pc crashing WHEA_UNCORRECTABLE_ERROR

[SHADY16]

so friend of mines pc is crashing and im trying to help her figure out whats wrong.  below are the two dump files she sent me.

Spoiler

Crash dump file:        C:\Users\Akira\Desktop\051121-5484-01.dmp
Date/time:              5/10/2021 10:38:48 PM
Uptime:                 01:05:31
Machine:                AKIRA
Bug check name:         WHEA_UNCORRECTABLE_ERROR
Bug check code:         0x124
Bug check parm 1:       0x0
Bug check parm 2:       0xFFFF8D0AECD80028
Bug check parm 3:       0xB2000000
Bug check parm 4:       0x30005
Probably caused by:     memory_corruption.sys
Driver description:     
Driver product:         
Driver company:         
OS build:               Built by: 19041.1.amd64fre.vb_release.191206-1406
Architecture:           x64 (64 bit)
CPU count:              12
Page size:              4096

Bug check description:
This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

Comments:
This is likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: memory_corruption.sys .


 

Spoiler

Crash dump file:        C:\Users\Akira\Desktop\051021-5531-01.dmp
Date/time:              5/10/2021 9:32:47 PM
Uptime:                 01:12:32
Machine:                AKIRA
Bug check name:         WHEA_UNCORRECTABLE_ERROR
Bug check code:         0x124
Bug check parm 1:       0x0
Bug check parm 2:       0xFFFFA5065A993028
Bug check parm 3:       0xB2000000
Bug check parm 4:       0x30005
Probably caused by:     genuineintel.sys
Driver description:     
Driver product:         
Driver company:         
OS build:               
Architecture:           x64 (64 bit)
CPU count:              12
Page size:              4096

Bug check description:
This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

Comments:
This is likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: genuineintel.sys .


 

 

 

[Icefire555]

If you get a memory corruption error. You will want to check your memory for issues.

the best way is to run memtest86. (You might only need to run it for 15 minutes, or you may need to leave it overnight depending on the severity of the issue)

And if you get errors. Remove half your ram and test again. (Keep trying till you sort out which stick is broken)
Then reach out to your ram maker for a warranty. Any ram manufacture worth their name has a lifetime warranty. 

[SHADY16]

1 minute ago, Icefire555 said:

If you get a memory corruption error. You will want to check your memory for issues.

the best way is to run memtest86. (You might only need to run it for 15 minutes, or you may need to leave it overnight depending on the severity of the issue)

And if you get errors. Remove half your ram and test again. (Keep trying till you sort out which stick is broken)
Then reach out to your ram maker for a warranty. Any ram manufacture worth their name has a lifetime warranty. 

she had replaced the ram to try to fix the issue and it still persists so could it still be ram?

[Icefire555]

1 minute ago, SHADY16 said:

she had replaced the ram to try to fix the issue and it still persists so could it still be ram?

There is only one way to find out. And that is testing it.

It's also possible the contacts in the memory slot are dirty. That can cause memory errors. 

[SynkPlayzMC]

is cpu overclocked? try better cooling and/or power.

Edited May 14, 2021 by SynkPlayzMC