Weird NVME Issue

[robuk360]

Hi Everyone,

I'm having a strange NVME issue and cannot figure it out. I recently purchased a WD SN850 1TB as a second drive for my PC, but I cannot get it to be recognised in Windows at all. Not in Device Manager or Disk Management. It is shown in the BIOS and as a drive and I can install to when running a windows installer from USB. I did try a Crucial NVME and got the same results, but an older Samsung NVME drive workes fine. The WD is acting the same as the Crucial drive, both show in BIOS, visible to installers and can format both from BIOS. Motherboard is MSI X570 Tomahawk Wifi.
Windows does have the Samsung nvme driver installed as the primary NVME is a 970 Evo. I've tried removing the driver in Windows, Safe Mode, changing driver from Samsung to Standard NVME, but each time I remove it I can no longer boot into windows or safe mode, only a restore will get things running again. So I suspect a driver issue maybe. I have also swapped around the drive on the motherboard to elimiate slot issues, but I get same results, Evo boots fine in either slot, any other brand is seen in BIOS but not in windows.

Any help would be appreciated, I reallly do not want to have to reinstall windows and set everything up again.

Rob.

[coolkid2137]

hey there, i had a issue that was extremely similar recently (like last month or 2) with a Samsung 980 pro.

 

So my problem was i had the NVME installed, posted in bios, recognized in bios, passed self test and cannot be used in windows (recognized in device manager but not in disk management)

If what i said matches extremely close to what you are experiencing then i would try this

 

1. Try using a self test to see if it will pass (under normal situations, this should help but it probably wont here)

 

2. Make sure that its configured right in BIOS (and also make sure that the NVME is enabled and isn't accidently disabled)

 

3. try this to make sure its not showing up  

https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/diskpart

 

right click your windows icon, select run, type in diskpart and run diskpart.exe

 

in the console type in "list disk" and you should see all your drives

 

You could try to update your BIOS if it isnt already on the latest version and/or attempt an update on the NVME driver if you can access it through 3rd party software from the manufacturer 

 

If you bought it from a place with a local store near you, try bringing it in and see if they could find any problems related to the drive (such as it mimicking the exact same symptoms you are experiencing on their test bench)

 

(Not to be that guy but..) the 980 i had was faulty and they gave me a replacement due to it being a manufacturer defect. 

 

If all else fails, you could try contacting support and see if they can figure it out (maybe even get a new one through warranty) 

 

hope this helps and good luck