R9 380 problems

[alexander.o]

Got a non-working R9 380 card. More info about the card can be found here:

 

It arrived a little bent - unsure if this is a part of the problem? https://imgur.com/a/mzcPgo7

 

Anyway, the card turns off under load. Put it in my system, and sure enough - it crashed under load (I saw the MSI Afterburner usage graph go up to 43%, then the whole system froze). I the pressed the reset button, nothing. I had to hold down the reset button for the system to turn off. When it started up again, the 380 showed as not installed under device manager (forgot pics, sorry). The card therefore showed up as 0 MHz, 0mV, 0C, and 0c mem MHz in Afterburner. https://imgur.com/a/EKVdzRz

 

I then attempted to install it in Device manager, but got a Code 31 error,  https://imgur.com/a/JeLZpTg. I then attempted to install drivers from the AMD website, the latest ones. System crashed while installing these drivers.

 

Anyone got any tips?

 

[Fasauceome]

Because of the flex, maybe it doesn't work anymore. But un-flexing it can cause even more problems so that's not what you want to start with. 

 

If you restart the system without  the GPU and then start it again with the GPU, see if you can impose a really strict power limit on the card.

[alexander.o]

8 minutes ago, Fasauceome said:

Because of the flex, maybe it doesn't work anymore. But un-flexing it can cause even more problems so that's not what you want to start with. 

 

If you restart the system without  the GPU and then start it again with the GPU, see if you can impose a really strict power limit on the card.

So try to give it as little power as possible through MSI Afterburner? I can give that a try, but I don't think I can give it more than -20% though, which isn't a lot compared to the R9 290X/390s I have that do +/-50%..

 

Edited May 15, 2021 by alexander.o
spelling

[alexander.o]

45 minutes ago, Fasauceome said:

Because of the flex, maybe it doesn't work anymore. But un-flexing it can cause even more problems so that's not what you want to start with. 

 

If you restart the system without  the GPU and then start it again with the GPU, see if you can impose a really strict power limit on the card.

Aaannd that didn't work. Popped it in my system, no drivers as expected for the GPU, 1st time it was a failed attempt https://imgur.com/a/yejCg3e. Installed again, worked fine. Gave the card a -20% power limit, and then it BSODed. "Thread stuck in device driver". Tried again after rebooting, same exact BSOD. Got any tips?

[Fasauceome]

51 minutes ago, alexander.o said:

Aaannd that didn't work. Popped it in my system, no drivers as expected for the GPU, 1st time it was a failed attempt https://imgur.com/a/yejCg3e. Installed again, worked fine. Gave the card a -20% power limit, and then it BSODed. "Thread stuck in device driver". Tried again after rebooting, same exact BSOD. Got any tips?

I'm not sure aside from checking for physical damage

[alexander.o]

10 hours ago, Fasauceome said:

I'm not sure aside from checking for physical damage

I'll do that and report back

[alexander.o]

11 hours ago, Fasauceome said:

I'm not sure aside from checking for physical damage

Checked, nothing visible 

https://imgur.com/Ua6Ty3R

https://imgur.com/UuZqbCo (that little R47 thing is just dusty, no burn marks)

 

Not sure where to proceed now... got any tips?