solved! Random partial shutdown while playing origin games

[DamirV]

EDIT: Solution at bottom of former post

 

Hello everyone, kind of desperate here :(

 

My laptop randomly cuts off when playing the battlefield series, V and 4 in these cases. It doesn't shut down completely nor does it restart. Audio and image just cut off, fans keep working, it looks like a BSOD but without the BSOD and doesnt restart or shut down until i force it to. I'm not much of an avid gamer but after a long week of rendering and photoshopping i like to get shot at, plus this indicates a deeper issue with my laptop, probably. 

 

Anyway, I couldn't replicate the same problem on any steam games, GTA V, rocket league, TF2 and the like, even star wars battlefront 2 doesn't crash which is on origin. 

 

Thought it was an overheating issue since HWinfo showed one of the cores reaching a 100 degrees, opened it up, repasted, (best thing i could find in the vicinity was arctic MX 4) temps dont go over 75 on full load, issue persists.

Reinstalled graphics drivers, nothing, moved games to other HDD-s, same problem, reinstalled origin, no budge, event viewer only shows that the system didnt shut down properly and shows no other warnings nor errors. 

Completed extensive tests on different parts using HP uefi diagnostics, everything seems fine. 

benchmarked CPU and GPU, no problems.

 

Only thing remaining would be the PSU, but again, GTA V doesnt crash the laptop and it uses much more resources than BF4, so it shouldnt be the power draw? oh and voltages are also fine.

Problem can't be replicated during 3D rendering either.

 

Too broke to buy a new laptop, VAT is insane in country.

Help?

 

Spec:

HP omen 17 an014nm

CPU: Intel 7700HQ

GPU: GTX 1060 6GB (not the max-q version)

RAM: 16GB

 

Thank you

 

EDIT: Turning off GPU-assisted scheduling in windows 10 settings completely resolved the problem.

Performance unaffected.

Latest update must have broken something.

Edited August 19, 2021 by DamirV
Problem solved

[Rekoran]

Well this sounds like a Temperature Problem. I got an Acer Nitro 5 for mobility gaming and i faced this shit sometimes too. Usually with Destiny 2 or Origin Games. Try to toggle down ur graphics a little and check it again. I know that battlefield series are a little shitty developed for notebooks. Otherwise u can try to undervolt ur notebook and get a cooling pad for better Temperatures. 

My notebook doesnt even crashed at gta5 or warzone. But Destiny and Battlefield always made me cry haha.

I hope i could help u. 
Sorry for bad english. 

[SavageNeo]

1. to me sounds like some origin problem. try running furmark and prime 95 small FFT at the same time and see if the same thing occurs