mouse issue

[PSunknown]

hi guys 

I need help with my corsair m65 pro rgb mouse, every time I plug it in a brings up a window that says CRP DISABLED 

Does anyone know what's wrong ?

thanks to anyone who knows anything 

[sub68]

Its a way to put new firmware on the mouse.

I have the same mouse and it hasn't done it so IDK but I can try

[PSunknown]

2 hours ago, sub68 said:

Its a way to put new firmware on the mouse.

I have the same mouse and it hasn't done it so IDK but I can try

is there a way to manually update the firmware?

[sub68]

3 minutes ago, PSunknown said:

is there a way to manually update the firmware?

IDK

I don't even know how

[sub68]

this might help

https://forum.corsair.com/v3/showthread.php?t=192708

also you might want to update firmware though icue

[sub68]

corsair has great costumer support so check with them

or I can tag them

@Corsair Nick

[PSunknown]

50 minutes ago, sub68 said:

this might help

https://forum.corsair.com/v3/showthread.php?t=192708

also you might want to update firmware though icue

thats one of the issues icue doesn't actually pick up that the mouse is plugged in 

[PSunknown]

51 minutes ago, sub68 said:

corsair has great costumer support so check with them

or I can tag them

@Corsair Nick

thanks 

[Corsair Nick]

On 3/15/2021 at 2:33 PM, PSunknown said:

hi guys 

I need help with my corsair m65 pro rgb mouse, every time I plug it in a brings up a window that says CRP DISABLED 

Does anyone know what's wrong ?

thanks to anyone who knows anything 

You can try performing a soft reset on the mouse by going through the following steps:

1. Unplug the mouse
2. Hold the Left and Right Mouse Buttons
3. While holding the buttons, plug the USB back in
4. Release the mouse buttons after 5 sec

If this doesn't correct the mouse, you'll need to reach out to support for a hard reset and the files to perform it.  You can submit a ticket through the portal below and one of the agents can provide you with the files and steps:

 

https://support.corsair.com/