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PC Frezees Except For Mouse

mxb
By mxb
in Troubleshooting
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Go to solution Solved by apexcrisis,

Do you have NZXT CAM running?

Sounds similar to what some people have in this thread:

 

 

Posted
The Issue:
Randomly, or not, my pc freezes but mouse still moves. I can click to things for example I can click to close apps, apps look like they are closed but the logo on the taskbar doesn't go away, probably they are not closed, or I can click to restart or close the PC but it doesn't do anything so I have to push the reset button on my case to restart my PC. Keyboard is working too, I can open start menu. Another weird thing is that when it happens, it happens twice in a row like 10-30 min later it happens again.
I have this weird issue for some time now. I do not remember when it started but it has been going on for at least 7-8 months. It really annoys me. It thought it happens randomly but it looks like that it happens when I am watching something, like from browser (twitch, youtube), Netflix app or Prime Video app. I do not know why the hell it happens. It did not happen any time while I am just playing games, but it happens when I am watching something while playing games. Any suggestions?
 
Things I tried:
Formating Windows
Using a brand new SSD for Windows
Replacing GPU
BIOS update
 
Things to mention:
There is no overheating
Event viewer has nothing wrong
 
CPU
AMD Ryzen 5 2600
Bought on 06/2019
    not overclocked
Motherboard
MSI B450A-Pro
Bought on 06/2019
 
RAM
Kingston HyperX Fury 3200 CL18 8GB x2 (KHX3200C18D4/8G)
Bought on 06/2019
 
GPU
Zotac GTX 970 Omega Core Edition
Bought on 06/2015
    Tried MSI Ventus X2 OC RTX 3060TI for 12/2020 to 02/2021
SSD
Kingston 120GB (SHFS37A120G)
Bought on 06/2015
    Former OS Storage
SSD
Samsung 860 EVO 500GB
Bought on 11/2020
    OS Storage
HDD
WD Blue 3,5" 1TB 64MB SATA III 6Gb/s 7200 RPM
Bought on 06/2015
 
OS
Windows 10 64 Bit
 
 
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https://linustechtips.com/topic/1320722-pc-frezees-except-for-mouse/
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Posted

Your description definitely means that the CPU is not being locked up. Which means it is likely not a hardware issue. And it sounds much more like a software issue. Too bad my specialty to hardware, but I will still attempt to help you.

 

Does CTRL+ALT+DELETE  work? It can take a while for the menu to appear, but going through task manager would really help. Because you have a much better chance of getting the offending app to really close. 

 

And do you get dialog windows saying stuff is not responding or some of the apps get a gray translucent overlay on them?

 

Fuck you scalpers, fuck you scammers, fuck all of you jerks that charge way too much to tech-illiterate people. 

Unless I say I am speaking from experience or can confirm my expertise, assume it is an educated guess.

Current setup: Ryzen 5 3600, MSI MPG B550, 2x8GB DDR4-3200, RX 5600 XT (+120 core, +320 Mem), 1TB WD SN550, 1TB Team MP33, 2TB Seagate Barracuda Compute, 500GB Samsung 860 Evo, Corsair 4000D Airflow, 650W 80+ Gold. Razer peripherals. 

Also have a Alienware Alpha R1: i3-4170T, GTX 860M (≈ a 750 Ti). 2x4GB DDR3L-1600, Crucial MX500

My past and current projects: VR Flight Sim: https://pcpartpicker.com/user/nathanpete/saved/#view=dG38Jx (Done!)

A do it all server for educational use: https://pcpartpicker.com/user/nathanpete/saved/#view=vmmNcf (Cancelled)

Replacement of my friend's PC nicknamed Donkey, going from 2nd gen i5 to Zen+ R5: https://pcpartpicker.com/user/nathanpete/saved/#view=WmsW4D (Done!)

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Posted

Also can you explain what you mean by "formatting windows" because you can't just format windows, you can format a hard drive and install windows, but then you need to make sure you select the option to delete everything so that you remove many possible issues or even causes. 

Fuck you scalpers, fuck you scammers, fuck all of you jerks that charge way too much to tech-illiterate people. 

Unless I say I am speaking from experience or can confirm my expertise, assume it is an educated guess.

Current setup: Ryzen 5 3600, MSI MPG B550, 2x8GB DDR4-3200, RX 5600 XT (+120 core, +320 Mem), 1TB WD SN550, 1TB Team MP33, 2TB Seagate Barracuda Compute, 500GB Samsung 860 Evo, Corsair 4000D Airflow, 650W 80+ Gold. Razer peripherals. 

Also have a Alienware Alpha R1: i3-4170T, GTX 860M (≈ a 750 Ti). 2x4GB DDR3L-1600, Crucial MX500

My past and current projects: VR Flight Sim: https://pcpartpicker.com/user/nathanpete/saved/#view=dG38Jx (Done!)

A do it all server for educational use: https://pcpartpicker.com/user/nathanpete/saved/#view=vmmNcf (Cancelled)

Replacement of my friend's PC nicknamed Donkey, going from 2nd gen i5 to Zen+ R5: https://pcpartpicker.com/user/nathanpete/saved/#view=WmsW4D (Done!)

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Posted
  • Author
4 hours ago, Nathanpete said:

Your description definitely means that the CPU is not being locked up. Which means it is likely not a hardware issue. And it sounds much more like a software issue. Too bad my specialty to hardware, but I will still attempt to help you.

 

Does CTRL+ALT+DELETE  work? It can take a while for the menu to appear, but going through task manager would really help. Because you have a much better chance of getting the offending app to really close. 

 

And do you get dialog windows saying stuff is not responding or some of the apps get a gray translucent overlay on them?

 

Apps just freeze. There are no dialog or error codes or something.
CTRL+ALT+DELETE works but Task Manager does not open (I'll try again, it has been a while since I tried that)

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4 hours ago, Nathanpete said:

Also can you explain what you mean by "formatting windows" because you can't just format windows, you can format a hard drive and install windows, but then you need to make sure you select the option to delete everything so that you remove many possible issues or even causes. 

I format all the disks, installed windows and it does not change anything. So I  bought a new SSD, format all the disk again and installed windows. It does not work too.

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17 hours ago, mxb said:

Apps just freeze. There are no dialog or error codes or something.
CTRL+ALT+DELETE works but Task Manager does not open (I'll try again, it has been a while since I tried that)

Ctrl+Alt+Escape also opens up the task manager, it just doesn't work if the computer is frozen in the more common ways. Did you use backups and disk images, or just manually reinstall everything back? If you just manually reinstalled everything, then your problem is very strange, and it might be worthwhile to take the computer apart, rebuild, and then redo windows again, but do it differently. Try to change up as much as possible, but don't be destructive. 

Fuck you scalpers, fuck you scammers, fuck all of you jerks that charge way too much to tech-illiterate people. 

Unless I say I am speaking from experience or can confirm my expertise, assume it is an educated guess.

Current setup: Ryzen 5 3600, MSI MPG B550, 2x8GB DDR4-3200, RX 5600 XT (+120 core, +320 Mem), 1TB WD SN550, 1TB Team MP33, 2TB Seagate Barracuda Compute, 500GB Samsung 860 Evo, Corsair 4000D Airflow, 650W 80+ Gold. Razer peripherals. 

Also have a Alienware Alpha R1: i3-4170T, GTX 860M (≈ a 750 Ti). 2x4GB DDR3L-1600, Crucial MX500

My past and current projects: VR Flight Sim: https://pcpartpicker.com/user/nathanpete/saved/#view=dG38Jx (Done!)

A do it all server for educational use: https://pcpartpicker.com/user/nathanpete/saved/#view=vmmNcf (Cancelled)

Replacement of my friend's PC nicknamed Donkey, going from 2nd gen i5 to Zen+ R5: https://pcpartpicker.com/user/nathanpete/saved/#view=WmsW4D (Done!)

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Posted
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17 hours ago, apexcrisis said:

Do you have NZXT CAM running?

Sounds similar to what some people have in this thread:

 

 

Yes, I have been using NZXT CAM for a time now. I have not suspect from it though, interesting. I will try deleting it and see if there is any difference.

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19 hours ago, Nathanpete said:

Ctrl+Alt+Escape also opens up the task manager, it just doesn't work if the computer is frozen in the more common ways. Did you use backups and disk images, or just manually reinstall everything back? If you just manually reinstalled everything, then your problem is very strange, and it might be worthwhile to take the computer apart, rebuild, and then redo windows again, but do it differently. Try to change up as much as possible, but don't be destructive. 

I manually reinstalled everything, no backups or something. Actually, I tried to take computer apart too, both for cleaning and see if there will be any difference but I did not help.

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On 4/1/2021 at 7:24 PM, apexcrisis said:

Do you have NZXT CAM running?

Sounds similar to what some people have in this thread:

 

 

 

On 4/2/2021 at 1:19 PM, mxb said:

Yes, I have been using NZXT CAM for a time now. I have not suspect from it though, interesting. I will try deleting it and see if there is any difference.

 

Looks like uninstalling NZXT CAM solved the problem! 3 days and no freezing so far.

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On 4/5/2021 at 11:14 AM, mxb said:

 

 

Looks like uninstalling NZXT CAM solved the problem! 3 days and no freezing so far.

IDK why I never considered the software packed into hardware to be the problem. 

Fuck you scalpers, fuck you scammers, fuck all of you jerks that charge way too much to tech-illiterate people. 

Unless I say I am speaking from experience or can confirm my expertise, assume it is an educated guess.

Current setup: Ryzen 5 3600, MSI MPG B550, 2x8GB DDR4-3200, RX 5600 XT (+120 core, +320 Mem), 1TB WD SN550, 1TB Team MP33, 2TB Seagate Barracuda Compute, 500GB Samsung 860 Evo, Corsair 4000D Airflow, 650W 80+ Gold. Razer peripherals. 

Also have a Alienware Alpha R1: i3-4170T, GTX 860M (≈ a 750 Ti). 2x4GB DDR3L-1600, Crucial MX500

My past and current projects: VR Flight Sim: https://pcpartpicker.com/user/nathanpete/saved/#view=dG38Jx (Done!)

A do it all server for educational use: https://pcpartpicker.com/user/nathanpete/saved/#view=vmmNcf (Cancelled)

Replacement of my friend's PC nicknamed Donkey, going from 2nd gen i5 to Zen+ R5: https://pcpartpicker.com/user/nathanpete/saved/#view=WmsW4D (Done!)

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