Trouble Shoot Bluetooth Audio

[Alan G]

I built a new streaming PC last week with an MSI B460I MoBo and a Pentium G660 CPU with 16GB RAM.  I've tried two sets of ear buds and get lots of drop offs in the signal.  This happens whether I'm close to the PC or sitting at viewing distance  (12 ft).  I've updated the Intel AX200 driver to the current driver that came out at the end of March 22.40.0.  When I installed the Sennheiser earbuds today, two more drivers were installed so in the device manager I now have six drivers under the Bluetooth tab:

 

Bluetooth Device (RFCOMM Protocol TDI)  10.0.19041.1

Intel Wireless Bluetoot 22.40.0 (just installed)

Microsoft Bluetooth Enumerator  10.0.19041.488

Microsoft Bluetooth LE Enumerator  10.0.19041.488

CX 400BT TW  10.0.19041.844

CX 400Bt AVRC Transport  10.0.19041.1

 

All the drivers except for the Intel one are dated from 6/21/2006 except the CX 400BT AVRC driver that is dated 12/6/2019

 

I have not tried to update the older drivers to see if that makes a difference and don't know if there are updates.  I've had other mITX MoBos with Intel WiFi and never had this issue.  Could this be a bad Bluetooth unit?  I suppose I could get an inexpensive USB Bluetooth unit to see if that makes a difference.  Since this unit is used for TV and streaming I don't want to do an RMA as I'll be out of commission.

 

Any thoughts will be useful

[Contreramanjaro]

Did you install both the Wi-Fi and Bluetooth drivers directly from Intel for the AX200? Under drivers and software here: https://ark.intel.com/content/www/us/en/ark/products/189347/intel-wi-fi-6-ax200-gig.html

[Alan G]

@Contreramanjaro yes, and there were new drivers that I just installed today from the Intel site.