Bizarre Display Crashing

[audaxe]

First my build:

 

Ryzen 1600AF

RX 570 4GB Sapphire

16 GB GSkill Ripjaws 2400Mhz

Asrock AB350m Pro4

550W 80+ Gold Modular Seasonic

 

I did a CPU upgrade recently from an R3 1200 to an R5 1600AF and I've been having weird crashes. The display freezes and completely stops responding to inputs. When audio is playing, though, I still hear it playing as normal even after the screen stops working. The crashes also happen at random intervals: sometimes it takes about an hour, while other times it takes less than 5 minutes. Some software extends the time until crash, though. When playing Minecraft, it lasts at least 1/2 an hour longer. At first I thought it was the CPU, but I reseated and repasted enough times to be sure it wasn't. In addition, I've had a few BSODs (blue screens of death), and the error they mention is as follows:

STOP CODE: VIDEO TDR FAILURE

What failed: atikmpag.sys

Based on this info, I think a GPU issue has somehow developed while I was doing the upgrade. I didn't have any GPU issues before now, so I don't really know where to start. Both my OS and my GPU drivers are fully updated, so I don't think that's the issue either.

Thanks for reading, and have a great day!

[Moonzy]

Reset CMOS would be a good step to start with

[audaxe]

2 hours ago, Moonzy said:

Reset CMOS would be a good step to start with

Is resetting CMOS the same as clearing CMOS? Also, would that reset my BIOS to the first revision?

[Moonzy]

1 minute ago, audaxe said:

Is resetting CMOS the same as clearing CMOS? Also, would that reset my BIOS to the first revision?

It will change your bios to default setting, but won't change the bios version

 

Yes it's the same as clearing CMOS

[audaxe]

Do you have any other suggestions? Clearing CMOS didn't change the situation.

[Convictions]

Do you happen to have any other GPUs that you can borrow to see if swapping that part out fixes the issue?

[audaxe]

No, sorry.

[Convictions]

I'm assuming that means you also don't have another PC you can stick your GPU into to see if it works. If you haven't already, you can try solution #4 in the article here:

 

https://softwarekeep.com/help-center/how-to-fix-video-tdr-failure-atikmpagsys

[audaxe]

3 hours ago, Convictions said:

I'm assuming that means you also don't have another PC you can stick your GPU into to see if it works. If you haven't already, you can try solution #4 in the article here:

 

https://softwarekeep.com/help-center/how-to-fix-video-tdr-failure-atikmpagsys

For that fix, would it work if the atikmpag.sys file wasn't under system32? I found it under the downloads folder in an "all-in-one" AMD driver folder (I can find the exact folder if it helps).

[Convictions]

I doubt the downloads folder is the correct one. You may have to turn on the option to see system or hidden files in file explorer?

[audaxe]

I couldn't find atikmpag.sys (the name I saw in the error message)even after enabling hidden files, but I could find amdmdag.sys . Could I just create a system restore point and try that fix, or would that be too risky?