Windows 10 randomly restarts.

[Reazu]

Hello everyone,

 

I built my PC less than a month ago and it has been randomly restarting for the last two weeks I believe. It happens sometimes when opening a game or while gaming. It is an issue that does not happen often so it is hard to find a pattern, I would say it happens once every 2 days. When the issue presents both of my screens freeze for like 2 seconds then they go black and windows start booting up again. I have tried formatting windows multiple times to discard any issues there and also did a clean GPU drivers installation using DDU. If anyone has any idea that could help me I'd appreciate it.

 

My specs are:

Aorus Xtreme x570

AMD 5950X

EVGA 3090 hybrid ultra gaming

32GB RAM G.Skill

3x NVM2 SSD WD BLACK SN850

AIO artic liquid freezer ii 420mm

PSU Prime TX 850w Titanium

Phantkes 600s 

[RONOTHAN##]

1 minute ago, Reazu said:

Hello everyone,

 

I built my PC less than a month ago and it has been randomly restarting for the last two weeks I believe. It happens sometimes when opening a game or while gaming. It is an issue that does not happen often so it is hard to find a pattern, I would say it happens once every 2 days. When the issue presents both of my screens freeze for like 2 seconds then they go black and windows start booting up again. I have tried formatting windows multiple times to discard any issues there and also did a clean GPU drivers installation using DDU. If anyone has any idea that could help me I'd appreciate it.

 

My specs are:

Aorus Xtreme x570

AMD 5950X

EVGA 3090 hybrid ultra gaming

32GB RAM G.Skill

3x NVM2 SSD WD BLACK SN850

AIO artic liquid freezer ii 420mm

PSU Prime TX 850w Titanium

Phantkes 600s 

Did you update your BIOS to the latest offered by Gigabyte? You more than likely got a board that wasn't fully updated to work with Ryzen 5000, and if you did update it when you first built the system, the first BIOS that comes out after a new CPU launch is usually a little buggy and can cause random crashes. It looks like Gigabyte released a new BIOS for that board about a week ago, so it would be worth trying to see if that fixes the issue. 

[Reazu]

37 minutes ago, RONOTHAN## said:

Did you update your BIOS to the latest offered by Gigabyte? You more than likely got a board that wasn't fully updated to work with Ryzen 5000, and if you did update it when you first built the system, the first BIOS that comes out after a new CPU launch is usually a little buggy and can cause random crashes. It looks like Gigabyte released a new BIOS for that board about a week ago, so it would be worth trying to see if that fixes the issue. 

I updated to the latest bios (F31) yesterday, and suffered a restart this afternoon.

[RONOTHAN##]

Did you check temps to make sure the system wasn't hitting TJ max? It could be possible that the pump on your AIO was DOA, or like the header it was plugged into was busted, something along those lines. It is a very weird issue, I will give you that, and I don't know much else than to see if maybe your PSU wasn't quite up to snuff, but an 850w should be able to handle that without too much of a problem.

[Reazu]

Both my CPU and GPU sit between 49-52c while gaming. Never really seen my CPU go above 66-67c even when I am decompressing files. I also tested both of my memory ram with mem86 for one hour each and didn't throw a single error. Right now I am using prime95 (blend) to make sure the issue is not my cpu or ram. I'd also like to add that I made a mistake installing my PSU, hybrid mode was turned on which basically means that the fan on it is not always running, while the PSU fan was facing downwards. I fixed this 2 days ago by turning normal mode instead of hybrid which is what the manual recommends when you are using the PSU fan facing the bottom of the case. I don't know if because the computer ran for a couple of weeks with hybrid mode somehow broke the PSU and it is malfunctioning now.

[Reazu]

19 minutes ago, Reazu said:

Both my CPU and GPU sit between 49-52c while gaming. Never really seen my CPU go above 66-67c even when I am decompressing files. I also tested both of my memory ram with mem86 for one hour each and didn't throw a single error. Right now I am using prime95 (blend) to make sure the issue is not my cpu or ram. I'd also like to add that I made a mistake installing my PSU, hybrid mode was turned on which basically means that the fan on it is not always running, while the PSU fan was facing downwards. I fixed this 2 days ago by turning normal mode instead of hybrid which is what the manual recommends when you are using the PSU fan facing the bottom of the case. I don't know if because the computer ran for a couple of weeks with hybrid mode somehow broke the PSU and it is malfunctioning now.

I just did some research and having hybrid mode on the PSU while the fan is facing the outside of the case would not cause any issues as the fan is programmed to kick in when the temperature reaches a certain point. So, unless my system total power is peaking above 850w and that's what is causing the random restart, I have no idea what else could it be. This is very frustrating