Wifi stopped working

[notanickel]

So, I just got a new AIO (NZXT Kraken z53) and some rgb fans I got on amazon. I currently have a ryzen 7 3700X with the stock cooler and am using a ASUS ROG Strix B550F wifi motherboard. When I took the stock cooler off to put in the AIO, the cpu apparently was stuck to it and came out with it. I checked the pins (nothing was bent or broken), reseated it and finished putting everything in. The computer turns on and everything works except now my computer shows that I am connected to the wifi but cannot connect to the internet. Ive uninstalling and reinstalling the drivers but it does not work. I tried pinging a website but my computer says that the adapters are disconnected. However, when I checked the wifi adapter, my computer said it was connected? What should I do?

 

 

Im sorry if this isn’t that coherent, Ive been up all night trying to fix this and dont know what to do.

[Granular]

If the OS tells you that a wireless link is established, it probably is. You might not be getting an IP address from the DHCP server on the WiFi router.

You can check if you have an address and a default route by running 'ipconfig' in command prompt/powershell.

[Breyf]

Can you post an output of ipconfig command?

Otherwise you can also check if your router has assigned you an ip address by right click on the wifi symbol -> "Open Network and Internet settings" -> "Change adapter options" -> Double click on your wifi adapter -> "Details". You should see an IPv4 Adress that's assigned to your PC.

If none is assigned then it's a DHCP problem.

If you have access to the wifi router, you can also check there if your PC is showing up in the network.

[notanickel]

5 hours ago, Breyf said:

Can you post an output of ipconfig command?

Otherwise you can also check if your router has assigned you an ip address by right click on the wifi symbol -> "Open Network and Internet settings" -> "Change adapter options" -> Double click on your wifi adapter -> "Details". You should see an IPv4 Adress that's assigned to your PC.

If none is assigned then it's a DHCP problem.

If you have access to the wifi router, you can also check there if your PC is showing up in the network.

Sorry I gave up for the night and went to sleep. Im a little nervous about posing the output online but I checked ipconfig and I do see an IPv4 address assigned. What else could it be?

[Breyf]

In the ipconfig info is nothing that would be risky to post on the internet, but better be safe than sorry

Do other devices in your Network have internet connection?

Have you checked your BIOS settings already? On your board there are mainly 2 things for networking to check out:

1. Check if the Wifi Adatpter is enabled
2. Adcanced Network Stack is disabled

To check these settings, enter the BIOS and press F7. This should take you to the advanced settings. Navigate to the "Advanced" menu. The first setting is under "Onboard Devices Configuration" and the second is called "Network Stack Configuration".

[notanickel]

6 minutes ago, Breyf said:

In the ipconfig info is nothing that would be risky to post on the internet, but better be safe than sorry

Do other devices in your Network have internet connection?

Have you checked your BIOS settings already? On your board there are mainly 2 things for networking to check out:

1. Check if the Wifi Adatpter is enabled
2. Adcanced Network Stack is disabled

To check these settings, enter the BIOS and press F7. This should take you to the advanced settings. Navigate to the "Advanced" menu. The first setting is under "Onboard Devices Configuration" and the second is called "Network Stack Configuration".

Thanks for your reply! I just checked the bios and the wifi adapter is enabled and network stack is disabled.

[Breyf]

You can also try to ping your router, to see if you at least can communicate in your local network.

In the output of ipconfig you see the IP of your Default Gateway. There should be an Ipv6 address (the one with : in between) and the IPv4 address below (the one with the . in between).

You should be able to ping the IPv4 address.

Example output of ipconfig and ping:

Windows IP Configuration


Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : home
   IPv6 Address. . . . . . . . . . . : 2a02:8388:c80:5e80:e0c9:c395:7f86:7164
   Temporary IPv6 Address. . . . . . : 2a02:8388:c80:5e80:55aa:1fc9:69a:7920
   Link-local IPv6 Address . . . . . : fe80::e0c9:c395:7f86:7164%3
   IPv4 Address. . . . . . . . . . . : 192.168.0.143
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : fe80::362c:c4ff:fe36:c6f1%3
                                       192.168.0.1

ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

 

[notanickel]

2 minutes ago, Breyf said:

You can also try to ping your router, to see if you at least can communicate in your local network.

In the output of ipconfig you see the IP of your Default Gateway. There should be an Ipv6 address (the one with : in between) and the IPv4 address below (the one with the . in between).

You should be able to ping the IPv4 address.

Example output of ipconfig and ping:

Windows IP Configuration


Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : home
   IPv6 Address. . . . . . . . . . . : 2a02:8388:c80:5e80:e0c9:c395:7f86:7164
   Temporary IPv6 Address. . . . . . : 2a02:8388:c80:5e80:55aa:1fc9:69a:7920
   Link-local IPv6 Address . . . . . : fe80::e0c9:c395:7f86:7164%3
   IPv4 Address. . . . . . . . . . . : 192.168.0.143
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : fe80::362c:c4ff:fe36:c6f1%3
                                       192.168.0.1

ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

 

This is what I am getting when I ping the router

[notanickel]

Ok for some reason, the wifi just started working again a few minutes after I pinged the router. I'm hoping it stays like this but it looks good for now! Thank you so much for your help!

11 minutes ago, Breyf said:

You can also try to ping your router, to see if you at least can communicate in your local network.

In the output of ipconfig you see the IP of your Default Gateway. There should be an Ipv6 address (the one with : in between) and the IPv4 address below (the one with the . in between).

You should be able to ping the IPv4 address.

Example output of ipconfig and ping:

Windows IP Configuration


Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : home
   IPv6 Address. . . . . . . . . . . : 2a02:8388:c80:5e80:e0c9:c395:7f86:7164
   Temporary IPv6 Address. . . . . . : 2a02:8388:c80:5e80:55aa:1fc9:69a:7920
   Link-local IPv6 Address . . . . . : fe80::e0c9:c395:7f86:7164%3
   IPv4 Address. . . . . . . . . . . : 192.168.0.143
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : fe80::362c:c4ff:fe36:c6f1%3
                                       192.168.0.1

ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

 

 

[Breyf]

5 minutes ago, notanickel said:

Ok for some reason, the wifi just started working again a few minutes after I pinged the router. I'm hoping it stays like this but it looks good for now! Thank you so much for your help!

 

I'm glad it works now

This seems like a problem with your dns. Normally the Connection specific DNS suffix should be set when connecting to a network.

If this happens again try these three commands in order:

1. ipconfig /release
2. ipconfig /flushdns
3. ipconfig /renew

Then check if ipconfig output shows a IP address and DNS suffix.