Paying $5 to someone who can solve this issue; "USB Device Not Recognized" on EXternal HDD

[Zikama]

So I'm trying ti include a s much info as possible, in order to make it easier for someone to help me with this.

 

I have this External Lacie 1TB HDD, which doesn't seem to work at all. Whenever I connect it to any PC, it get this little pop.up saying; "USB Device Not Recognized". When I click on it It'll list  atable of USB ports and one of them are marked in bold and says "Unknwon Device"

 

I cannot get in contatc with the external drive at any point. It will not appear within my computer or in Device management or disk management. It's basicly not listed anywhere or recognized as a storage device at all, just a usb device with errors.

I am not either able to format within my computer, or CMD, since it's Not Recognized at all.

 

The Disk is fairly new (around 4 Months old) and have worked flawless before. The disks inside are spinning clearly, but the LED indicator isnt flashing.

 

I've tried to connect it to variious PC's (desktops and laptops) with both USB 2.0 and 3.0 Ports, nothing worked. I get the same message/pop-up every single time -.-

 

WIthin the device manager I get an "error code 43" - WIndows have stopped the device, because the device have reported errors to windows.

 

If you believe you can help me with this, I'd be very glad, and if you manage to resolve it for me, I'll send you $5.

I cna use Skype screenshare or Teamviewer if you need to remote my PC.

 

 

Thank you very much, please help =(

Pictures:

[Paralectic]

Have you tried using a new cable?

[ForeseenVisionz]

goto the manufactures website and see if any drivers for your model.

also try gonig to DM and deleting any installed drivers for it unplug it, restart, plug it back in and see if windows automatically installs drivers like it should.

can you scan it? maybe a virus?

other than that im still coming up with ideas...

[tract9on]

Have you tried looking for drivers for the device on the manufacturers website?

Also does it show up in disk management?

Be prepared for the worst, it could be that the drive is just dead.

[dragosudeki]

Maybe a dead drive? Do you at least unplug it when it is safely removed before this occurred? If you don't 'safely remove' it from the computer it will damage it faster I think.

[Zikama]

Have you tried using a new cable?

Yes, tried 2 differnt cables, and I've tested both on another External HDD, which was wotking without any issues.

[Real_nimr0d_3]

Try this

1. Right click the unkown than Uninstall drivers.

2. Shutdown the pc for 5 mins(take the power plus out and than press the power button to drain any power left in the system)

3. After 5 mins start the system and see the results.

[Zikama]

Have you tried looking for drivers for the device on the manufacturers website?

Also does it show up in disk management?

Be prepared for the worst, it could be that the drive is just dead.

It doesn't show up. As it's not being reconized as a sotrage unit.

 

I try to examin the device and click on search for driver, and it scans via WIndows update, and ends up determin that it's either up-to date, or doesnt requirre any drivers.

[Zikama]

Try this

1. Right click the unkown than Uninstall drivers.

2. Shutdown the pc for 5 mins(take the power plus out and than press the power button to drain any power left in the system)

3. After 5 mins start the system and see the results.

Ok will try

[JantsoP]

How old is the drive? I warrenty void? if yes, then open up the case and see if the connector is propelly installed on the HDD. I had this same issue on my own IOMEGA one and i fixed it with that. Hope it will work. You can also try take other external HDD's connector and plug that in on the HDD, might be also an issue on the chipset wich runs the HDD Also try to see if Windows detects on disk manager

[Coswar]

take the external drive out of its enclosure and attach it to the PC using sata cables. If it still doesn't work then it is dead, and if it does work then you need a new enclosure. 

[Volbet]

If everything else fails, you can try to open the enclousure and install the drive with a SATA cable. This will rule out the SATA to USB adapter in the enclosure. I will only advice this as a last resort, since it most likely will void your warranty. 

You could also RMA it.

[Kuzma]

Happened to me twice. It's a dead drive, you may be able to get it to work maybe once in a blue moon by reconnecting it repeatedly but other than that sorry mate.

[Dr3nz4r]

It may be because windows was unable to allocate a drive letter to it.. you can do so manually using "Diskpart"..

 

open cmd -> type in "Diskpart"

wirte "list disk" -> look out for your external HDD

do "select disk [external's number]"

then "assign"

woosh done!

 

screenshots:

 

[Mixzzz]

lol, seems like a lot of people want 5$ , anyway

 

1. Try changing the cable

2. Try to put the HDD inside the computer(take it out from the case)

3. The HDD case(the SATA to USB converter) is dead

[Dr3nz4r]

lol, seems like a lot of people want 5$ , anyway

 

1. Try changing the cable

2. Try to put the HDD inside the computer(take it out from the case)

3. The HDD case(the SATA to USB converter) is dead

For my part, I don't what the money.. I'm here to help and get someone to help me.. thats how it works.

[Zikama]

lol, seems like a lot of people want 5$ , anyway

 

1. Try changing the cable

2. Try to put the HDD inside the computer(take it out from the case)

3. The HDD case(the SATA to USB converter) is dead

Thanks, Already tried that, and sadly I'm unable to scew it out of its housing.

[Mixzzz]

Thanks, Already tried that, and sadly I'm unable to scew it out of its housing.

Can you give me a link to your enclosure or a pic? Maybe we can figure something out...

[Priller]

Thanks, Already tried that, and sadly I'm unable to scew it out of its housing.

 

Then break it! Pry it apart. It will come apart if you man up and not afraid to break the housing.

 

Just be careful with it as it will have a small PCB inside that connects the cables to the sata ports on the drive.

[Zikama]

Then break it! Pry it apart. It will come apart if you man up and not afraid to break the housing.

 

Just be careful with it as it will have a small PCB inside that connects the cables to the sata ports on the drive.

Pry it apart, you must be really stupid man. You do realize HDD's can break just with moderate shocks etc. Also the fact it's a hard alu casing, which is impossibly to break into without ruining the entire HDD itself lol...

[Zikama]

Can you give me a link to your enclosure or a pic? Maybe we can figure something out...

Bacily this one.

[Priller]

Pry it apart, you must be really stupid man. You do realize HDD's can break just with moderate shocks etc. Also the fact it's a hard alu casing, which is impossibly to break into without ruining the entire HDD itself lol...

 

Done it several times. Infact one of the drives has been in my server for just over a year. 

 

I said be careful with the sata ports and pry open the case. It will come apart as they had to put the drive in there to begin with.

 

But if you would rather call someone names that is trying to help you then you have fun with it.

[Mixzzz]

Bacily this one.

Hmm, cant you slide it out and whats that little hole, next to the connector? I believe you can open it somehow....

[Zikama]

It may be because windows was unable to allocate a drive letter to it.. you can do so manually using "Diskpart"..

 

open cmd -> type in "Diskpart"

wirte "list disk" -> look out for your external HDD

do "select disk [external's number]"

then "assign"

woosh done!

 

screenshots:

 

Tried, but it isn't listed. My external have a volume of 1TB.

[Dr3nz4r]

Tried, but it isn't listed. My external have a volume of 1TB.

Then RMA it or pry it apart..