 ATX sTR4
• Memory: G.Skill Aegis 64 GB (4 x 16 GB) DDR4-2666 CL19
• Storage:
  • Windows:
    • TCSunBow X3 1 TB 2.5" Solid State Drive

    • Seagate Enterprise Capacity 10 TB 3.5" 7200RPM Internal Hard Drive

  • Linux: 

    • Team MP33 2 TB M.2-2280 NVME Solid State Drive

• Video Card: Asus Radeon RX 6700 XT 12 GB ROG STRIX

• Power Supply: EVGA BQ 750 W 80+ Bronze Certified Semi-modular ATX Power Supply

First you should update your drivers, To do this open a terminal and type these commands (make sure to write in lowercase as unix commands are case-sensitive)

sudo apt update

sudo apt upgrade

sudo apt autoremove

sudo reboot

And try again

[Lightwreather]

6 minutes ago, WickedThunder86 said:

unix commands are case-sensitive)

Generally, yes.

 

7 minutes ago, WickedThunder86 said:

sudo apt update

sudo apt upgrade

sudo apt autoremove

sudo reboot

Yea, This should work. However, if you aren't comfortable with using the command line, I think you can update software using the store, but I'm not very sure on that

[Ryan_Duncan]

13 minutes ago, WickedThunder86 said:

First you should update your drivers, To do this open a terminal and type these commands (make sure to write in lowercase as unix commands are case-sensitive)

sudo apt update

sudo apt upgrade

sudo apt autoremove

sudo reboot

And try again

Thanks I will try that.

[OhioYJ]

42 minutes ago, Ryan_Duncan said:

Thanks I will try that.

 

Not sure if it will help, but one thing I typically try when troubleshooting things in Linux is launching them from the terminal. Sometimes when things go wrong or crash you'll see messages there that you wouldn't see in the GUI. 

 

Also rather than a reset, does Alt + SysRQ REISUB? That is a much safer way to reset unless it's truly "locked" up.  Quick article for REISUB

[Ryan_Duncan]

3 hours ago, OhioYJ said:

 

Not sure if it will help, but one thing I typically try when troubleshooting things in Linux is launching them from the terminal. Sometimes when things go wrong or crash you'll see messages there that you wouldn't see in the GUI. 

 

Also rather than a reset, does Alt + SysRQ REISUB? That is a much safer way to reset unless it's truly "locked" up.  Quick article for REISUB

I did not know about Alt + SysRQ REISUB I will try that next time it freezes. I will also try launching from the terminal.

[Ryan_Duncan]

[Deleted]

[Ryan_Duncan]

 

On 8/18/2021 at 10:07 AM, WickedThunder86 said:

First you should update your drivers, To do this open a terminal and type these commands (make sure to write in lowercase as unix commands are case-sensitive)

sudo apt update

sudo apt upgrade

sudo apt autoremove

sudo reboot

And try again

Running the update commands from the terminal did not help. As soon as I started downloading a game everything froze again.

 

 

On 8/18/2021 at 11:10 AM, OhioYJ said:

 

Not sure if it will help, but one thing I typically try when troubleshooting things in Linux is launching them from the terminal. Sometimes when things go wrong or crash you'll see messages there that you wouldn't see in the GUI. 

 

Also rather than a reset, does Alt + SysRQ REISUB? That is a much safer way to reset unless it's truly "locked" up.  Quick article for REISUB

I also tried using Alt + SysRQ REISUB but that did nothing to unfreeze it.

 

When I launch steam from the terminal I get this WARNING: Using default/fallback debugger launch for the fifth line down. But it opened and continued to download then it froze again.

[Guest]

7 hours ago, Ryan_Duncan said:

 

Running the update commands from the terminal did not help. As soon as I started downloading a game everything froze again.

 

 

I also tried using Alt + SysRQ REISUB but that did nothing to unfreeze it.

 

When I launch steam from the terminal I get this WARNING: Using default/fallback debugger launch for the fifth line down. But it opened and continued to download then it froze again.

Does the system also freezes randomly at other tasks?

[Ryan_Duncan]

7 hours ago, WickedThunder86 said:

Does the system also freezes randomly at other tasks?

So far, no. It has only frozen when steam is running and downloading. If I pause the download it seams fine.

[Guest]

49 minutes ago, Ryan_Duncan said:

So far, no. It has only frozen when steam is running and downloading. If I pause the download it seams fine.

Okay, I recommend you to create a thread on the steam forums https://steamcommunity.com/discussions/

[Ryan_Duncan]

1 minute ago, WickedThunder86 said:

Okay, I recommend you to create a thread on the steam forums https://steamcommunity.com/discussions/

Okay, thanks for your help.